We had a few little problems with our coffee machine and dealt with a lady called Sally at the Castleford branch. What a lovely breath of fresh air this lady is, really cares, excellent customer serv... Toon meer
Locatie
Wijzig locatieUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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Lees wat reviewers zeggen
Brilliant service with very friendly staff who are more than willing to go through any advice you may need. Great offers on pots, pans and urensils means its well worth a look for a decent set of kitc... Toon meer
I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... Toon meer
The staff are so approachable. I needed information and thought they were extremely knowledgeable. Answered my questions and I bought two frying pans instead of the one I intended to buy.
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, Verenigd Koninkrijk
4,9
Uitstekend
831 reviews
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Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Antwoord van ProCook - Castleford
We appreciate you sharing that our staff was excellent and that our products were quality; it means a lot to our team!
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Really friendly and helpful store…
Really friendly and helpful store assistant who explained lower stock levels than usual due to pending refurbishment
3 april 2026
Antwoord van ProCook - Castleford
We're happy to hear that the store assistant was so helpful and friendly! We appreciate you bringing the stock levels and refurbishment to our attention, and we thank you for your feedback.
Antwoord van ProCook - Castleford
We appreciate you sharing that our customer service was excellent and our product quality was good; it means a lot to our team!
Great value knife ste
I was looking for a quality carving knife & Procook were having a clearance sale. The set was a great quality set of 6 German steel knives with a magnetic wooden block, unbelievably at more than a 75% discount - must be the bargain of the year!
2 april 2026
very helpful staff
the staff who attended us was very helpful
telling us about the sale
explain everything about the product
29 maart 2026
Bought some knives for the kitchen does…
Bought some knives for the kitchen does exactly what each knife says it’s for top quality ,plus 30% discount as the shop is going to be refurbished.
31 maart 2026
Antwoord van ProCook - Castleford
We're happy to hear that the knives meet your expectations and that you were able to take advantage of the discount. Thank you for your positive feedback!
The staff didn’t even acknowledge me…
The staff didn’t even acknowledge me when I walked into the shop.
2 april 2026
Antwoord van ProCook - Castleford
We regret that you were not acknowledged. We will address this with our team. Thanks.
Terrible customer service in j32 store…
Terrible customer service in j32 store - wanted a completely stainless steel pan. Packaging misleading and bought one with a coating by mistake. Tried to return 3 days later with receipt and swap to be belittled by sales assistant totally talked down to. No pans at all plain stainless and 24cm in stock, not offered any refund, could take bigger but too big. Then explained to me coating like I was two years old. I kept pan but will never return or buy from them again. Now stuck with pan type I didn't want with a coating I didn't want. Was told good luck with cooking omeletes in a stainless steel pan without coating which is just false! Horrendous service.
2 april 2026
Review zonder uitnodiging
Antwoord van ProCook - Castleford
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Great choices and good quality at a reasonable price
Can't say service was that good from all staff one was really helful and welcoming. The others couldn't be bothered and didn't respond when you smiled etc.
There was loads of choices in everything especially the pans I needed. Loved the 30% discount which meant I could buy more.
29 maart 2026
Antwoord van ProCook - Castleford
We're glad you enjoyed your experience with our friendly staff and the glass dish. Thank you for your positive feedback; we appreciate it.
Happy customer
Very helpful and knowledgeable young lady in your store. We chose on her recommendations and are delighted with our pans.
28 maart 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that the staff member was helpful and that you are delighted with our pans.
Lovely polite assistant got the carving…
Lovely polite assistant got the carving set out from the display cabinet.
22 maart 2026
Antwoord van ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy our assistant was polite and helpful to you.
Repeat purchase
Repeat purchase
Bought more of the same items purchased recently as they are so goos
22 maart 2026
Antwoord van ProCook - Castleford
We're happy to hear that you are enjoying the items! Thank you for purchasing them again; we appreciate your continued support and positive feedback.
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