All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy to purchase tyres and book appointment. Friendly welcome, quick and efficient service. Clean and light waiting area. A job well done! Will use again.
Bedrijf heeft geantwoord
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... Toon meer
Bedrijf heeft geantwoord
Credit where it's due. On two previous occasions they told me that I didn't quite need my front tyres changed yet. This was after I had been told I needed them changed by by a multinational company, a... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Dumfries
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, Verenigd Koninkrijk
- 01387 254433
4,8
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Email accounts mixed up!
I received an email invoice that was not in my name and I have not been in Protyre for over a year.
The car listed on the invoice is not owned by me…
I emailed the shop to this effect and have had no reply as of yet….
23 februari 2026
Antwoord van Protyre Autocare - Dumfries
Dear Customer,
We are sorry to hear that you have received an invoice that is not in your name, especially as you have not visited Protyre for over a year and do not own the vehicle listed. We completely understand your concern.
We would really appreciate the opportunity to follow this up with you,; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk with your vehicle registration and contact number, a member of the team will then be in touch.
We apologise for any inconvenience this may have caused.
Kind regards,
Kayleigh
Customer Care – Protyre
All booked online
All booked online. Great price. Prompt service. Work quickly and professionally completed.
Well recommended
18 februari 2026
Great service
I had 4 tyres changed which were carried out very efficiently. Kevin on reception was extremely friendly.
10 februari 2026
Service was exellent guys helped me out…
Service was exellent guys helped me out lots
18 februari 2026
Friendly and helpful
6 februari 2026
The guy,s at protyre Dumfries
The guy,s at protyre Dumfries , have always been good ,with myself & family, sadly they dont stock the tyres, i use therefore i buy online,but always get the guys to fit and balance for me as they look after my wheels,
9 februari 2026
Go elsewhere
Booked in to have two tyres fitted on website and paid up front when I arrived was told tyres not in stock... Guy on desk said he would call me the next day if they were in
Next day came no phone call, called shop myself and spoke to same guy who admitted he had not called me and appeared unconcerned.
Did eventually get tyres fitted but unimpressed with customer service, will go elsewhere next time.
3 februari 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Dumfries
Dear Amanda,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Great service from Kevin
After leaving the pro tyre branch in Workington with a fault that wasn’t fixed, I attended my local branch in Dumfries where I was served by Kevin. Kevin was extremely helpful from the word go and even though he hadn’t initially dealt with the problem, he stepped up and successfully resolved the fault preventing me from taking another round trip. Kevin is an asset to your team, please make sure he gets the recognition, thank you
3 februari 2026
Review zonder uitnodiging
Was given immediate attention and both…
Was given immediate attention and both issues were resolved
28 januari 2026
Antwoord van Protyre Autocare - Dumfries
Dear Mrs J. Mason,
We're very happy to hear that you received immediate attention and that both issues were resolved to your satisfaction at our Dumfries branch.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Friendly and professional people quick…
Friendly and professional people quick and efficient service and good pricing.
2 februari 2026
Antwoord van Protyre Autocare - Dumfries
Dear A Meredith,
We appreciate you taking the time to leave us this 5-star review!
We're happy to hear that you were satisfied with our friendly, professional, quick, and efficient service at our Dumfries branch.
Thank you for your feedback,
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Excellent Service
I arrived to request that 2 front tyres be replaced. I was told it would take 30 minutes. The tyres were checked and changed in 30 minutes. What more can you expect?.
I have been motoring for over 70 years and for many of them have relied on Dentons for excellent service
27 januari 2026
Antwoord van Protyre Autocare - Dumfries
Dear Mr Powell,
We're glad you enjoyed your experience with our team at our Dumfries branch.
It's fantastic to know that we met your expectations with our prompt and efficient service.
We appreciate your many years of loyalty and thank you for your positive feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Oversell
Needed a front tyre and tracking. The tyre fitter advised I needed 2 front tyres although one of the tyres was only 3wks old and had 60miles on it. After pointing this out a second fitter/manager agreed only one tyre was needed and offered a discount on the tyre and tracking. Upon payment by cash-no receipt given-the manager said he didn't want to see my face in there again. I appreciated the discount as means of admission of trying to oversell but the parting comment was quite rude and uncalled for.
26 januari 2026
Antwoord van Protyre Autocare - Dumfries
Dear Ali Gill,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Dumfries branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good service
I got the tyres I needed in a timely manner and the price that was agreed Many thanks
19 januari 2026
General chit chat at the desk whilst…
General chit chat at the desk whilst eating for my tyres xx
14 januari 2026
Booking was on time and the lads were…
Booking was on time and the lads were quick and efficient.
Well done
14 januari 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.