The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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Lees wat reviewers zeggen
Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... Toon meer
Bedrijf heeft geantwoord
Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... Toon meer
Bedrijf heeft geantwoord
I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Great Dunmow
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, Verenigd Koninkrijk
- 01371 873717
4,6
Uitstekend
1K reviews
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Friendly and efficient staff
17 september 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Found your staff arrogant and not a bit…
Found your staff arrogant and not a bit helpful
15 september 2025
Antwoord van Protyre Autocare - Great Dunmow
Dear Graham Haslam,
Thank you for notifying us of your concerns.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Brilliant service
Brilliant service. Great communication. We had an issue after our service with our car, followed this up and they resolved the issue immediately. Top service and great customer service. Will most definitely be booking in for a service again
10 september 2025
Review zonder uitnodiging
Had a quote for discs and pads and was…
Had a quote for discs and pads and was happy with the price £100 less than quest of braintree. Over the years I've used tyremart for tyres, and servicing back in the day and been happy with the price and workmanship. No 5 star as did not try the coffee.
8 september 2025
New set of tyres for a special car.
Efficient service to fit new set of PIrelli tyres to my Alfa Spider. Week on follow up to re-check alignment, wheel nut security and steering wheel straight on ; all handled very efficiently.
3 september 2025
Antwoord van Protyre Autocare - Great Dunmow
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Great Dunmow
Dear Marion,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very helpful changing wheels and tyres
27 augustus 2025
Superb customer service
Superb customer service, good honest advice given to me by Henry. My car was booked in for new tyres very easily online and my appointment was executed speedily and thorough. The charges were very reasonable and I will now be using this branch to service my vehicle in the future too. One very happy customer.
20 augustus 2025
Antwoord van Protyre Autocare - Great Dunmow
Hello Lind,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Most amazing helpful and friendly staff in a time of crisis.
I was booked in to have 2 front tyres replaced and the day before found out I had a flat on one that was not due to be replaced. I called them quite distressed as I was trying to put on a spare to see if they could accommodate replacing 3 instead on such short notice (it was about 30minutes before closing). They said they could and told me to bring my flat with me when I came. On the day they checked my flat and told me it was repairable. So they changed the intended front tyres and replaced the flat. The staff were amazing. So friendly and helpful.
20 augustus 2025
Antwoord van Protyre Autocare - Great Dunmow
Hello Miss Jackson,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Stuart and the team are incredibly helpful
Stuart and the team are incredibly helpful...good service, good advice and Protyre offer a decent selection of tyres from budget to more expensive.
20 augustus 2025
Avoid!
Avoid this garage at all costs, especially if you're female. I wish I'd seen the 'female review' before visiting.
This garage initally wanted over £1,300 to fix my car, they negotiated to £1,000. Two local garages quoted £661 & £665 for the same work!
I had the work carried out and paid £330, all of the work 'I needed' was not required.
Please be careful.
22 juli 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Great Dunmow
Dear Rebecca Davidson,
Thank you for notifying us of your concerns regarding the price.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Great service and work was completed on…
Great service and work was completed on time.
8 augustus 2025
Its always about the people
Its always about the people, and Stuart the Manager is outstanding, always has a smile for the customer and nothing is a problem. On a tyre fitting, I asked if the fitter could get me the wheel code, as this is cast into the inside of the wheel and is not visible. When I picked the car up, they had cleaned the inside of a wheel and photographed the codes and printed out on a few sheets of A4. Fantastic service.
4 augustus 2025
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