Protyre Autocare - Ipswich Reviews 

1.212
TrustScore 4.5 uit 5

4,6

8-10 Britannia Road, Ipswich, IP4 4PE Ipswich, Suffolk, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No u... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Needed to regas our air con, used a groupon code. Very efficient procedure, we arrived 15 minutes early for our appointment, staff got straight on with the job. We were out within the hour, nice cold... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Needed an Air-Con clean and Re-Gas. The booking process was easy and the price was competitive. Plus the depot isn't too far for me to travel to. A friendly welcome at the Service Desk, the car was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I took my daughters car to have the air con regassed. I was done on time and in a professional manner. The chap on reception was friendly and helpful. Really happy with the service I received.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bandenwinkel
  2. Autoremmenwinkel
  3. Auto-accuverkoper
  4. Autokeuringsstation
  5. Autoservice
  6. Wielrichtservice

Geschreven door het bedrijf

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contactgegevens

  • 8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, Verenigd Koninkrijk

  • 01473 723325

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(1.212)

34.852 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Came for a quote

Came for a quote. The guy in reception took the details & said will call me in 1 hour with cost & booking. Never heard back. Went back after a week same guy, he apologised & said again I will call you in 1 hour never heard from them again!

21 augustus 2025
Review zonder uitnodiging
Logo Protyre Autocare - Ipswich

Antwoord van Protyre Autocare - Ipswich

Dear zoe white,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Beoordeeld met 1 van de 5 sterren

In short

In short, a huge disappointment! While getting my Mercedes S-Class MOT tested, the mechanics' stupidity in trying to fit another car behind me caused the second car to hit my car, which was in P (parking mode for automatic transmission). This could result in damage to my car's gearbox! After pointing this out, I was insulted by an arrogant and stupid mechanic! I reported the matter to the manager, but the matter was ignored! I'm taking the car to the dealership for a gearbox inspection, and I'll submit the costs to the garage for reimbursement.

3 september 2025
Logo Protyre Autocare - Ipswich

Antwoord van Protyre Autocare - Ipswich

Dear Mr Bagrowski,

Thank you for reaching out to us, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.

We want to assure you that your concerns have been brought to the attention of our Area Manager. They will thoroughly investigate the matter at the centre and reach out to you as soon as possible to discuss it further.

Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.

Best regards,
Georgia
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. Very easy to order online. Fair MOT tests carried out. Have used this branch for several MOT's now and have no complaints at all.

1 september 2025
Beoordeeld met 4 van de 5 sterren

Pleasant experience

I had a silver service and MOT on my car. The staff were very helpful and carried out the work quickly. With two discount codes offered on the website, whats not to like. I would use this company again.

29 augustus 2025
Beoordeeld met 2 van de 5 sterren

Delay in getting a refund

Had to chase the garage for a refund three times before it was processed, not their usual good level of service.

20 augustus 2025
Logo Protyre Autocare - Ipswich

Antwoord van Protyre Autocare - Ipswich

Dear K Bainbridge,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our  Ipswich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

Professional services

Professional services, staff polite and friendly. Have used a number of times for tyre replacement and because of their service, range and efficiency I don’t go anywhere else.

6 augustus 2025
Beoordeeld met 5 van de 5 sterren

A1 Customer Care

Customer service was at the forefront of Protyre Autocare - Ipswich staff. From excellent service to advising on the best course of action for jobs needing attention on the car, everything is geared to helping the customer. Straightforward and honest assessments leave you feeling that genuinely caring people are looking after your motoring maintenance needs.

13 augustus 2025
Beoordeeld met 5 van de 5 sterren

A local business who realise what…

A local business who realise what people need at a reasonable price too

13 augustus 2025
Logo Protyre Autocare - Ipswich

Antwoord van Protyre Autocare - Ipswich

Hello Richard​,

We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Beoordeeld met 5 van de 5 sterren

The Protyre staff reliable & trustworthy

The Protyre staff in Britannia Rd., Ipswich are just so reliable and trustworthy. They discuss my annual visit MOT etc and explain everything to me, why and costs. My 15 year old diesel car comes away purring, still going strong. I'm going to run it as long as I can because replacing a car just because it's a non PC diesel in terms of environmentalism. The environment cost of replacing it just to look environmental friendly would cost a lot more to our planet in energy, use of materials than running it into the ground.

8 augustus 2025
Beoordeeld met 1 van de 5 sterren

Poor customer service

The technician replaced the tyres and tried to align the steering but due to a defective track rod he couldn't do it. After a conversation,it was agreed that I would be contacted next Monday for an estimate for the necessary repairs or a refund of the alignment in case I refused the estimate . I wasn't contacted , I had to chase them for the estimate, then I didn't agree with it and asked for the refund which I was told that I would receive it until Tuesday of next week. Nothing happened. I won't use them anymore.

30 juli 2025
Logo Protyre Autocare - Ipswich

Antwoord van Protyre Autocare - Ipswich

Dear Fernando Sampaio,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Beoordeeld met 4 van de 5 sterren

I took a wheel and tyre in with a screw…

I took a wheel and tyre in with a screw embedded in it and the crew told me to come back in about an hour and it would be plugged.
On the downside , when I came back to collect it I had hoped that they would refit the wheel as I cannot accurately gauge the torque when I refitted the wheel at home (plus it was heavy)

4 augustus 2025
Beoordeeld met 4 van de 5 sterren

Competitively Priced

Service was prompt, punctual and competitively priced.
Fitting had been booked a few days earlier and tires were ready and waiting to go on my car. The fitters got to work shortly after I arrived and when completed wheel nuts were carefully torqued.

23 juli 2025

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