We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Toon meer
Locatie
Wijzig locatieUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I visited your store in Gloucester docks for the first time and I was extremely impressed by the colleague that served me. She was helpful informative and helped me choose the products that I needed.... Toon meer
Bedrijf heeft geantwoord
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
Bedrijf heeft geantwoord
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Verenigd Koninkrijk
4,8
Uitstekend
891 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gourmet Ceramic Non-Stick cookware set not for induction
Gourmet Ceramic Non-Stick Cookware Set 6 Piece
Only compatible with induction if you have a lot of patience. These saucepans take way too long to boil water.
Did an experiment, boiling a pint of water:
18cm gourmet saucepan took 5m 18s to boil, old 18cm enamelled steel took 2m 07s. Borrowed friend’s Ikea 18cm steel saucepan which took 2m 03s.
Tested the 16cm saucepan too - this took 11m 26s to boil a pint of water.
24cm frying pan was better at 2m 12s, but perhaps the larger base helps.
Overall, not impressed - yes they work with induction if you have enough time and patience.
They should not be sold for use on induction hobs.
5 december 2025
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Antwoord van ProCook - Gloucester
We appreciate your positive feedback! We're so glad you found our advice on the different products great.
I started using ProCook for its quality…
I started using ProCook for its quality and workmanship. The price is reasonable with a long warranty.. Staff are professional and helpful
16 december 2025
Antwoord van ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you find our quality and workmanship excellent and our staff professional and helpful.
Antwoord van ProCook - Gloucester
We're happy to hear that our shop keeper was helpful and pleasant! We appreciate your positive feedback.
Perfect milk saucepan
I needed a milk saucepan that would not burn the milk. I checked on line and the one from ProCook was recommended. I went to the store in Gloucester where I had good help and advice. The saucepan is perfect.
14 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that you found the perfect saucepan for your needs! We're glad our Gloucester store team could provide helpful advice. Thank you for your positive feedback.
No quibble warranty 100%
Bought a battery operated pepper mill 5 years ago , with a 10y warranty … it failed. The item was all online with purchase date and was exchanged without a problem.. excellent service
14 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that the exchange process for your pepper mill was seamless! It's great to know our warranty service met your expectations. Thank you for your positive feedback.
Friendly helpful staff
17 december 2025
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Gloucester
We appreciate you letting us know that our staff was helpful and efficient. We are so happy to hear it!
A very pleasant and helpful lady helped…
A very pleasant and helpful lady helped me choose my product with ease
The shop was very clean and clearly secregated into different products for sale
11 december 2025
Antwoord van ProCook - Gloucester
We're so glad to hear that a helpful employee assisted you in choosing your product with ease. We appreciate your positive feedback regarding our clean shop and product organization!
I love my new enamel trays
I love my new enamel trays, the roast potatoes were the best I've done in quite some time. Looking forward to cooking our Christmas Dinner in them ❤️👌
15 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that you are delighted with your new enamel trays! It's great to know they helped you cook the best roast potatoes and that you're planning to use them for Christmas dinner.
Couldn't find what i was looking for
Couldn't find what i was looking for, the lady at the till knew exactly where to find the pot handle covers and saved me a lot of trouble
15 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that our team member was able to quickly locate the pot handle covers for you! We appreciate you taking the time to share your positive experience.
Antwoord van ProCook - Gloucester
We appreciate your positive feedback! We are so happy to hear you liked our good prices, helpful staff, and good choice of items.
Lovely inviting store
Lovely inviting store, with a great choice of wonderful products, with friendly and helpful staff.
15 december 2025
Antwoord van ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store, products, and found our staff friendly and helpful.
Very helpful staff
14 december 2025
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Christmas market shopping trip
Lovely friendly staff, very helpful, choose a nice knife, when I got home, it was just like staff said,
13 december 2025
Antwoord van ProCook - Gloucester
We're so happy to hear about your positive experience with our friendly and helpful staff! We're glad you found a nice knife that met your expectations.
Friendly helpful staff and good…
Friendly helpful staff and good selection of goods at a range of prices
13 december 2025
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
PodPress Coffee Pod Recycler Grey
This product is made from inferior material and the brittle plastic snapped after first use. As a design it is functional but made from inferior material. ProCook quickly replaced the product but again the replacement broke at the handle (the first one broke at the plunger connection). I subsequently received a full refund.
My main criticism is the material. I would happily pay twice as much if the product was made from stainless steel or at least all the plastic replaced with metal. I note an earlier reviewer reported the same issue with the brittle plastic. I do not recommend this product.
On a positive side ProCook replaced the broken product and refunded me the money. I do suspect they know this is a poor product because any product testing would reveal the flawed poor quality material.
Robert Browne
23 november 2025
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
We appreciate your feedback and are sorry to hear about the issues with the product's material. We acknowledge your disappointment with its durability and that the replacements also broke. We've taken note of your comments regarding the material's quality and will share this with our product development team for future improvements. Thank you for bringing this to our attention.
Super heloful and knowledgable.
11 december 2025
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.