Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
Locatie
Wijzig locatieUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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Lees wat reviewers zeggen
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Toon meer
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Toon meer
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Verenigd Koninkrijk
4,8
Uitstekend
1K reviews
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Great customer service
Great customer service. Answered all our questions we had about the products we were buying.
6 mei 2026
Antwoord van ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great customer service and answers.
The shop assistant was very…
The shop assistant was very knowledgeable and couldn't do more to help.
3 mei 2026
Antwoord van ProCook - Cheshire
We're so glad our assistant was knowledgeable and helpful. Thank you for your kind words!
Antwoord van ProCook - Cheshire
We appreciate your positive feedback on our fabulous product. We are glad you are so happy!
Rang beforehand to confirm stock…
Rang beforehand to confirm stock available. Friendly helpful staff on phone and in store.
8 mei 2026
Antwoord van ProCook - Cheshire
We're so glad our team provided helpful service both on the phone and in-store. Thank you for your kind words!
Antwoord van ProCook - Cheshire
We're delighted you found our knives a bargain and our staff friendly.
Helpful and attentive staff
Helpful and attentive staff, seemed knowledgeable too.
Product purchased seems good so far
1 mei 2026
Antwoord van ProCook - Cheshire
We're so glad our staff was helpful and knowledgeable. We appreciate your kind words about your purchase!
Pro Cook Cheshire Oaks and Libby
Visited Pro cook on Tuesday and was helped by a wonderful representative called Libby.
We purchased, pan set, professional knife set & other kitchen utensils.
Libby took the time to demonstrate all the different knife set, so we could make an informed decision on what suited us best. The same with the pans and other purchases.
Libby was incredibly knowledgeable of all Pro cook products, there was no hard sell and she ensured everything we chose was our decision after she explained all pro's and Con's.
Libby is an absolute asset to Pro Cook. She provided an excellent customer experience, she is patient and it's clear she is passionate about what she does. Can't thank her enough and ass such will be recommending Pro Cook and to seek Libby to all my fruends and family.
5 mei 2026
Antwoord van ProCook - Cheshire
We are so pleased to hear about your positive experience with us. It is wonderful to know that our team provided such excellent service, helping you make informed decisions about your purchases. We truly appreciate your kind words and recommendations.
Visited Cheshire Oaks shop
Visited Cheshire Oaks shop. Staff were really professional. Very pleased with my new frying pan
5 mei 2026
Antwoord van ProCook - Cheshire
We're happy to hear you had a great experience at our shop and are pleased with your new frying pan!
granite pans- are FANTASTIC!!
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the bullet and made the purchase. Everyone that's used them so far in the home has commented on them, "they're really good", "they heat up really quickly compared to the old ones" and my favourite "these pans are ace Mum! I didnt even need oil to fry that egg!"
100% the best pan purchase EVER- so would definitely recommend. 👌🏻👍🏻
28 april 2026
Antwoord van ProCook - Cheshire
We are so pleased to hear about your wonderful experience with our granite pans and the excellent service you received. It's fantastic that our team member was so helpful and that your new pans are exceeding expectations, especially with the quick heating and non-stick qualities. We truly appreciate your recommendation!
Great service from the ladies in store
Great service from the ladies in store. Advice was good and we got the perfect product.
4 mei 2026
Antwoord van ProCook - Cheshire
We're so glad our team provided great service and helpful advice, leading you to the perfect product! Thank you for your kind words.
Will definitely return
Excellent customer service & a lovely shopping experience. The shop was extremely well laid out & the staff were very helpful in helping us find what we needed.
2 mei 2026
Antwoord van ProCook - Cheshire
We're so pleased you had an excellent shopping experience and found our shop well-laid out. We appreciate your kind words about our helpful staff!
Helpful Staff
Straight away I found what I wanted told them how many of each I required.The assistant who served me was very helpful.
27 april 2026
Item purchased from Cheshire oaks
Item purchased from Cheshire oaks , excellent, efficient, friendly service,
26 april 2026
Friendly staff with good knowledge of…
Friendly staff with good knowledge of products. they were patient and helped me pick the right item
26 april 2026
Very knowledgeable staff
Very knowledgeable staff, didn’t over sell and answered all our questions honestly
28 april 2026
Helpful but not pushy
I could not see what I was looking for, a member of staff asked if required assistance and was quick to show me where it was and explain features of each option. She stood back, allowing me space to consider for myself. Helpful but not pushy.
22 april 2026
Antwoord van ProCook - Cheshire
We're happy to hear that a member of our staff quickly assisted you and explained the options clearly. We appreciate your feedback on the balance of helpfulness and space we provided. Thank you!
Very friendly staff.
23 april 2026
Antwoord van ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The salesman understood what I needed…
The salesman understood what I needed and advised which pans met my needs.
23 april 2026
Antwoord van ProCook - Cheshire
We're happy to hear that the salesperson met your needs and provided helpful advice. Thank you for sharing your positive experience with us!
Really helpful colleague in store…
Really helpful colleague in store knowledgeable and shared info I wasn’t aware of
20 april 2026
Antwoord van ProCook - Cheshire
We're happy to hear that our colleague was so helpful and knowledgeable! We appreciate you sharing your positive experience with us. Thanks!
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