Prospect Estate Agency Reviews 

We have been renting through prospect for the last 21 months and we’re very happy with the customer service provided through our property manager Nikki Gardner.

A very professional and helpful service by Prospect. Nikki Gardner is especially good and always happy to help.

Prospect has been our letting agent for 23 years I think that alone, speaks volumes.
The lovely Nikki Gardener is currently overseeing the management of our property Thank You Nikki for all you do.

As a landlord, managing a property remotely can be stressful. Thankfully with Nikki Gardner as the property manager I don't have to worry so much. Nikki does a great job in keeping the wheels oiled and ensuring everything runs smoothly both from the landlord and the tenant viewpoint. Whenever there is a problem, Nikki gets the issue resolved quickly and efficiently. Thanks Nikki for all your help. Great job !

We have been renting since 2023 and have to say Nikki Gardener has been absolutely amazing and is always consistent and helpful every time we need something looking at or having to do with information that is needed very quickly. She has been very accommodating in helping with a recent matter to do with an overpaid instalment which we settled very quickly. Thank you Nikki. Your a ⭐

Been dealing with Nikki Gardner at Prospects for a number of years now with regards to our rented property in Berkshire. She is extremely professional and we are very happy with the service we have received over the years.

The professional and friendly service we received from Nikki, made the whole letting experience trouble free and effortless.

Very good company

1- I had some viewings with them and found a place for 150K. I offered 140K and they didn't put it forward. Now the place is for 140K on the market.
2- They confirmed twice by email and their brochure that the service charge was zero. After the offer, it turned out that there was a service charge for aroud £600.
3- They have a mortgage broker, even though you agree to have a call with them, they don't bother to call you. I tried calling them at least 10 times, but they didn't even answer the call.

Okay, the viewing side was good, but then everything became so unprofessional.

And now I cancelled my offer and they are saying that they won't show me any more properties.

If you need to validate my review, please contact back and happy to provide any evidence.

Honestly, if you’re a landlord and you want to manage your own property, your own tenants and your estate agents, then go ahead with prospect. They are the BIGGEST most appalling bunch of clowns out there. Out of a 12 month letting I had 5 months of full rent - the rest were random fees and deductions that they casually forget about and add on, not to mention £600 for carpet cleaning 2 brand new carpets that didn’t need cleaning! No communication, no skill, knowledge or even common sense. Maidenhead branch - horrendous and even the area manager getting involved achieved nothing - would have been better managing the whole thing myself! Utter chaotic clueless clowns. I know that being an estate agent is a career chosen when you’ve no real skill to apply to another career but they take stupid to new heights!

I had an amazing an experience ,Kallee Ferguson was extremely helpful, and she never hesitated to go the extra mile to get all the information needed and provide me with all the steps that I needed to follow !
Thank you again Kallee ,I really appreciate all your help !

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh

Ashleigh Ackermann 5 Star rating, very easy to talk to and very helpful every time. One of the best I have the pleasure of dealing with.

Ashleigh Ackermann was our agent. She was responsive, friendly and professional.

I have been working with Emily from the Maidenhead branch for over a year now who manages my property. She is phenomenal in getting issues solved and even saved me £7,000 on a repair that was not needed from her own investigation! Could not have had a better experience with a property manager whilst I have been living abroad.

I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.

Very professional and helpful service from Charlotte Morgan 10 out of 5

When it comes to filling out forms especially uploading
Items Find it almost impossible
The only reason I was able to move is because of the help and
Extreme patience from Charlotte Morgan. I had to make
So many calls to her with questions and problems that she then talked me through
Most people wouldn't have kept answering the phone 🙄
Thanks again Charlotte for everything 🙏