ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... Toon meer
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Lees wat reviewers zeggen
I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... Toon meer
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... Toon meer
Bedrijf heeft geantwoord
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, Verenigd Koninkrijk
- 01384 912084
4,9
Uitstekend
714 reviews
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Positive
experience went very well ended up purchasing a coffee machine staff were helpful been in multiple times since
27 januari 2026
Antwoord van ProCook - Merry Hill
We're happy to hear that you had a great experience and found our staff helpful. We appreciate you choosing us for your coffee machine purchase and your continued patronage.
Only went in to buy new knives
Only went in to buy new knives, suprised at the variety of items on sale, will deffinately go again to replace further items for my kitchen
29 januari 2026
Antwoord van ProCook - Merry Hill
We're happy you discovered our wide selection beyond knives! It's great to know you plan to return; we appreciate your intention to consider us for more kitchen needs.
Excellent staff.
Staff are knowledgeable and helpful. Products are good quality. Store is very smart and pleasant to shop and browse in.
30 januari 2026
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and helpful and enjoyed our good quality products.
Excellent customer service.
Excellent customer service. Very helpful. Great quality items and came with guarantee. We will definitely be returning to this store. Very happy customers.
30 januari 2026
Antwoord van ProCook - Merry Hill
We're so glad you had such a positive experience with our customer service and appreciate the quality of our items. We're happy you're pleased with your purchase and its guarantee. We look forward to your return!
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review. We are so happy you found our staff helpful and enjoyed our selection.
Very helpful assistant!
Bought a set of knives in the Sale - very helpful & friendly advice - great!
24 januari 2026
Antwoord van ProCook - Merry Hill
We're happy to hear that you found our advice helpful and friendly when buying your new set of knives in the Sale. Great!
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We are so happy to hear that you found everything you needed and enjoyed our staff and service.
Very helpful and friendly staff at the…
Very helpful and friendly staff at the Merry Hill Centre store.
27 januari 2026
We purchased a set of knives and knife…
We purchased a set of knives and knife block.
The quality of the knives were excellent for our requirement and budget.
The staff in the store were friendly, professional and helpful .
25 januari 2026
Antwoord van ProCook - Merry Hill
We're happy to hear that the knife set met your needs and budget. It's great to know that you found our store staff friendly, professional, and helpful. Thank you for your positive feedback.
…best of the best
Everything was clean tidy and well displayed staff friendly and helpful
22 januari 2026
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store's cleanliness and staff.
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was helpful and knowledgeable.
Although the store was busy there was…
Although the store was busy there was only one sales person on duty, we found him to be knowledgeable and very polite.
17 januari 2026
Billiant customer care
The shop assistant had very useful knowledge about the products that I was looking at based on her past experience with Costa.
16 januari 2026
Polite and helpful staff
Polite and helpful staff. The shop is very well laid out and well lit. Great quality products. Thank you.
17 januari 2026
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite and helpful, and liked the shop's layout and products.
Antwoord van ProCook - Merry Hill
We appreciate your positive feedback; we are so happy you found our staff friendly, and that you liked our well-organised store!
Everyone so helpful and friendly
Everyone so helpful and friendly . Great choice of products x
14 januari 2026
Antwoord van ProCook - Merry Hill
We appreciate your positive feedback. We are so happy to hear that you found our staff helpful and friendly and liked our great product selection.
Very helpful and knowledgeable staff
15 januari 2026
Antwoord van ProCook - Merry Hill
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Antwoord van ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you found our team knowledgeable.
Shop where quality counts.
Shop is easy to negotiate, staff are pleasant and helpful. Wonderful discounts that are available to all.
16 januari 2026
Polite staff and excellent quality of…
Polite staff and excellent quality of goods we purchased
12 januari 2026
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