Free suspension check reported no faults, despite earlier "assessment" from main dealer that worn bushes needed replacing (not the first time they haVe flagged supposedly faulty items that were perfec... Toon meer
Locatie
Wijzig locatieBath Road Industrial Estate, Chippenham, SN14 0AB Chippenham, Wiltshire, GB
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Lees wat reviewers zeggen
Staff were fantastic. They checked my tyre comprehensively for a slow puncture and eventually found the valve to be faulty. Top team and will definately be back.
Fast on-time tyre replacement at a competitive price. A couple niggles: - as a walk-in customer, none of the offers were available, so I had to book on-line for a later time-slot. - I could only p... Toon meer
I have used the Chippenham branch for over 10 years. These guys work really hard. I’ve always had excellent advice and service. As a lone female I never feel patronised or ripped off. Pricing is great... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Chippenham
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Bath Road Industrial Estate, Chippenham, SN14 0AB, Chippenham, Wiltshire, Verenigd Koninkrijk
- 01249 652170
4,6
Uitstekend
2K reviews
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Antwoord van Protyre Autocare - Chippenham
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Chippenham
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent friendly service and easy to…
Excellent friendly service and easy to understand what is needed
24 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Mr Dispain,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Feedback
No phone call to say car
ready, although they said they would and took phone number.
No explanation about advisories after MOT.
But good system for booking MOT and service.
15 juni 2026
Antwoord van Protyre Autocare - Chippenham
Dear Finchy,
Thank you for providing us with your feedback regarding the communication.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Antwoord van Protyre Autocare - Chippenham
Hello Lauraine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very fast and efficient service
Very fast and efficient service. Did my MOT immediately and on time (in fact I arrived early and they did it straight away) with no holdups. The car failed it's MOT on bushes and needed new tyres. Despite it being 5pm by then, these were ordered and fitted by lunchtime next day. Very impressed with the service, will definitely use again.
17 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always very friendly and helpful and…
Always very friendly and helpful and everything is explained beforehand.
17 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Robert,
We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Usually great, but not this time
Booked for 1pm - arrived to be told 4pm, only earlier appointment was 3pm.
Asked if I could pay over the phone before coming in, told no. Then found I could book online and pay, and there was an earlier timeslot available!
Seems therefore that whomever I dealt with was as sharp as their tyres!
17 juni 2026
Antwoord van Protyre Autocare - Chippenham
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very good MOT experience
Everything happened on time and the mechanic was very helpful. The online booking and payment was very user friendly.
17 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Sean,
We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant staff helpful and friendly…
Brilliant staff helpful and friendly explanation good will return and already recommend thank you
17 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Cheryl,
We would like to thank you for sharing your feedback regarding the service you received at our Chippenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great experience and service explained why what work needed to be done and did on the same day. Would recommend to anyone
15 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Charl,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
On time working and good communication…
On time working and good communication at all times.
8 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Mr Meynell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Polite and helpful.service very good…
Polite and helpful.service very good .highly recommend.
8 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Mr Williams,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Help me out of some issues with my car
Help me out of some issues with my car. Thank you 😊 great service!
2 juni 2026
Antwoord van Protyre Autocare - Chippenham
Hello Stacey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chippenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre supply and fitting was splendid…
Tyre supply and fitting was splendid but the aircon service was cancelled.No alternative booking was provided.
8 juni 2026
Poor Service and No Accountability
Poor Service and No Accountability
I booked an air conditioning regas with Protyre.
During the appointment, I was informed that an error had occurred during the regas process and that the machine had reported a failure on the low-pressure side of the system. I was also told that all of the refrigerant needed to be removed.
I arranged for the vehicle to be inspected elsewhere. I initially received advice that there appeared to be a blockage on the low-pressure side, which was believed to be linked to the failed regas attempt.
When I contacted the Protyre branch to explain the situation and requested that the issue be rectified, I was told that I would need to pay for a further diagnostic assessment. Given that the air conditioning was working before the regas attempt and the fault only appeared during and after the work carried out by Protyre, I found this response unacceptable.
To obtain an independent opinion, I subsequently took the vehicle to an air conditioning specialist for a full diagnostic assessment. Their testing found no fault with the air conditioning system itself. They also advised that they had seen other customers experiencing similar issues following visits to Protyre.
My main concern is not simply that a problem occurred, but that there appeared to be no willingness to investigate or resolve the issue without asking me to incur additional costs. Based on this experience, I cannot recommend Protyre for air conditioning servicing.
2 mei 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Chippenham
Dear customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Quick service I didn't have to wait
Quick service I didn't have to wait, the time booked was spot on... disappointed by the final checks before handing the keys back, my own purchased dust cap was missing with no dust cap in place. Should have a sign off before handing back, but overall a good service
5 juni 2026
Antwoord van Protyre Autocare - Chippenham
Dear Mr Paul Mills ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Chippenham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
MOT done
MOT done. Good price.Booked on line. Tested on time. Waited while it was done. Job done
3 juni 2026
I just find the guys a pleasure to deal…
I just find the guys a pleasure to deal with, very professional, always very accommodating and the prices are awesome.
25 mei 2026
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