The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... Toon meer
Locatie
Wijzig locatieUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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Lees wat reviewers zeggen
Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... Toon meer
Bedrijf heeft geantwoord
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, Verenigd Koninkrijk
4,8
Uitstekend
818 reviews
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Enjoyable experience
Purchased some kitchen knives at a very good price and now I have the enjoyment of using a new knife for the next few weeks - what’s not to like?! The staff are also really lovely and couldn’t have been more helpful.
29 januari 2026
Antwoord van ProCook - Portsmouth
We're happy to hear that you are enjoying your new kitchen knives! It's great to know that our staff were so helpful and that you found them lovely. Thank you for your positive feedback.
Very friendly and helpful staff
From the moment we set foot in the store the service was excellent. Taking us to the item we wanted to buy and explaining the buying and paying of this particular item.
29 januari 2026
Antwoord van ProCook - Portsmouth
We're happy to hear that you received excellent service from the moment you entered our store. We appreciate your positive feedback regarding our assistance in finding and purchasing your item.
Very good prices and a great selection…
Very good prices and a great selection of kitchen ware
21 januari 2026
Antwoord van ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We are so happy you enjoyed our very good prices and kitchenware selection.
Provided what I was looking for at a…
Provided what I was looking for at a good price.
18 januari 2026
Antwoord van ProCook - Portsmouth
We're happy we provided what you were looking for at a good price. We appreciate your positive feedback!
Very pleased with my purchase and assistance provided
I wanted a set of kitchen knives. I looked at the deals but wasn’t sure what was the best option. The assistant spent time with me and explained the differences and prices of various options. She also demonstrated a few types and styles. I’m very pleased with my purchase and the level of assistance provided. Full marks!
15 januari 2026
Great service and customer care
19 januari 2026
Staff very helpful
11 januari 2026
Antwoord van ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Portsmouth
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy you enjoyed them!
Pro cook is a great store…
The staff are so helpful with assisting you in finding the product that is right for your needs. Buy every time.
10 januari 2026
Antwoord van ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff is helpful and assists you in finding the right product.
Good visit
Dog friendly, which is always appreciated. Staff were nice and we picked up some on sale bargains. Unfortunately they didn't have a couple of things I was after, but being a retail outlet shop (Gunwharf Quays) they may not have had the full range.
11 januari 2026
Antwoord van ProCook - Portsmouth
We're glad you appreciated our dog-friendly environment and our staff's service. We're happy you found some bargains! We note your comments regarding product availability in our outlet location and appreciate your feedback.
Good advice and knowledge …
The member of staff a young lady called Jade, was more than helpful, her knowledge and advice was of a very high standard. Because of this I purchased my new pan, with the intention of replacing all my old induction pots.
Well done Jade
11 januari 2026
Antwoord van ProCook - Portsmouth
We're happy to hear that you found our team member's expertise so helpful! We appreciate you sharing your positive experience and are delighted you're pleased with your new pan. Thank you for your feedback.
Antwoord van ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff were really helpful and…
The staff were really helpful and knowledgeable about the products, came away very happy.
9 januari 2026
Antwoord van ProCook - Portsmouth
We appreciate you sharing your experience! We're so happy to hear that our staff were helpful and knowledgeable, and that you came away very happy.
Antwoord van ProCook - Portsmouth
We're happy to hear that you found what you wanted and more! Thank you for your positive feedback; we appreciate your visit.
Great service in shop
The lady was very helpful, on asking she checked the stock in store but could not find a new pan. She offered us a 10% discount for the display one. Very polite
5 januari 2026
Antwoord van ProCook - Portsmouth
We appreciate you taking the time to share your positive experience. We're glad to hear that our team member was helpful and polite while assisting you with your purchase.
Excellent service and professionalism!
I recently came to the store looking to purchase a few last minute items before Christmas for family and items for baking some sweet treats, I was pleasantly surprised by the professionalism of the staff despite their young age. A young lad called George helped me find a few items, And Tom helped me checkout and offered me some extra bits i needed at the till. I will definitely be coming back and using this store again it has so many wonderful goodies.
20 december 2025
Review zonder uitnodiging
Antwoord van ProCook - Portsmouth
We're glad you enjoyed your experience while getting your Christmas items and baking needs. We appreciate your kind words regarding our team's professionalism and helpfulness. We're happy to hear that they made your visit a positive one, and we look forward to seeing you again soon!
To be honest we’re Pro Cook junkies
To be honest we’re Pro Cook junkies, never go anywhere else, the quality is second to none. Staff are always lovely and helpful too.
17 december 2025
Antwoord van ProCook - Portsmouth
We appreciate you taking the time to share your experience! We're so happy to hear that you find our quality second to none and that our staff are lovely and helpful.
Antwoord van ProCook - Portsmouth
We're glad you find our stock and ideas helpful. Thank you for your positive feedback!
Great good quality products and very…
Great good quality products and very pleasant and helpful staff.
14 december 2025
Antwoord van ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and helpful staff.
Lady very helpful in the Gunwharf shop…
Lady very helpful in the Gunwharf shop & very good quality products
12 december 2025
Antwoord van ProCook - Portsmouth
We appreciate you sharing your positive experience with our products and our helpful staff in the shop! Thanks for the great review.
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