Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... Toon meer
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Lees wat reviewers zeggen
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... Toon meer
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... Toon meer
Bedrijf heeft geantwoord
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, Verenigd Koninkrijk
- 023 8268 1036
4,7
Uitstekend
250 reviews
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Antwoord van ProCook - Southampton
We appreciate you letting us know our staff was helpful and the atmosphere friendly; it means a lot to our team.
Excellent pans
We picked up the Professional Bi-Ply sauce pan set, some frying pans and a caserol pan in the January sales, I was a little wary as we had expected to pay far more than we did, and I have to say the quality is superb and the heat distribution is spot on, a joy to cook with
11 januari 2026
Antwoord van ProCook - Southampton
We're happy to hear that you find the quality superb and the heat distribution spot on. It's great to know you are enjoying cooking with the new pans. Thank you for your positive feedback!
Nice clean shop
Nice clean shop, helpful staff, nice products, purchased a nice set of pans, let's see how they perform
22 februari 2026
Antwoord van ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our clean shop, helpful staff, and nice products!
Knowledgable staff good product great…
Knowledgable staff good product great service thanks
22 februari 2026
Antwoord van ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy you liked our knowledgeable staff and great service.
Top quality service and after sales
The lady in the shop informed me that the diamond steel I brought 3 years ago, might be able to get replaced. I contacted the email she gave me and within 24 hours of visiting and emailing, I have a new one in the post to me. Top quality service on their products and after sales.
22 februari 2026
Antwoord van ProCook - Southampton
We're happy to hear that you received top-quality service and after-sales support. It's great to know that the issue with your diamond steel was resolved quickly and efficiently. Thank you for sharing your positive experience with us!
Antwoord van ProCook - Southampton
We appreciate your positive feedback on our great products, value, and customer service; we are so happy to hear this!
Carly was very helpful and friendly…
Carly was very helpful and friendly went the extra mile the sort out a small problem caused by myself!!
15 februari 2026
Antwoord van ProCook - Southampton
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member helpful and friendly in resolving the issue.
Very helpful staff and our knives are…
Very helpful staff and our knives are fabulous 👌
15 februari 2026
Antwoord van ProCook - Southampton
We appreciate you sharing your experience. We are delighted to hear our staff was helpful and that you are enjoying your knives.
Good quality product.
15 februari 2026
Amazing staff!
So happy to have a cook shop in West Quay! Was helped by Katie, her knowledge is excellent. She knew the answers to all my questions and helped us create the pan set we wanted. Very surprised when she said she wasn't a manager, she was so on top of everything and helping her colleagues!
8 februari 2026
Review zonder uitnodiging
Antwoord van ProCook - Southampton
We're so happy you're pleased with our new shop! It's great to hear that our team member's knowledge was excellent and that she helped you create the perfect pan set. We appreciate your feedback!
Lovely staff always ready to help.
I was served by Alex for the second time in a few weeks. On both occasions he was extremely helpful and polite. The staff are always ready to help and are very proactive .
14 februari 2026
I had a problem with my product and…
I had a problem with my product and there was any problem at the store … they helped me and understood me and resolved my problem , so perfect customer service thank you ver much
10 februari 2026
Fabulous shop
Fabulous shop, loads of great kitchen goods, that feel good quality, but prices are good too
8 februari 2026
Antwoord van ProCook - Southampton
We appreciate you taking the time to share your thoughts! We are so happy to hear that you liked our shop and found our goods fabulous and of good quality.
Very helpful assistant in the shop
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife handle suited me. John Lewis (next door) wouldn't even take their knives out of the display cabinet to look at!
8 februari 2026
Always good customer service,great…
Always good customer service,great pricing and brilliant products
1 februari 2026
Great cookwear
Great cookwear. Well made and robust. Had the same Procook saucepans for 12 years, only changed the saucepans because we moved house and they had a induction hob. Would highly recommend.
27 januari 2026
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