Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... Toon meer
Locatie
Wijzig locatieĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
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Lees wat reviewers zeggen
Welcoming service.lovely and friendly staff and the products are amazing especially with the guarantee.Its my absolute favourite shop.Thank you.
We visited the shop in Plymouth to purchase knives. The assistant was informative and extremely helpful offerung aeveral rangea of knives enabling me to make a choice to suit me. I am very happy with... Toon meer
Staff are really knowledgeable about the range of products and are able to give really good advice about which are the best products to purchase ... even going as far to do their own research about ho... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, Verenigd Koninkrijk
- 01752 270724
4,9
Uitstekend
405 reviews
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Excellent service
3 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very helpful
Very helpful, remembered who I was from a previous visit. Showed me my options for a purchase
27 mei 2026
Antwoord van ProCook - Plymouth
We're so glad we could assist you and that our team provided excellent options! Thank you for your kind words.
Staff are very helpful
Staff were very helpful and happy to provide any advice without pushing for a sale.
30 mei 2026
Antwoord van ProCook - Plymouth
We're so glad our team was helpful and provided advice without pressure. We appreciate your wonderful feedback!
The assistant was very helpful in…
The assistant was very helpful in helping me decide on the knife sets, very polite and cheerful
30 mei 2026
Antwoord van ProCook - Plymouth
We're so glad our team member was helpful, polite, and cheerful in assisting you with knife sets. Thank you!
Antwoord van ProCook - Plymouth
We're so happy our staff was friendly, helpful, and knowledgeable.
I've just bought my third pan
I've just bought my third pan, and every time the service has been excellent.
16 mei 2026
Antwoord van ProCook - Plymouth
We are delighted you've chosen our pans three times! We appreciate your continued support and kind words about our service.
Staff member extremely knowledgeable
Staff member extremely knowledgeable. Knew exactly what to recommend to suit my needs, including consideration of the weight of pans.
I bought a set of pans and also the Elite frying pan. I have been surprised that food sticks badly to the pan, though I thought I had seasoned the pan as recommended.
Frying an egg was hopeless.
I called in to Pro cook ( in another city) to ask about this. Again I received good advice from staff there. Staff are obviously so well trained and knowledgeable about the product they sell. The saucepans are very smart.
I hope the frying pan’s performance will match up to its high price. Time will tell.
23 mei 2026
Antwoord van ProCook - Plymouth
We are so glad to hear about your positive interactions with our staff and their helpful recommendations. We also appreciate you sharing your experience with the Elite frying pan and the sticking issue. We hope its performance will meet your expectations over time, and we value your feedback.
Quality
My wife and I only entered pro cook looking for another outlet that used to be in this location. We began to browse anyway and a very enthusiastic member of your team gave us her undividdd attention. As above she was very enthusiastic and very knowledgeable about your range of products and the relevant levels of quality and price. Suffice to say we bought a set of cutlery and a couple of small items but will return when ready to make our next purchase.
23 mei 2026
Antwoord van ProCook - Plymouth
We're so happy to hear that our team member provided such an enthusiastic and knowledgeable experience during your visit. We appreciate your positive feedback and are glad you found some great items. We look forward to your next purchase!
Antwoord van ProCook - Plymouth
We're so glad our assistant was helpful and knowledgeable! Thank you for your kind words.
Great staff,new about the products that…
Great staff,new about the products that we wished to buy and gave very helpful tips .
23 mei 2026
Antwoord van ProCook - Plymouth
We're so glad our staff was knowledgeable and provided helpful tips. Thank you for your kind words!
Great service and range of products
Mainly the proficient help the shop staff provide. We've been impressed on several occasions.
21 mei 2026
Antwoord van ProCook - Plymouth
We're so glad our staff's proficient help has consistently impressed you. Thank you for sharing your positive experiences with us!
Very pleased
The shop is very well laid out and the staff are friendly and helpful. I can’t fault them at all.
17 mei 2026
Antwoord van ProCook - Plymouth
We're so glad you found our shop well-organized and our staff friendly and helpful! Thank you for your kind words.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Gave good advice and didn't try to push the more expensive items.
21 mei 2026
Antwoord van ProCook - Plymouth
We're so glad to hear our team provided knowledgeable advice without pressure. Thank you for your wonderful feedback!
Great Staff....quality products...the…
Great Staff....quality products...the service was excellent.....love going here 👏 👍 👌
17 mei 2026
Antwoord van ProCook - Plymouth
We're so glad you enjoyed our great staff, quality products, and excellent service! We appreciate your kind words.
Great place to shop.
The member of staff that served me was extremely helpful and knowledgeable and like the shop, she was was impressive
20 mei 2026
Antwoord van ProCook - Plymouth
We're so happy to hear our staff member was helpful and knowledgeable! We appreciate you sharing your positive experience with us.
I had advice and bought what I wanted.
19 mei 2026
Antwoord van ProCook - Plymouth
We're glad you found what you wanted.
Walked in knowing nothing, left feeling happy and confident
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than being approached as soon as you enter a store), then Megan offered to help.
She gave me a tour of the stainless steel range and was quick to put me at ease, as well as tailoring the information she gave me to my needs.
I've cooked with the pan a few times and although I'm completely new to using stainless steel, I've used it successfully thank you to Megan's infomation and the care/use guide given when I paid.
Thanks Megan!
13 mei 2026
Antwoord van ProCook - Plymouth
We are so glad to hear you had such a positive experience finding the perfect stainless steel pan. It's wonderful that our team was able to provide helpful guidance and that you're enjoying your new cookware! We appreciate you sharing your feedback.
Antwoord van ProCook - Plymouth
We're glad we had what you needed. Thank you for praising our staff!
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