Propcert Reviews 1.418

very helpful, very quick response to my request

Jordan was very quick and helpful sorting out the issue I had with an appointment that was scheduled today.

I spoke to a lady called Daisy White regaring an order for an EPC. I was chasing up due to receiving emails about being contacted to book in for the visit, which I had not received further contact about at the time.

She was very fast acting, found that the tech had not managed to make contact with myself yet, I explained I needed to get this booked in ASAP due to money issues and needing a refund from my landlady.

She said she will get in touch with the tech who will be dealing with my EPC and get him to call me ASAP once he is free.

I received an email from her again stating that she has let him know, apologised for it being a bit late (completely understandable as its not been a huge amount of time) and told me that Phil will call me later this afternoon to book in the appointment.

Great service from the customer service so far, hopfully the full service will follow suite which I have no doubt it will.

Normally I wouldn't be pushing on this and chasing it up as fast as I have done, but due to personal circumstances I felt It would be worth calling up to check in regarding this, which so far it was.

daisy was quick and efficent in responding with the cer once the survey was completed

There were some issues with regard to allocating an assessor for the job but once this was clear, the assessment was smooth and efficient. Unfortunately, the certificate when issued stated that we had a thatched roof which is not the case so it took some follow up to get this changed. However, Daisy was very helpful with regard to this and kept me well informed, a fact which makes all the difference.

Great customer service. Issue quickly and efficiently resolved by Jordan U

I regularly order EPC's and follow up EPC's with this company - every time they are quick and efficient. The nominated EPC assessors contact this office should they have any queries - the whole system works seamlessly - GREAT

Daisy listen to my problem and sorted it out
She was so helpful and polite and is a credit to your company
Thank you so much Daisy

My phone call was attended by M/S Daisy Holmes who promptly actioned my request to alter my appointment.

Hi Daisy was very helpful in rearranging my EPC appointment to accommodate my tenant needs. Really happy as it helps me out as well. Many thanks

I had a great experience arranging my EPC through Propcert. There were some initial challenges getting the supplier and assessor aligned, but Gabriella was incredibly helpful throughout the process. She was proactive in chasing things up and managed to organise the assessor promptly, which I really appreciated.

Thanks to her efforts, everything was resolved smoothly in the end. A big thank you to Gabriella for her excellent support—I wouldn’t hesitate to recommend the service.

I spoke to Daisy White
This was because the EPC and Floor Plan Certificates were not on your website
This followed E-Mail from you @ 6:51 saying the corticates had been uploaded
Daisy White was very helpful and advise she will send an E-Mail and attach the 2 certificates
Within a few minutes the E-Mail arrived
Very grateful for Daisy White for her assistance

Daisy white was really helpful regarding my gsc amazing service would highly recommend

Today Daisy at Propcert send me all the certificates I needed promptly.

Thank you Daisy.

Handled very well, quick turn around. very happy with the service and the cost.

Assessed on the 9th, it is now 20th with no certificate. An email has gone unanswered and am waiting forever on the phone.

The communication has been great. We have got the service done as per agreement and I am totally satisfied with the timescale and quality.

Very quick and easy to book the tests.
Customer support has been super efficient with getting certificates sent over. Daisy White was very knowledgeable and amazingly helpful and proactive in helping with the process.

Daisy was a great help today organising my appointment being kind and considerate fabulous.

Daisy White was most helpful and gave a prompt and comprehensive service.