The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Toon meer
Bedrijf heeft geantwoord
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Toon meer
Bedrijf heeft geantwoord
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Verenigd Koninkrijk
4,8
Uitstekend
585 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van ProCook - Norwich
We appreciate your positive feedback; we are so happy our shop assistance was helpful!
Good choice of products,helpful staff
27 maart 2026
Antwoord van ProCook - Norwich
We appreciate you sharing that our staff was helpful and we have a good choice of products; it means a lot to our team!
Great quality and competative pricing
When l looking for cookware such as saucepans I always look in a number of different shop comparing brands and prices, but now we have a ProCook shop in Norwich, that is where I always end up. The quality and pricing is hard to beat. There are plenty of choices on colour and sizes so easy to find something to suit all tastes. Very satisfied with all my purchases.
26 maart 2026
Antwoord van ProCook - Norwich
We're happy to hear that our Norwich shop has become your go-to for cookware! It's great to know you appreciate the quality, pricing, and variety we offer. Thank you for sharing your satisfaction with your purchases.
The shop is now in Chapel field
The shop is now in Chapel field, which is a great location, and the shop is really big and open planned. Unfortunately, I was not able to easily find the chopping board. I was looking for. I went around the shop and then finally, as I was going to leave. I found it in one corner at the entrance. The sign posting in the shop could be better.
24 maart 2026
Antwoord van ProCook - Norwich
We appreciate your feedback regarding our new location. We're sorry you had difficulty locating the chopping board and that our signposting needs improvement. We will review this to improve the shopping experience.
Antwoord van ProCook - Norwich
We're happy to hear that you find our equipment professional and that you are enjoying the pan you purchased. Thanks for your feedback.
All good
All good, customer service excellent and replacement product delivered within two days.
15 maart 2026
Antwoord van ProCook - Norwich
We're happy to hear that you had an excellent customer service experience! We appreciate your positive feedback and are glad the replacement arrived quickly.
The person that I had dealings with…typified what good customer service is about.
The person that I had dealings with knew the product that I was interested in and communicated well.
Professional.
4 maart 2026
Antwoord van ProCook - Norwich
We appreciate your positive feedback; we are so happy you enjoyed the excellent pan and found our assistant helpful!
Excellent products for sale
Excellent products for sale, employees very helpful and informative.
4 maart 2026
Antwoord van ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our excellent products and helpful employees.
Just went into store not intending to…
Just went into store not intending to buy anything, was very impressed with the way stock is displayed, can see everything clearly. Colleagues were attentive and welcoming, even asked if we were interested in the 3 for £10 offer .we did purchase a 12 egg holder . Would recommend and would definitely shop there again. This was in chapel field gardens shopping centre Norwich
2 maart 2026
Antwoord van ProCook - Norwich
We're happy to hear that you were impressed with our store's layout and found our team attentive. We appreciate you noticing the 3 for £10 offer and purchasing the egg holder. Thank you for your recommendation; we look forward to welcoming you back!
Amazing all round
Great service, amazing products and price and the next day delivery is great. Would buy again!
2 maart 2026
Antwoord van ProCook - Norwich
We're happy to hear that you enjoyed our amazing products, prices, and next-day delivery service. We appreciate you saying you would buy again!
Assistant was very helpful in helping…
Assistant was very helpful in helping me choose which pan would suit my needs.
1 maart 2026
Antwoord van ProCook - Norwich
We appreciate you sharing your experience! We're so happy to hear that our assistant was helpful in choosing a pan that suits your needs.
Staff members were very welcoming…
Staff members were very welcoming without being overbearing. When I asked for something the lady knew exactly what I was after and took me to where the item was
24 februari 2026
Antwoord van ProCook - Norwich
We're happy to hear that our staff were welcoming without being overbearing. We appreciate that our team member knew exactly what you were after and took you to the item.
Terrific store and Terrific service!
26 februari 2026
Antwoord van ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy you liked our store and service.
Very helpful and knowledgeable staff
22 februari 2026
Antwoord van ProCook - Norwich
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.