I popped in on 18/10/26 to purchase some new kitchen scissors. Nice clean well laid out store and most importantly i was greeted with a smile and dealt with with 10/10 customer service from the you... Toon meer
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Lees wat reviewers zeggen
Excellent Service from the staff member. I was asked if I needed assistance viewing kitchen knives in their cabinet. I explained what I was looking for and the staff member went through the various... Toon meer
The Eastbourne store was beautifully laid out with a fantastic selection of tempting products. The staff member was very informative. I bought a stunning Acacia wood tray with handles as a present for... Toon meer
The gentleman who served me went out of his way to explain about the product I purchased and as it was a knife put it in the accompanying box and wrapped it appropriately very good service polite and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, Verenigd Koninkrijk
- 01323 385786
4,9
Uitstekend
277 reviews
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Wonderful shop
Really great selection in store, staff were all very friendly and helpful made sure I had what I wanted and that I noticed the offers they had on. Overall a brilliant shopping experience.
17 april 2026
As usual I received attentive and…
As usual I received attentive and helpful service. There was a good choice of items at varying prices.
16 april 2026
The staff was kind and patiently…
The staff was kind and patiently explained the pro and cons of different items as per your needs.
10 april 2026
Polite knowledgeable staff
Polite knowledgeable staff, helpful product was less expensive than I expected. Good prices for great products
15 april 2026
Very helpful knowledgeable staff plus a…
Very helpful knowledgeable staff plus a good choice of products.
14 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The shop drew me in due to its…
The shop drew me in due to its beautiful lay out. Once in the member of staff was very welcoming and helpful without being overpowering.
Thank you
14 april 2026
Antwoord van ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were drawn in by the shop's layout and that our staff was welcoming and helpful.
1st visit to the Eastbourne store and a…
1st visit to the Eastbourne store and a great experience. Good stock (of what I wanted/needed) and excellent customer service. I'm bound to return.
10 april 2026
The gentleman in the shop was very…
The gentleman in the shop was very friendly and helpful
13 april 2026
RETRACTED REVIEW.
RETRACTED REVIEW.
I recently gave Pro Cook Eastbourne a very poor review due to the poor handling of a refund for faulty goods.
I am now pleased to say that I completely retract that review. I returned to the store on Easter Monday and explained to the manager, Joe that it was now almost three months since I had returned my goods but hadn't yet received a refund. Joe took this in hand and promised to get to the bottom of why we hadn't received the promised refund then went over and above expectations and came and found us in a nearby coffee shop and told us he would process the refund himself.
I am pleased to say that the money has now arrived in my bank account.
Top marks and thanks to Joe for excellent customer service
6 april 2026
Review zonder uitnodiging
First class service
First class service! Ladies in Eastbourne store so helpful! Thank you 🤩
11 april 2026
Antwoord van ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our helpful staff and first-class service.
Staff were very helpful and…
Staff were very helpful and knowledgeable. Product has been superb so far! Always happy to go back to ProCook.
2 april 2026
Antwoord van ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable and that you're enjoying the product.
The staff were very helpful and found…
The staff were very helpful and found everything I requested as I’m in a wheelchair it’s makes easier
31 maart 2026
Great shop and great shopping experience.
The shop assistant was extremely friendly and jolly, this makes all the difference to me as a customer.
4 april 2026
Antwoord van ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Antwoord van ProCook - Eastbourne
We appreciate you letting us know our staff was friendly and supportive; it means a lot to our team.
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff made light work of renewing all our saucepans
29 maart 2026
Antwoord van ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our friendly and knowledgeable staff helped you.
Joe in the branch was excellent
Joe in the branch was excellent, made us aware of the ProCook deals on and slightly tailored what we wanted with what we eventually purchased.
3 april 2026
Because the lady that served me was…
Because the lady that served me was just so professional and wonderful customer service qualities I was impressed nice 😊
4 april 2026
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