Just so impressed with Kimberley today . Really engaging throughout my purchase , very convincing regarding the benefits of the latest store offers . The store was busy and I felt genuinely valued as... Toon meer
Locatie
Wijzig locatieUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Lees wat reviewers zeggen
Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... Toon meer
Bedrijf heeft geantwoord
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Verenigd Koninkrijk
4,8
Uitstekend
834 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wanted to buy a new pan to go with my…
Wanted to buy a new pan to go with my elite tri-ply uncoated set . Was advised to purchase and alternate forged pan due to the superior coating, all instructions followed regards washing and pre first use care , when used for first time coating has started to come off !
Now an additional 4 hour round trip to return and replace required
Poor show from pro cook!
21 juli 2026
Antwoord van ProCook - Lakeside
Hi,
Thank you for getting in touch, and we're sorry to hear about your experience.
To help us investigate this for you, could you please provide the following:
Your order number or proof of purchase.
Your full delivery address.
Photos of the inside of the pan showing the coating.
A photo of the base (bottom) of the pan.
Once we have this information, we'll be happy to look into this further and assist you with a resolution.
Kind regards,
Helpful staff
They had exactly what I wanted. The shop is set out well and the staff helpful.
27 juli 2026
warmth and effective service
21 juli 2026
Very helpful staff and premium shopping experience
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answered our questions. Then at the till they checked if there were items in stock in the back for us and informed us of all the promotional offers. Really nice shopping experience
25 juli 2026
Good quality
Poped into the pro cook shop at lakeside, they were very friendly and helpful, found the price reasonable they had a wide range of stainless steel cook ware, I’m very happy with the wok I chose very good quality will definitely return for more cookware.
24 juli 2026
Great product.great service from staffs😀
24 juli 2026
Helpful and knowledgeable
The member of staff who I spoke to was really helpful and explained the differences between the 2 items I was looking at which helped me to make an informed decision.
23 juli 2026
Great products
Great products. Lovely store. Products are a bit on the pricey side however quality is top notch.
22 juli 2026
Helpful staff
On every visit we have very helpful and knowledgeable staff. Good designed products too.
15 juli 2026
received excellent service from the…
received excellent service from the staff. They were extremely polite, professional, and welcoming throughout. And the product I bought very good o
11 juli 2026
Excellent Customer Services. First Class Services
Excellent Customer Services.
I spent more money because of the excellent sales lady.
10 juli 2026
Antwoord van ProCook - Lakeside
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful during your visit.
Antwoord van ProCook - Lakeside
We're so happy to hear that we met your expectations and that you are very pleased with your experience! Thank you for your wonderful feedback.
Antwoord van ProCook - Lakeside
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Good kettle and staff very helpful.
2 juli 2026
Antwoord van ProCook - Lakeside
We appreciate your kind words about our kettle and our helpful staff. It's wonderful to hear you had such a positive experience.
As always
As always, your staff are knowledgeable and are great at helping us make the best choice. Great products too - always top quality. We only go to ProCook now if we want anything for the kitchen.
22 juni 2026
Antwoord van ProCook - Lakeside
We're so pleased to hear that our staff are knowledgeable and help you make the best choices. It's wonderful that you consistently find our products to be top quality and that we are your go-to for kitchen items!
Good choice in store
Good choice. Lady in store went above and beyond to explain product/offer. Not rushed or pushed to buy.
3 juli 2026
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