Protyre Autocare - Exeter-Sowton Reviews 

761
TrustScore 4.5 uit 5

4,7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours Absolutely brilliant staff, nobody is miserable, As pensioners we just want a hassle/st... Toon meer

Beoordeeld met 5 van de 5 sterren

My car was booked in and dealt with at the allocated time. There was some additional work which I had discussed with the manager as a possible issue. That was explained very professionally.

Beoordeeld met 5 van de 5 sterren

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignm... Toon meer

Beoordeeld met 3 van de 5 sterren

Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four t... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bandenwinkel
  2. Autoremmenwinkel
  3. Auto-accuverkoper
  4. Autokeuringsstation
  5. Autoservice
  6. Wielrichtservice

Geschreven door het bedrijf

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contactgegevens

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Verenigd Koninkrijk

  • 01392360022

4,7

Uitstekend

TrustScore 4.5 uit 5

761 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(761)

32.674 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

1.5 hrs to fit two tyres

Only thing that let them down slightly was how long it took from the moment my car was driven into the garage( this was also a booked appointment) by a chap to which I assume meant he was starting to fit my two front tyres . That all , two front tyres , it took roughly best part of 1.5hrs !! Luckily I wasn’t in a rush , all staff were very professional and welcoming .

23 januari 2026
Beoordeeld met 5 van de 5 sterren

Hassle free fix

My first ever pothole puncture in over 40 years of driving!
Protyre are near my workplace and were professional from the start, giving me a good price for one tyre & getting over a problem with my locking wheel nut key.
All sorted smoothly, a great service.

21 januari 2026
Beoordeeld met 3 van de 5 sterren

Refused my NHS discount code even…

Refused my NHS discount code even though it is accepted normally

19 september 2025
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Protyre

Protyre, Sowton, are nice and easy to deal with.
Staff are friendly and professional.

19 januari 2026
Beoordeeld met 4 van de 5 sterren

good service

good service. A bit of a wait beyond the booked time, but not too bad.
willing to hold a previous price from a purchase six months ago which was a plus.

19 januari 2026
Beoordeeld met 1 van de 5 sterren

Unhappy

Had four new tyres fitted to my car which was great initially. Went to go out in it a couple days later to find both front tyres are flat. Tried pumping them up & could hear the air leaking out. They hadn't been sealed properly. Had to take both wheels off the car to get them back to protyre the following day. Dropped them off in the morning & was told to pick them up at lunch time. Upon arrival, the wheels had not moved & was told there's nothing wrong with them. The central manager came out with some solution & squirted it on the tyres to find they were both leaking on the inside bead. Customer service was shocking, no apology, then had to wait another 1 & half hours before they were done. I will not be using this garage again.

12 januari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Donna,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 3 van de 5 sterren

Arrange appointment & arrived early

Arrange appointment & arrived early, my preference, so then had to wait 35 minutes beyond my scheduled time before car was seen to. Have to say once it was underway the service was good and efficient. Other customers clearly suffered the same unforeseen consequences.

14 januari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Dear Peter Stewart,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Fantastic staff

I booked my car in for an oil change; they found during the oil change that the sump cap was broken and stuck. They advised me to order a new pan and showed me which one to order. During Christmas they looked after the car and when the pan arrived they fitted it and then completed the oil service; they charged me nothing extra for all this. Brilliant staff, great location - Protyre Sowton is now my go to place for car maintenance.

6 januari 2026
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent service

12 januari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Hello Mr Perris,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Beoordeeld met 5 van de 5 sterren

Easy to book in

Easy to book in , quickly fitted. Friendly staff

9 januari 2026
Logo Protyre Autocare - Exeter-Sowton

Antwoord van Protyre Autocare - Exeter-Sowton

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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