Had a flat tyre very early in the morning and after the RAC patched up the wheel had to find a place to change. Went to about 3 places that unfortunately could not help, all fully booked. Came acros... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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Lees wat reviewers zeggen
Despite a minor hiccup with wheel alignment, following the fitting of two front tyres, it turned out to be the usual exemplary service I’ve become accustomed to for many years! You really get the meas... Toon meer
Bedrijf heeft geantwoord
This was a good example of how to look after a customer. Swapped an appointment time with no fuss. Dealt with a technical problem and gave good advice, and then stayed on right to the end of the da... Toon meer
Bedrijf heeft geantwoord
Excellent Service even though I arrived 30 minutes late for my appointment, I received a very warm welcome from the team. The gentleman on reception was friendly, professional, and accommodating. Davi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Cambridge
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 01223 411441
4,5
Uitstekend
1K reviews
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A* customer service
Down to earth, friendly, and knowledgeable staff. Very accommodating for a mot retest and were helpful with advice for the small job I did myself. Nice to find a garage that is trustworthy and not trying to squeeze every penny out of you.
7 september 2026
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I booked a service and mot only to be…
I booked a service and mot only to be told on arrival that my 8.30 is now booked for a 9.30 when I arrived back at 12 noon I was told I was lucky as the ramp had stopped working there is no severing today
28 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Dear Sally Chavez,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I used Protyre-Cambridge for an MOT
I used Protyre-Cambridge for an MOT. Really helpful and polite. It pleases me that I recognise some of the people from previous visits so they are managing to retain staff. After failing the MOT I managed to get the faults fixed at my local garage on the same day and got back to Protyre where they then passed the vehicle. There was no extra charge for the retest (but it was just simple things).
Note that this is just a review of the Cambridge branch, not the whole Protyre franchise, e.g. I have been to another Protyre centre and would not use them again because even though they might be a reasonable price I don't trust their MOT testing.
27 april 2026
This branch is a SHAMBLES
This branch is a SHAMBLES. Please stay away. I had a service on the 17th of August, when I was advised that a front spring had broken and that it would be better to delay the MOT until it was fixed, as that would cause a failure. The earliest they could fit it in (what is quite a simple job) was the 28th of August. I arrived today only to be turned away and told that they couldn’t do it, as they didn’t have the staff, and that there was no chance of rebooking it before my MOT expired next week. A phone call to advise me of this might have been nice before I arrived at the store?
28 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Dear Daniel Mantell Roberts,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
problem averted
booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my car does not have a spare tyre.
I managed to get a replacement tyre of the same make fitted in under 1 hour , good service at a reasonable cost.
26 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Hello,
We're glad to hear we could assist you quickly with your slow puncture, especially given your journey from Southampton to Nottingham. We understand how inconvenient it can be to discover a flat tyre without a spare. It's great to know our team was able to fit a replacement efficiently and at a reasonable cost. We appreciate you sharing your positive experience with us.
Best regards,
Eddie
Customer Care - Protyre
I have used Protyre on multiple…
I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a number of minutes directly in front of him before he even acknowledged me being there. Definitely not as good as usual.
21 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Dear Peter England,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
No report received for my bronze service
Generally happy with the service received here.
But this time I believe due to staff shortages I feel like the service I received was subpar.
I ordered a bronze service, I just have to trust they did the job as I received no printout of the checks completed.
Nor received a receipt or job report on my email.
Even when asked about it, the staff told me that bronze service is pretty much oil + filter change only, and nothing else needed reporting.
But I paid for bronze service and I want to know for example the status of my tyres, if there's any upcoming recommended job or similar.
I received those reports in the past, for some reason not this time. Disappointed.
17 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Dear Seb,
Thank you for bringing this to our attention. We're sorry to hear that your most recent experience had not been as positive as previous ones.
We have emailed out your invoice and vehicle inspection sheet for you and it should be received shortly. If there are any issues or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Kind regards,
Eddie
Customer Care - Protyre
Booked for 8:30 MOT it appears that the…
Booked for 8:30 MOT it appears that the guy was not given computer login details.
Also appears short staffed as it took until 10:15 for the MOT to be completed
21 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Dear Dave,
Thank you for taking the time to share your feedback in regard to your recent visit to our Cambridge branch.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Efficient when started but slight delay
19 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Dear Rai,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Antwoord van Protyre Autocare - Cambridge
Hello Catherine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, honest and provide a great service!
I’ve been bringing my car here for years. The guys are helpful and friendly and pricing is reasonable.
7 augustus 2026
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Protyre service center in Cambridge very good
The Protyre service center in Cambridge is simply incredible—truly excellent!
I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4.
They always treat customers with care and honesty, delivering high-quality work and offering sound advice on the best way to resolve any issues.
They frequently offer great discounts on various services; for instance, I got a 50% discount on a front-wheel alignment this past Monday simply by booking online in advance.
Huge thanks to the team at the service centre—all the best for your continued business success and wishing you many satisfied customers.
27 juli 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Cambridge
Hello Oleg,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Damaged my car
Damaged my car. Garage was rude. Head office hasn’t called me 6 days later.
Stay away
23 juli 2026
Antwoord van Protyre Autocare - Cambridge
Dear Scott Collier,
Thank you for taking the time to share your feedback.
Please accept our apologies for the delay in responding to your complaint.
We can confirm that your complaint was raised on 24 July following your call to our department.
Our records show that the matter is currently under review by management, who will be in contact with you as soon as possible.
Kind regards,
Kayliegh
Customer Care - Protyre
Tesla Model 3 front wheel alignment
Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great service. Will be using again!
29 juli 2026
Antwoord van Protyre Autocare - Cambridge
Hello Dan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Jaguar F Pace service
Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor problem with the service due indicator not being reset but this was because the jaguar has two different service indicators. Car was returned and the service indicator reset. All in all excellent service.
29 juni 2026
How refreshing to find a company that…
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so the gave us a full refund. Will definitely recommend to family and friends.
24 juli 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Cambridge
Hello Louisa,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the honesty and service you received from the team.
Best regards,
Eddie
Customer Care - Protyre
Re-balanced six wheels for me with care…
Re-balanced six wheels for me with care and a minimum of fuss. If you expect your car to be treated professionally and with respect you should always seek out Protyre
22 juli 2026
Antwoord van Protyre Autocare - Cambridge
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
As always I experienced very…
As always I experienced very professional, constructive advice and assistance. I appreciate this very much. My ageing SLK got through the MoT with just a tweak!
Barbara Stephens
20 juli 2026
Antwoord van Protyre Autocare - Cambridge
Hello Barbara,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A 10-year Customer at Protyre Cambridge
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my cars and I'm VERY particular about how they're handled. Ryan accommodates every request without fuss: he keeps the interiors clean, makes sure the fitters follow my preferences on wheel weight colour, centre cap alignment, and locking wheel bolt placement. I know I'm a diva, but Ryan has never once made me feel like a burden for asking. Manager aside, all the technicians are really friendly and competent and have always taken immense care of my vehicles. Regarding pricing, Protyre Cambridge has always been as competitive (or better) than the best prices I can find online. I genuinely can't fault the place and highly recommend this branch if you need tyres, MOT, or basic car servicing done.
10 juli 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Cambridge
Hello Craig,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Cambridge
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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