Prometric Reviews 477

Everything should be simple, but it's not with Prometric. I applied for the Florida CNA test and couldn't pay. I called Prometric and they couldn't even find my application. It takes 2 days for them to view an application made on their own website. They don't have enough information from applicants and make everything a nightmare in 2025.

Would honestly give them 0 stars if I could. Never had the misfortune of dealing with a worse company.

The ProProctor service isn’t fit for purpose, yet somehow they have a monopoly on online testing?!

Multiple tech issues, (after the proctor software did all its checks) multiple laptops. Confident not an issue my side.

Allowed me to book a test 11:15 GMT (2nd attempt after tech issues 2 days earlier). Spent 40mins waiting for a proctor, when I finally managed to get through to someone on the online chat (6 attempts as it says busy after answering a load of questions and then Cuts you off, no queue, just good bye.) I was told they didn’t start until 7am EST so had to wait until 12 GMT!!

After finally getting a proctor, who had issues with his audio, I had to restart the programme again, 20mins further, got to exam launch point, failed! Again.

Only help from them was “ring your sponsor”!!

Utterly useless and rubbish company, appalling customer service. Exams can be stressful enough and this company just don’t care, yet there is no other alternative.

If you do have the option to use someone else, 100% do it! You’ll regret choosing these guys.

How they get away with it I don’t know. The sponsors aren’t faultless either, they both blame each other, and as the candidate you’re stuck in the middle.

I had a frustrating and disappointing experience with this company due to poor communication and lack of accountability.

Incorrect Exam Scheduling: They scheduled me for the wrong exam, which caused unnecessary delays.

Lack of Transparency: I was required to pay before being allowed to see available exam dates. When none of the dates worked with my schedule, they told me I'll have to request a refund.

Unresponsive Customer Service: Despite multiple attempts via phone and email, they have ignored my refund requests.

A simple fix would be allowing customers to check available exam dates BEFORE requiring payment. I strongly urge others to be cautious when dealing with this company, and I hope they address these issues to improve their service.

Worst exam experience of my life. I was fully prepared for my exam and done all the checks prior to starting the real exam. Screen was frozen due to server issues on their side which meant I could not take my exam. I called many times to reschedule, every time I was told the manager is looking into it and they would call me back. I never received a call back from anyone at Prometric to this day. They will ignore your emails. I would 1000000% avoid.

I I had my exam scheduled for 6:15 yesterday and it was the worst experience I ever had !! The screen was frozen and the chat !! I couldn’t even start the exam !! Now I have to wait for a week to see if it was my fault or theirs !! It just seems like a scam to take money !! Not to mention that the proctor is in another country . I don’t feel safe with my information in the hands of foreigners!

Absolutely terrible service. I had a question about if a temporary ID would work and it took them over 4 weeks (well past my test date) to tell me that I’ll have to ask the test proctor. Their “customer support” is just a game of being transferred to other people that “should be able to help” If possible I would avoid them to save yourself a headache.

This is the worst experience. They send you to India, then they disconnect after making you do so much stupid stuff. Now I am missing my test. Over an hour later and still can’t get through to take my test.

Avoid like the plague. I tried 4 times to take an exam today. I'm an adult executive with a graduate degree in IT. They forced me to unplug my analog paper shredder and remove it from my office. Their software, which is utter fecal material, crashed so many times that I went all the way through showing someone the inside of my ear holes and turning out my pockets like a 1930's hobo, and then the software crashed. When I finally logged back in they wanted me to go through the entire process again. I never write reviews on anything, because we all know companies do not care. Please, please avoid prometric online testing. The only way we can force them to do better is to hurt their wallet. I'd rather drive somewhere and pencil in a scantron than ever do this again. Keep in mind I have 22 IT certs, so I've been through online remote proctoring since it was new. This is 10/10 bad. They must simply have no competition for it to be this bad. Their tech support was equally useless and pointed me to outdated articles depicting a UI for a website they don't even present to users anymore. Go on Reddit and read horror stories about how bad prometric is. AVOID.

I don't know why the Prometirc can MONOPOLY so many important license exams in the USA. Why people don't have right to make them improvement. They charged expensive fee, on the contrast the service is so poor. The computere and internet was lag and slowly.
There is not any test center in Portland Oregon for the IRS EA test. People have to drive over three hours to nearest center.

Horrible experience the entire way through. One of their proctors disconnected, one told me to start over because my room had 5 corners instead of 4 and wasn't able to start my examination until 45 minutes past when it was scheduled to after I had began the pre-test check 30 minutes before. Please if do not use this company for online proctored exams.

My experience at the Prometric testing center located at 1951 W Camelback Phoenix, AZ in the Camel West Plaza was a pleasant one. The staff demonstrated professionalism & was courteous throughout my testing process.

My experience with Prometric was beyond frustrating and utterly heartbreaking. Their software is an absolute disaster, especially on a Mac. The connection failed three times, forcing me to restart repeatedly. After finally getting through, I had to endure invasive and creepy security checks, including showing behind my ears and performing unnecessary steps that made the process feel excessive and uncomfortable.

Even after all of that, the problems didn’t stop. We are almost about to start, my microphone stopped working—through no fault of my own—and the agent asked me to leave and rejoin the session. But here’s the kicker: when I switched to a second MacBook, I encountered the exact same problem. Entering my exam number caused the system to randomly disconnect again, proving that their software is fundamentally broken.

I had been preparing for this exam for 6 months, and Prometric ruined it for me. By the time I spent over an hour troubleshooting their unreliable system, I was completely drained, mentally and physically. I couldn’t take it anymore and gave up.

This company is a complete joke. Their buggy software and inefficient processes are unacceptable, especially when the stakes are so high for test-takers. I strongly urge others to avoid using their services at all costs.

I was writing my test which I spent hours studying for and started at 1:00am in my time zone. I answered over 100 of the 140 questions and had been working on it for over an hour when suddenly, I got the error message that my proctor had disconnected… so then I am waiting sometime after 2am for it to reconnect me… that never happens. So… I don’t get to finish the exam and to get the certification which I paid for. They claim nothing wrong on their end and steal my money. That is criminal.

worst test experience of my life. constantly have server issues, app is absolutely horrible to reconnect

Worst experience taking an exam EVER. Took me about 45 minutes just to complete the initial check in. After the halfway break period in my exam, my proctor disabled my chat and video, which left me unable to complete the re check in requirements. A service technician advised me to shut down the program and reopen it, which simply caused my computer to malfunction. I could not reopen Prometric or any software installed on my computer. I eventually fixed the issue by restarting my computer, but I had to go through the initial check in process AGAIN. I tried to discuss my issues with multiple readiness agents, who merely ignored my concerns. The only redeemable thing about my experience is that I was able to complete my exam, EXCEPT THE ENTIRE PROCESS TOOK 5 HOURS for an exam that was expected to take approximately 2 hours and 30 minutes to complete. Also throughout the exam, you are frequently reassigned a new proctor and they do not address anything you write in the chat in a timely manner. The customer service I experienced through Prometric left me feeling stressed, anxious, and unable to perform to the best of my abilities on my exam. In conclusion, I would recommend an alternative to Prometric if that option is available for your exam.

This company will screw you over completely affecting your entire education without batting an eye. They are disgusting and have zero care for their customer service. They do not respond to any emails what so ever, I've only ever received an automatic email that had no info. All I needed was my SIMPLE test score from them for an extremely important public speaking DSST to finish my degree. They've killed months and months and went dark. Disgusting and Shady Company

Prometric Testing Center - 180 Bloor Street, Toronto, 8th Floor

Date of Experience: November 6, 2024
Exam Type: PEBC Pharmacy MCQ Exam

Highlights of a Terrible Experience

Location Setup: The testing center is located on the 8th floor of 180 Bloor Street, but the waiting area feels more like a congested, suffocating alley. No seating or comfortable space for exam-takers who are forced to stand and wait in a cramped corridor.

Locked Washrooms: Washrooms here are locked with a code, adding an extra barrier for stressed exam-takers. Basic facilities like this should be easily accessible, especially given the long waiting times.

Unprofessional, Rude Staff: The staff here lack any hint of customer service skills. They come across as rude and uninterested in helping, making the experience even more stressful.

Terrible Time Management: Exams are running drastically behind schedule. A 12:30 pm exam didn't start until after 1:20 pm, with no clear communication or updates. People scheduled for later times had no idea when they’d get in.

Total Disregard for Exam-Takers: The entire experience feels disrespectful, as though the test-takers’ time and comfort are not considered at all.

Couldn’t imagine a worse experience with a proctoring service. Comical tech support. Zero accountability. But I guess have 14 year olds in a third world country running a sh*t business out of a call center is preferable than paying the money it would cost to operate a reliable and credible business.

Created this account just so I can write this review. I did a remote test and it was the worst exam experience of my life... After 20 minutes of showing EVERYTHING in my office and person, they said the test was going to be lauched and the program frooze. I just stood there, for a long long time, chat did not work, I waved, I called, I tried to exit the exam, NOTHING WORKED. Tried to enter again and the code did not work anymore... Went to their chat online and I was told they could not do anything and that I would need to talk to the external company that scheduled the exam to change my credencials or provide another code... Even though it was their fault their program is beta quality... Not an apology, not an email explaining what the hell happened, NOTHING! They could, I dunno, keep your phone number and if something like this happens, call you or show any sign of respect and empathy with your situation.

Unfortunately the website doesn t let me give a 0. Absolute scam of a company. To think some well known certifications use them as test centres providers is beyond me. They barely have any test centres, they keep the number of test centres to a minimum, probably to cut costs.
I thought PEARSON was bad but this is a whole new level. Boycott anything that uses Prometric as a test provider, please.