ProCook - O2 Icon Reviews 

422
TrustScore 5 uit 5

4,8

Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Beautiful and pristine quality for the best price in UK! I don’t think there is any other competitor offering this quality in such prices. My always go to for kitchen shopping! They even give 25 YEAR... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve visited the outlet shop in O2, and I was surprised with quite good selection. I bought two cups for cappuccino as I intended and also left with some extra things as I could not resist. The staff... Toon meer

Beoordeeld met 5 van de 5 sterren

Since we walked in the shop the guy greeted us and asked if we need any assistance. Well presented shop nice and clean and the guy staff was very professional! Varieties of products is great and is... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff member who helped me was very knowledgeable about all products and also held our bags till later in the day as they were heavy.


Bedrijfsgegevens

  1. Kookwinkel

Geschreven door het bedrijf

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Geschreven door het bedrijf

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contactgegevens

  • Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, Verenigd Koninkrijk

4,8

Uitstekend

TrustScore 5 uit 5

422 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(422)

26.330 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great Customer Care

The staff at the O2 were very friendly and helpful. Taking time to answer my questions. This helped me to find the right piece of equipment to suitable for my needs.

19 januari 2026
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Antwoord van ProCook - O2 Icon

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were friendly and helpful in answering your questions and finding the right equipment for you.

Beoordeeld met 5 van de 5 sterren

Lovely oven dishes

Great customer service and we love our new dishes.

19 januari 2026
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Antwoord van ProCook - O2 Icon

We appreciate your positive feedback! We are so happy to hear you enjoyed our customer service and your new dishes.

Beoordeeld met 5 van de 5 sterren
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Antwoord van ProCook - O2 Icon

We're glad you appreciated our shop's space and organization. Thank you for your positive feedback; we value it greatly.

Beoordeeld met 5 van de 5 sterren

Very helpful and polite.

Very helpful and polite.

But knife sharpener did not work and knives still blunt, were already blunt but believed the sharpener would fix it.

14 januari 2026
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Antwoord van ProCook - O2 Icon

We appreciate your feedback and are glad you found our team helpful. We're sorry the knife sharpener did not meet your expectations and left your knives still blunt.

Beoordeeld met 5 van de 5 sterren

Store manager and male Asian assistant…

Store manager and male Asian assistant really helpful. Needed so.e tupperwarw for my work place

10 januari 2026
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Antwoord van ProCook - O2 Icon

We're happy to hear that our team was helpful in finding the right items for your workplace. Thank you for sharing your positive experience with us!

Beoordeeld met 5 van de 5 sterren

Perfect product and staff,only car park…

Perfect product and staff,only car park 🅿️ O2 Icon is too expensive (1.5hrs shopping I paid £17)No more go to the shop..

11 januari 2026
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Antwoord van ProCook - O2 Icon

We're happy to hear you enjoyed our product and staff. We appreciate your feedback regarding the car park's pricing and will consider this. Thank you.

Beoordeeld met 5 van de 5 sterren
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Antwoord van ProCook - O2 Icon

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Beoordeeld met 5 van de 5 sterren

Excellent service .

Excellent service .

16 december 2025
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Antwoord van ProCook - O2 Icon

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Beoordeeld met 5 van de 5 sterren

Chique style

Lovely Scandinavian coloured cups

17 december 2025
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Antwoord van ProCook - O2 Icon

We're happy you appreciate the Scandinavian colors! Thank you for your lovely feedback; it means a lot to us.

Beoordeeld met 5 van de 5 sterren

casserole dishes

Visited to purchase casserole dishes
Team members were very helpful
Found exactly what I needed to finish off a Christmas hamper

14 december 2025
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Antwoord van ProCook - O2 Icon

We're happy to hear that our team members were so helpful during your visit. We're glad you found the perfect casserole dishes to complete your Christmas hamper! Thanks for your positive feedback.

Beoordeeld met 4 van de 5 sterren

Simple, easy to use

Simple. Easy to use. Good quality.

12 december 2025
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Antwoord van ProCook - O2 Icon

We appreciate you noting the simplicity, ease of use, and good quality! Thank you for your positive feedback.

Beoordeeld met 5 van de 5 sterren

Exceptional service from the team.

Exceptional service from the team.
They knew the product’s, that I was looking for, well. Informative, professional and friendly.
Excellent customer service.
Thanks to them.

11 december 2025
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Antwoord van ProCook - O2 Icon

We're so glad to hear that you received exceptional service from our team! We appreciate your positive feedback regarding their knowledge, professionalism, and friendliness. Thank you!

Beoordeeld met 5 van de 5 sterren

The staff there helped me with a lot of…

The staff there helped me with a lot of things and I was able to get the best out of them and they were very nice people and I was really happy with the outcome.

11 december 2025
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Antwoord van ProCook - O2 Icon

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service! Helpful staff who helped us find items that weren’t in stock, going above and beyond to source items from another store.

Thank you Jamie, your help was much appreciated.

Lovely manager too. Great knowledge of products and answered all our questions.

9 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We were served by a lovely lady

We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number of excellent options and helped us make our final decision. We ended up buying more items , not because she was pushy ( I hate that), quite the opposite, her product knowledge and understanding of small details was excellent and reassuring. We would definitely seek her out in the future for any further purchases.

15 november 2025
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Antwoord van ProCook - O2 Icon

We're happy to hear that you enjoyed your experience. It's great to know that our team member was so helpful and knowledgeable. We appreciate you taking the time to share your positive feedback.

Beoordeeld met 5 van de 5 sterren

The staff were super very friendly and…

The staff were super very friendly and helpful, I was attending a Conference at the Intercontinental hotel, and during a breakout session on Tuesday I went into the O2. I purchased a few items in Pro Cook including 3 knives which were wrapped and boxed. On leaving the hotel on Wednesday morning I intended to come back into the O2 but was asked by security to put my bags into the x-ray machine. I was informed as there were knives in my luggage I was not allowed access even though I had the receipt. I appreciate that this is the procedure but feel that the dialogue between the O2 and Pro Cook perhaps needs some explanation for purchase of knives.

12 november 2025
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Antwoord van ProCook - O2 Icon

We're happy to hear that our staff were friendly and helpful. We appreciate you bringing the security procedure regarding your Pro Cook purchase to our attention. We will share this feedback with the relevant teams to improve customer experience. Thank you.

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