I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Toon meer
Locatie
Wijzig locatieUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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Lees wat reviewers zeggen
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Toon meer
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Verenigd Koninkrijk
4,8
Uitstekend
895 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer care and advice…
Excellent customer care and advice about offers that were on at the time.
4 april 2026
Very helpful and had everything we…
Very helpful and had everything we wanted and reasonably priced.
4 april 2026
Staff are very friendly and helpful.
Staff are very friendly and helpful.
Quality products at very reasonable price
4 april 2026
Great experience at Pro Cook in…
Great experience at Pro Cook in Gloucester! The staff are friendly, helpful, and really know their products. The quality of the cookware is excellent—definitely a go-to spot for anyone who loves cooking. Highly recommended!
4 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
No qualms replacements
Having previously taken cooking pans back to the store and received great service and replacements, we realised that we were having a similar problem with 2 of the replacements (after several years of using them). The staff had no qualms in giving us equivalent replacements and even suggested that we bring in our other pans for them to inspect and replace if appropriate. We did this and they replaced another 2 large pans. They were friendly and professional. I would strongly recommend them.
30 maart 2026
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
We appreciate your positive feedback! We're happy to hear that you received great service and replacements, and that our staff were friendly and professional in assisting you with your pans. We're glad you recommend us.
Antwoord van ProCook - Gloucester
We appreciate your positive feedback on our lovely items and clean, well-displayed goods; we are so happy you were pleased!
Antwoord van ProCook - Gloucester
We appreciate you letting us know our assistant was helpful and not pushy; it means a lot to our team.
Seen what I wanted easy to find the…
Seen what I wanted easy to find the display items, sales staff were polite and very helpful.
29 maart 2026
Antwoord van ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found what you wanted and liked our helpful staff.
We enjoy the shop & the staff are…
We enjoy the shop & the staff are friendly and helpful.
29 maart 2026
Procook knife set
Service was perfect,on time and very fast. Packaging was excellent with no chance of damage. As for the knives,well they are truly amazing, fabulous craftsmanship and extremely sharp. The storage block looks beautiful in the kitchen and keeps the knives safe
17 maart 2026
Antwoord van ProCook - Gloucester
We're happy to hear that you received perfect, fast, and on-time service! It's great to know the packaging prevented damage and that you find the knives amazing, crafted beautifully, and extremely sharp. We appreciate your feedback on the storage block!
Fabulous shop!
What a great shop, I managed to buy an all singing and dancing top of the range pressure cooker. I also had to choose from 9 woks and chose the first that I saw and it had 20%off! Nice and heavy, bought a few gadgets too.
I was served by Karen who really knew her stuff and bless her helped me carry it to the car, exemplary member of staff.
21 maart 2026
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
We're glad you enjoyed your shopping experience and found what you were looking for! We appreciate your positive comments regarding our selection and service. We are happy to hear that a member of our team provided exemplary assistance. Thank you for your feedback!
The staff are always so friendly and…
The staff are always so friendly and helpful. Their product knowledge is great.
21 maart 2026
Antwoord van ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our friendly staff and product knowledge.
Stainless Baking Trays WARP!!!
Stainless Steel Baking Tray Set warps!!!! Dont buy! On the first use it warped when simply cooking some chips. The packaging states "Anti-warp edging" and such is false marketing as I bought them for this purpose. If you cant meet it dont put it on the packaging and mislead people. I wont be buying trays from procook again. Order OWW21933985
2 maart 2026
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Information!
Information!
Female assistant was very informative and enthusiastic at Gloucester docks branch weekend.
15 maart 2026
Great shop staff
Staff in the shop were really helpful in helping choose what we needed
17 maart 2026
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