Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
Locatie
Wijzig locatieUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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Lees wat reviewers zeggen
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Toon meer
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Toon meer
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Verenigd Koninkrijk
4,8
Uitstekend
1K reviews
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Staff in Cheshire Oaks store were…
Staff in Cheshire Oaks store were amazing, great experience both times ive been in. To early to review products longevity but theyre great so far.
6 april 2026
Review zonder uitnodiging
Antwoord van ProCook - Cheshire
We're happy to hear that you enjoyed such a great experience in our Cheshire Oaks store! We appreciate your positive comments regarding our staff and products. Thanks for your feedback.
Welcoming staff
I phoned my local Procook store to order a sauce an and arrange collection. The young lady that I spoke to was very welcoming and efficient and put my item in their storeroom immediately. When I collected it 2 days later, I was served by the same young lady. Excellent service.
10 april 2026
Antwoord van ProCook - Cheshire
We're so glad to hear about the excellent service you received at your local store! It's wonderful to know that the team member was welcoming and efficient when you ordered and collected your sauce pan. Thank you for sharing your positive experience.
Good service at ProCook outlet store
Good service at ProCook outlet store, Cheshire Oaks.
3 april 2026
Antwoord van ProCook - Cheshire
We're happy to hear that you had a good experience at our Cheshire Oaks store. Thank you for your positive feedback; we appreciate it.
The knives are really awesome
The knives are really awesome. I love the quality and the sharpness.
4 april 2026
Antwoord van ProCook - Cheshire
We appreciate you sharing your thoughts with us! We're so happy to hear you love the knives' quality and sharpness.
Excellent advice and hands on…
Excellent advice and hands on instruction for a new set of chef knives and sharpening tools. Staff are very knowledgeable and helpful.
7 april 2026
Antwoord van ProCook - Cheshire
We appreciate you sharing your experience! We're so happy to hear that you received excellent advice and hands-on instruction, and that our staff was knowledgeable and helpful.
The cashier charged me more 10pence for…
The cashier charged me more 10pence for carriage bag but she not give me it only packed it with paper.What for she charged me?
6 april 2026
Antwoord van ProCook - Cheshire
We regret you were charged for a bag you didn't receive. We'll investigate this issue to ensure it doesn't happen again. Thanks for your feedback.
In store service at Cheshire Oaks was…
In store service at Cheshire Oaks was excellent. Not pushy at all but informative to enable me to make a decision in which knives I would prefer.
4 april 2026
Customer service fantastic.
Customer service fantastic.
The product though, part of roasting tin set had been in service for only a few visits to the oven at 180degree Celsius, had started to lose its non stick coating, peeling off to reveal bare metal underneath . Hopefully the replacement set lasts longer
31 maart 2026
Excellent customer service
Very good service. The lady explained the difference between the two casserole pans I was looking at very clearly. This helped me make a decision on which pan to purchase.
4 april 2026
Antwoord van ProCook - Cheshire
We're happy to hear that the explanation about the casserole pans was very clear. We're glad that this helped you decide on your purchase.
I’ve always shopped at pro cook for 20…
I’ve always shopped at pro cook for 20 years I just love the pan’s and other items dinners set was incredible useful my family from USA loved it. It’s a shame that the old pans aren’t available.
4 april 2026
Perfect
Great product, great store and staff really helpful but not overbearing.
Good prices too for what you are getting in terms of quality form and function.
29 maart 2026
Helpful staff
30 maart 2026
Antwoord van ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Cheshire
We appreciate you letting us know our staff was helpful and knowledgeable, and that you had good service. It means a lot to our team.
friendly staff
friendly staff
great range of products
let us leave our saucepan set whilst we carried on shopping
30 maart 2026
Antwoord van ProCook - Cheshire
We appreciate your feedback! We are so glad our customer service was brilliant, and we thank you for your kind words.
Pro cook
Just walking into the shop. The immense displays of high quality cooking utensils were amazing.
The staff were very friendly and helpful.
They did show a lot of knowledge.
I will definitely be going back to this company soon.
25 maart 2026
Antwoord van ProCook - Cheshire
We're so glad you were amazed by our displays of high-quality cooking utensils. It's wonderful to hear that you found our staff friendly, helpful, and knowledgeable, and that you'll be returning soon.
Pro Cook - Cheshire Oaks
Great Customer Service in store. Friendly, helpful and available to ask for advice and conscious enough to leave alone to peruse and deliberate.
If only other stores were like this
28 maart 2026
Antwoord van ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great customer service in our store. We're glad our team was helpful and available, but also gave you space.
Excellent range of products and very…
Excellent range of products and very helpful staff.
24 maart 2026
Antwoord van ProCook - Cheshire
We appreciate you letting us know our staff was helpful and that we have a great product range!
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