Just so impressed with Kimberley today . Really engaging throughout my purchase , very convincing regarding the benefits of the latest store offers . The store was busy and I felt genuinely valued as... Toon meer
Locatie
Wijzig locatieUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Lees wat reviewers zeggen
Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... Toon meer
Bedrijf heeft geantwoord
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Verenigd Koninkrijk
4,8
Uitstekend
837 reviews
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lakeside
I always go to the lakeside branch,
The staff are very helpful and friendly.
And the products are amazing!
11 januari 2026
Antwoord van ProCook - Lakeside
We're happy to hear you enjoy visiting our Lakeside branch. We appreciate your positive feedback regarding our helpful and friendly staff and amazing products!
First time visiting this store
First time visiting this store, and the staff was really helpful and polite. The products are really good too! Brought some new kitchen knives and would defo return to buy again.
10 januari 2026
Antwoord van ProCook - Lakeside
We're happy to hear that our staff was helpful and polite during your first visit! We're glad you find our products good and appreciate you purchasing our kitchen knives. We look forward to your return!
I couldn't work out why the shop…
I couldn't work out why the shop assistant insisted on my email address, to register the receipt, as she put it. I really did not want follow up emails from your company.
10 januari 2026
Antwoord van ProCook - Lakeside
We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.
The customer service was excellent
The customer service was excellent, the assistant at lakeside explained the benefits of the cookware I was after and this helped me make an informed choice. Very pleased with my purchase!
9 januari 2026
Antwoord van ProCook - Lakeside
We're happy to hear the assistant at Lakeside provided excellent customer service by explaining the cookware's benefits, which helped you make an informed choice. We appreciate your purchase and positive feedback!
Lady that served us at Lakeside was…
Lady that served us at Lakeside was very friendly and informative
10 januari 2026
Antwoord van ProCook - Lakeside
We appreciate your feedback. We're so happy to hear that our service at Lakeside was friendly and informative for you.
Antwoord van ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great prices in the sale
7 januari 2026
Antwoord van ProCook - Lakeside
We appreciate you noticing our great sale prices! It is wonderful to know that you are happy with the prices we offer.
Lots of staff were there and yet the…
Lots of staff were there and yet the things were put under wrong prices
6 januari 2026
Antwoord van ProCook - Lakeside
We appreciate your feedback and regret that items had incorrect prices. We will review pass this feedback to the store.
Antwoord van ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful, professional and kind.
Antwoord van ProCook - Lakeside
We appreciate your positive feedback. We are so happy to hear that our staff was accommodating, and you had excellent service. Thank you.
Antwoord van ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
16 december 2025
Antwoord van ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Lakeside
We're happy to hear that you are enjoying the device. It's great to know it has exceeded your expectations! Thanks for your feedback.
Great service
Wanted to know more about the chocolate maker and we had a very detailed description and we’re grateful for the time spent explaining and answering our questions prior to our purchase.
17 december 2025
Antwoord van ProCook - Lakeside
We're happy to hear that you found the chocolate maker's description detailed and that we could answer your questions before your purchase. We appreciate you taking the time to share your experience with us.
Antwoord van ProCook - Lakeside
We appreciate your positive feedback regarding our unbelievably good products and friendly staff; we are so happy you enjoyed them!
Antwoord van ProCook - Lakeside
We appreciate you sharing your positive experience! We are so glad you were happy with our excellent service and good quality.
Antwoord van ProCook - Lakeside
We appreciate you letting us know about the pleasant and helpful service you received; it means a lot to us.
Antwoord van ProCook - Lakeside
We appreciate you letting us know our staff was friendly and very helpful to you; it means a lot to our team.
Antwoord van ProCook - Lakeside
We appreciate your positive feedback; we are so happy you found our staff lovely and enjoyed our great product.
Very helpful staff
14 december 2025
Antwoord van ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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