I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer... Toon meer
Locatie
Wijzig locatieUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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Lees wat reviewers zeggen
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... Toon meer
Bedrijf heeft geantwoord
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... Toon meer
Bedrijf heeft geantwoord
I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, Verenigd Koninkrijk
4,5
Uitstekend
447 reviews
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product
Very wide range of product. Staff give very professional responses and advices.
19 augustus 2025
Antwoord van ProCook - Wembley
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our wide range of products and staff.
Prices were reasonable and the staff…
Prices were reasonable and the staff were very helpful Overall I got what I was looking for and the service was great
19 augustus 2025
Antwoord van ProCook - Wembley
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our prices reasonable and our staff very helpful.
Customer service very bad
19 augustus 2025
Antwoord van ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Premium
Appreciate the value for money for the high quality products purchased. As well as excellent customer service truly makes a difference. ⭐️⭐️⭐️⭐️⭐️
6 augustus 2025
Antwoord van ProCook - Wembley
We appreciate you highlighting the value for money you found in our high-quality products. We're so glad the excellent customer service made a difference for you!
they did not offer NHS discount
they did not offer NHS discount. They used to offer nhs discount . staff at wembley branch said, only offer nhs discount if they purchase £30 or more. its scam. not make sense
Do procook only offer nhs discount if we purchase over £30?please answer my question
8 augustus 2025
Antwoord van ProCook - Wembley
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Antwoord van ProCook - Wembley
We're happy to hear that you are having a great cooking experience with our pan! Thank you for your positive feedback.
Antwoord van ProCook - Wembley
We appreciate your positive feedback! We are so happy to hear our staff was friendly, and that you liked our great items and service.
I am a long time buyer of the Pro Cook…
I am a long time buyer of the Pro Cook pots and pans. Amazing quality and good value for money
2 augustus 2025
Antwoord van ProCook - Wembley
We appreciate your long-term support and positive feedback! We're delighted you find our pots and pans of amazing quality and good value for money.
The staff member who serves me looked…
The staff member who serves me looked absolutely miserable and just seemed like she didn’t want to be there. I thought it was just me but then my husband went in the next day as he works in the centre and said exactly the same thing. Not very welcoming or seeming to be helpful at all. This is my regular store and go to for most things. Majority of the staff are helpful welcoming and willing to help.
1 augustus 2025
Antwoord van ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Antwoord van ProCook - Wembley
We appreciate you taking the time to leave us this great review! We are so happy to hear that our workers were very helpful to you.
Antwoord van ProCook - Wembley
We appreciate your positive feedback and are so glad you enjoyed the very good quality of our chef products.
Detail explanation on using the…
Detail explanation on using the cookware, it is nice and thoughtful.
25 juli 2025
Antwoord van ProCook - Wembley
We're happy to hear that you found the cookware usage explanation nice and thoughtful! We appreciate you taking the time to share your feedback with us.
Buying a casserole pan.
I went to buy an all purpose casserole dish. One that could be used on an induction hob and in the oven. The young lady who helped me was excellent. She went through the use of all the different surfaces of pans and the best way to use them. It meant that I could make a decision about the pan I chose fully understanding how best to use it. Excellent service.
22 juli 2025
Antwoord van ProCook - Wembley
We appreciate your kind review! We're so glad to hear that you received excellent service and helpful advice in choosing your casserole dish. It's wonderful knowing that you feel confident in using your new pan.
Everything you didn't know you needed…
Everything you didn't know you needed for your kitchen as well as all you need
18 juli 2025
Antwoord van ProCook - Wembley
We appreciate you taking the time to share your thoughts. We're happy to hear that our products met your kitchen needs and offered unexpected solutions.
Beautifully made
12 juli 2025
Antwoord van ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Wembley
We appreciate your positive feedback! We're so glad to hear you enjoyed the good quality and service. We will keep it up!
A lovely place to shop
Competitive product, nice environment/atmosphere, great service from the female assistant who struck a perfect balance between attention and selling.
7 juli 2025
Antwoord van ProCook - Wembley
We're so glad you appreciated our competitive product and the atmosphere. We appreciate your positive feedback regarding the assistant's great service and perfect balance.
Unacceptable Attitude…
The Lady at the counter was very rude and uncooperative. I mentioned to her that I have a discount code but she refused to accept (Muslim lady). Did not have a name badge.
30 juni 2025
Antwoord van ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Antwoord van ProCook - Wembley
We are happy to hear that your experience was great and helpful. Thank you for your positive feedback; we appreciate it.
Procooks have the best items and they’re long lasting products
It is the best experience as always, I am the big fans of procook cuttlery, and always found the perfect service
28 juni 2025
Antwoord van ProCook - Wembley
We're happy to hear that you consistently have a great experience and appreciate our cutlery. We appreciate you being such a big fan and for your positive feedback!
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