Prometric Reviews 476

This was the absolute worst testing experience I’ve ever had in my life. As some background I was in my graduate program for both chemical engineering and engineering management during Covid so I have had my fair share of online exams. First their policies are different than the ones emailed to you. Specifically the use of a second table. In no papers I signed or was sent did they state only one table was allowed. THEY MAKE YOU SHOW THEM THE TOP AMD BOTTOM OF THE TABLES ANYWAY. What would have been the issue if I used two other than I had nowhere to actually write with my laptop on the small table I had. Then I have glass doors in my mudroom/office. They made me cover the glass door because “someone could come and see the exam material” as I’m literally blocking the laptop view and was 3-4 feet away from the doors. Lastly I was almost done with my exam and it kicked me out. I get back on go through the whole “security check” only to have the test kick me out again. I entered in the chat to the staff that the test disappeared and it was asking for my sign on. There was no response so when I grabbed the sheet with my confirmation number to sign in like it was prompting me the proctor suspended the session and left me with NO HELP. Thankfully I finished the test and was reassured that the answers will be submitted and I would hear back in a few days.

The staff was rude and unapologetically difficult to work with. The app and software itself is terrible as it crashed 2 times on me.

I don’t care if I have to travel to a different country to take an exam it’s still better and less aggravating than dealing with Prometric. They should be ashamed of the quality of service they provide. I will also be reaching out to the primary company that the test was for and highly encourage them to find a different company.

If I could rate them a 0 star I would’ve.

The fact the big exam companies cheap out and use these services is such a shame. They are quite literally one of the worst customer experiences I've ever had.

Be prepared to hire a lawyer before you can take an exam. At this point you might as well just replace the staff with AI because it would have the same effect on customer service.

Alejandro this one's for you for acting like disconnecting from your proctor check would let me move through the next time. How about next time you don't lie directly to my face.

Absolutely worst experience writing an exam or testing that I have ever had. Rude staff, brutal policies. Feels more like your there for an interrogation or going to prison.
It would also be nice if there was some diversity within the staff.

They are a joke, it’s a round Business just there to take your money. Very unprofessional and no clear communication at all.

Did a ton of work for them creating test questions. They owe me over $1k. Never paid me. No responses to emails. Completely ghosted. Beware!

These ppl are the worst, lack common sense,
they insist you have a phone so that you can shut if off in front of them.
Instead of literally letting u keep the phone out of the room or not bringing one.
I am starting to understand what ppl mean by culture, I have never agreed or understood but now I understand

Worst proctoring site in the world.

Prometric violates the law with impunity. The company hides behind a useless customer call center in India. The testing site would not let a type 1 diabetic take a dedicated blood glucose monitor and alarm into the testing room. The individual had a blood sugar issue. They did not need 911 called, but it could have been much worse.

What the hell do you mean password doesn’t follow guidelines you bastards, or too many requests? How shitty are your servers

I've had to use this 'service' many times for exams for work certifications. There's always something wrong with the environment you're using but usually it's good enough that the initial person you talk to will allow you to fix it quickly. This last time was not the case, though. The first examiner decided some knick knacks I had next to me in a shelf had to go, so told me to fix it and reconnect. I did, and got connected with a lady who told me it had not been enough with clearing my bottom shelf, now she needed me to empty both shelves, including items that were far from an arm's reach, completely innocent items such as a few Lego cars, video game boxes... She would not budge, she was insisting I had to disconnect, clear the shelves, and come back. I didn't. It was a ridiculous ask, and I kept asking to get put through to my exam. This lasted 35 minutes. Eventually, she asked me if I could cover "the items" with a blanket and finally put me through to the exam. Completely and utterly ridiculous.

By the end, I was so frustrated I did poorly on my exam, failing it by just a couple of questions.

On 28 Feb 26, I attempted to take my ASQ Certified Quality Engineer (CQE) exam through Prometric remote proctoring, but the session was terminated before the exam even started. My setup was straightforward and has worked for multiple ASQ exams: a single 55-inch Samsung Ark monitor on a desk mount (about 66 lbs), an external USB camera, and a fully cleared room. I passed the system check, ID verification, and all required scans. After that, the proctors began demanding actions that are not listed in Prometric’s ProProctor User Guide (v7.4, Sep 2025), including laying the monitor flat on the desk, climbing onto the desk to place the camera on top of the monitor, using “another device,” and retrieving a mirror to prove my equipment. I repeatedly stated in the chat that these were not requirements in the guide and that I was cooperating, but the third proctor laughed, dismissed my concern, and told me to contact the sponsor instead. The interaction was unprofessional and demeaning, and it treated me like I was trying to cheat despite full compliance. This failure cost me my only testing window and created unnecessary stress. I am requesting a full review of the proctor chat and session logs, a no-cost reschedule or authorization to test in person, and a waiver or refund as appropriate, along with corrective action to ensure proctors follow published guidance and treat candidates with basic respect.

This company sucks, their systems are really bad and they have basically no customer service, what a terrible experience.

I had a terrible experience with the Prometric online exam process(Canada). My exam was scheduled at 11:30 PM, and I joined on time and completed the verification with the proctor. However, after finishing, a new proctor kept joining, and I was forced to repeat the entire verification process again and again.

This happened four times with different proctors. My internet connection was stable, but the system kept resetting my session without any explanation. By the fifth attempt, I was extremely stressed, mentally exhausted, and unable to continue.

This was completely unacceptable and caused me significant frustration and distress. Because of these repeated technical failures, I had to quit the exam and request a refund. I am no longer comfortable taking their online exam and will only consider an in-person exam in the future.

Very disappointing experience. I expected a professional and reliable system, especially for such an important certification exam.

The ONLY way to register for a written exam is by calling to speak to an agent, I tried dozens of times and they all said hello and hung up the phone before I could say a single word.

Been trying forever and STILL not able to talk to anyone. This is ridiculous!

My test was scheduled this morning, February 9. I was supposed to take my written cosmetology exam at 8 AM. But due to a facility closure and prometric issue. My facility had to randomly take an entire other full facilities test takers because of one of their issues. I wasn’t able to take my test until 10 AM. Not only was a staff extremely rude and not willing to let me study for an exam I was paying $200 for. But the actual test I took was AI generated. There’s lots of vocab words and different definitions for Hair that I could tell right away. It was an AI trying to understand. Even though passing five different practice tests for the same test and this being my second time after barely failing the first time. I wholeheartedly believe I failed again because of the way the test was written by the AI. The first time I took this test things were written out that made sense and made the procedures and questions difficult but still made sense. Unable to understand. This was absolutely not the case this time on so many different questions. It’s very disappointing to see where AI is taking us. do better.

Paid $80 for a readiness exam the day before my real exam. it was online proctored. My laptop passed the qualification test and then it stated it could not find me a proctor. I used the live chat support and they could not figure it out. there is NO WAY to contact them by phone which is insane. the time slot lapsed and so i never took the exam and I have no idea how to get a refund. customer service is terrible.

Just terrible especially the migroaggressions by some of the staff for being a POC . Need Basic awareness to check their biases ! Constantly !

Took a DSST exam on 10/16/25. After a dozen times requesting my exam be sent to my school they still don't have it done. It's been 3 months! This CS is the worst I ever dealt with! I would give zero stars if I could.

I have written 3 exams on 3 different occasions w them and all were a NIGHTMARE. The agents have the THICKEST accent they mumble into the mic and theres so much background noise from other “readiness agents” u can barely hear. The proctors cut the test MID way and mess with the computer and exam. The exam/test takers who are already stressed this is very disturbing, they force reconnection over and over to the point it kicks u out the test and then tell u to contact test sponsor because how can accountability be expected from a company so gross and greedy. Pure scam.