The best cookware products in the Uk and at a reasonable price. Pure quality, you cant get any better than Procook, plus, they give you 25 yrs guaranteed, which only cement the quality of their produ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C - 21, Tottenham Court Road, W1T 1BJ London, GB
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Lees wat reviewers zeggen
I had an issue with a gift voucher when trying to order online and it was quickly resolved by the shop assistants. I was then able to complete the purchase of Rochelle Glasses, which are so elegant.
Bedrijf heeft geantwoord
What a great company! I always enjoy going into store because staff are soo friendly and always eager to help! On my last visit I was perusing for your stainless steel utensil set which I was advised... Toon meer
Bedrijf heeft geantwoord
I'm Clarisse, recently I bought knives package at Tottenham Court Road. I love the quality, items very professional, good deal of the guarantee which is 25 year, good price, good customer service, s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit C - 21, Tottenham Court Road, W1T 1BJ, London, Verenigd Koninkrijk
4,8
Uitstekend
411 reviews
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The service was excellent.Friendly and…
The service was excellent.Friendly and helpful staff who pointed us towards the best value items. The products are such good quality for the price. My son is now all kitted out for college :)
3 september 2024
Antwoord van ProCook - Tottenham Court Road
We're so glad to hear you had a positive experience! It's wonderful to know our staff were able to help you find the perfect items for your son. We strive to offer high-quality products at great prices, and we're thrilled that you were satisfied with your purchase.
Good service and helpful staff.
26 augustus 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so glad to hear that you found our service to be good and our staff to be helpful. We strive to provide both, and we're delighted that your experience reflected that.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're delighted to hear that you found our purchase process easy, our advice helpful, and our product quality high. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
over selling
Being open minded about how much I pay from the best quality pan I was to that it came with a guarantee. Upon paying it was explained that only the bolts were covered. At best over selling I think.
Shame. Train your staff and supervise them.
21 augustus 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your review, we have asked the Customer Service Team to to contact you today to resolve.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We are delighted to hear that you enjoyed our service and product range. Your feedback is greatly appreciated.
Excellent personal service in your…
Excellent personal service in your Tottenham Court Road Branch
21 augustus 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you received excellent personal service at our Tottenham Court Road branch. We strive to provide exceptional customer service and are pleased that our team met your expectations.
Reliable products
Everything I have bought from Pro cook so far, I'm very happy with. Their stainless steel implements are effective and high quality. The kitchen sheers and can opener are both heavy duty and actually work.
25 augustus 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for sharing your positive experience with our products. We're thrilled to hear you're happy with the quality and effectiveness of our stainless steel implements, especially the kitchen shears and can opener. We strive to offer durable and functional products that make everyday tasks easier, and we appreciate your recognition of this.
Amazing customer service
Amazing customer service, the staff was really helpful. The products that we bought was up to par. Thank you team and good job. We will surely visit next time.
21 augustus 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear you had a positive experience with our staff and products. We strive to provide excellent customer service and are glad you found our team helpful. We look forward to welcoming you back soon.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're so pleased to hear you had a positive experience with our staff and that you're happy with your cutlery purchase. We strive to provide excellent customer service and quality products, so your feedback means a lot to us.
Great store
Just popped in for a browse the store was lovely and bright, clean the staff were friendly and chatty. Bought the hand blender and attachments that was on offer
9 augustus 2024
Antwoord van ProCook - Tottenham Court Road
We're thrilled to hear you had a positive experience in our store! It's wonderful to know you found our staff friendly and helpful, and that you were able to find the hand blender and attachments you were looking for. We strive to create a welcoming and enjoyable shopping environment for all our customers.
The pan is no longer non stick and procook refuse to refund see more detail in the review detail
I choose Tottenham court road just because I could not submit the review without selecting a store location, my review is about product I bough online -
I bough procook thinking finally actually non stick pan is here. Used the pans for over 2 years and the pans are no longer non stick even after being careful not to wash using chemicals or using scrubs which can give scratch marks. After sending the email to procook with pan photos below is their disappointing response.
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Response from Pro cook -
Thank you for providing us with all the information. This has now been reviewed by the Customer Service department and we can confirm this damage has been caused by excessive heat exposure over a period of time.
We have identified this by the discolouration to the pan.
Our guarantee wording states:
Please note the guarantee does not cover deterioration due to accident, misuse, discoloration, scratches, stains or damage from overheating.
On this occasion, we will be unable to replace the frying pans under your Guarantee.
******************************************************************
My email to the above response-
A pan is suppose to get heated to cook the food how is one suppose to use the pan without heating?
And what exactly do you mean by overheating we have a induction stove and one of the issue we have is actually less heating as opposed to to what you get with gas stove, so how is this stove suppose to have overheated the pan can you explain?
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In short do not buy just because there is guarantee!
14 augustus 2024
Review zonder uitnodiging
Antwoord van ProCook - Tottenham Court Road
Thank you for your review, we have investigated your complaint and can see that we have offered to replace the item as per our guarantee, please do contact the Customer Service Team on 0330 100 1010, Option 2 and we can arrange this for you.
Fantastic service
We went into the store and found a great deal on some knifes. Unfortunately we were unable to purchase as were going to the theatre.
The lady behind the till could not have been more helpful in finding a store nearby to where we live (Bluewater) which had the item in stock. She phoned them and reserved the item. The next day we went to the store and collected our item. Thank you!
2 augustus 2024
Antwoord van ProCook - Tottenham Court Road
We appreciate you taking the time to share your positive experience. It's wonderful to hear that our team was able to help you find the knives you were looking for. We're glad you found the service helpful and that you were able to collect your items the next day.
Gutes Preis Leistungsverhältnis
Gutes Preis Leistungsverhältnis, habe Messer und Geschirr gekauft. Werde regelmässig wieder kommen.
22 juli 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're delighted to hear that you're happy with the value and your purchases. We look forward to welcoming you back regularly
The customer service was very good and…
The customer service was very good and I have no complaints. However, I noticed several products had 2 different price tags. EG, a frying pan in shop window was priced differently to the one on the shelf.
25 juli 2024
Antwoord van ProCook - Tottenham Court Road
We appreciate your feedback and are glad to hear you had a positive experience with our customer service. We understand your concern about the pricing discrepancies. We take pricing accuracy seriously and will investigate this issue to ensure consistency across our products. Thank you for bringing this to our attention.
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words. We are thrilled to hear that you enjoyed your experience. We strive to provide our customers with a warm and welcoming atmosphere where they can feel comfortable and confident.
Got of products and good value.
19 juli 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your positive feedback! We're glad to hear you found our products to be of good value. We appreciate your support.
Found everything I was looking for.
23 juli 2024
Antwoord van ProCook - Tottenham Court Road
We're so glad to hear you found everything you were looking for! We strive to provide a wide selection of products to meet our customers' needs.
Antwoord van ProCook - Tottenham Court Road
Thank you for your positive review! We're delighted to hear that you found our service friendly and appreciated our selection of accessories. We strive to provide our customers with a wide variety of products and helpful, knowledgeable service. Your feedback is greatly appreciated.
Friendly and helpful staff.
We were greeted warmly by a member of staff who was most helpful in assisting us and answering our questions. He helped us with our choice of knives and explained how to care for the set of pans we purchased.
16 juli 2024
Antwoord van ProCook - Tottenham Court Road
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and products. We strive to provide a welcoming and helpful environment for our customers, and we're glad you found our team knowledgeable and friendly. We appreciate your feedback and look forward to seeing you again soon.
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