I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... Toon meer
Bedrijf heeft geantwoord
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Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
Bedrijf heeft geantwoord
Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Toon meer
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Kilmarnock
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Verenigd Koninkrijk
- 01563 531967
4,3
Uitstekend
814 reviews
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I would not recommend Protyre
I would not recommend Protyre. My car was booked in for its MOT on 31st August at Kilmarnock branch. Test was booked and paid for 3 weeks before. I turned up this morning for the test only to be told that the garage had no tester and hasn't had one for over 2 months. I had to ask for a refund which will no doubt take several working days. Appalling customer service.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Kilmarnock
Dear Jim Sommerville,
Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience.
We can confirm that this had been raised with the management following your email. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Antwoord van Protyre Autocare - Kilmarnock
Hello Derek,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Kilmarnock
Hello Jay,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Made a booking for next day with tyre…
Made a booking for next day with tyre ordered..service was spot on, on time and friendly..will definitely use again when I need new tyres..10/10
19 augustus 2026
Antwoord van Protyre Autocare - Kilmarnock
Dear Mike,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre.
I had written a review about one week…
I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the owner of the business it appears I was wrong. I have tried to find the original review but I can't find it so I have written a new one. The service I got was excellent and I would have no hesitation to get more tyres here
1 augustus 2026
Review zonder uitnodiging
Antwoord van Protyre Autocare - Kilmarnock
Dear M Leske,
Thank you for taking the time to update your review. We appreciate you reaching out to us to clarify the situation with the tyre pressure.
We are delighted to hear that you were satisfied with the excellent service you received and that you would consider us for future tyre needs.
We will look forward to welcoming you in the future at our Kilmarnock branch.
Kind regards
Kayliegh
Customer care - Protyre
4 tyres and alignment
Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
12 augustus 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Sandra,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff could not be more helpful
Staff could not be more helpful to my wife when we had a slow puncture. Wheel cleaned an 2 tyres fitted. Price very good.
10 augustus 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Charles,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great team and always take time to keep…
Great team and always take time to keep you informed.
10 augustus 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Billy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
very good time=to fit the…
very good time=to fit the tyres....great price....and very polite gents....
29 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Kilmarnock
Hello William,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Kilmarnock
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Kilmarnock
Dear ian kay ,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Thank you Alexis and Alan for sorting…
Thank you Alexis and Alan for sorting out my TPMS issues.
27 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had booked for later in the week but…
Had booked for later in the week but had to change plans. Happily they could accommodate me at short notice and did the work early.
22 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Anthony,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Took my vehicle for a wheel alignment…
24/7/26
UPDATED REVIEW: The manager of the Kilmarnock branch, Alan, contacted me regarding the review below and asked if I could come and see him personally so he could assist in resolving the issues I highlighted, He took a look at the rods and showed me what he would attempt to do and acknowledged that there are corrosion issues, asked if I was shown at the time and I replied I wasn't, he explained to me that he tells his staff to show any issues but in this case, it was a stand in that wasn't familiar with his instructions, when I told him that my mechanic will replace the corroded rods when he comes back to Glasgow, Alan said to immediately bring it back to them and they will align my wheels at no extra charge.
Whilst I was there, I was experiencing an issue of my nearside front tyre slowing deflating and had made arrangements to get the alloy wheel refurbished to prevent air escaping from my tyres, he kindly offered to seal my wheel alloy without charge, Furthermore, the reason I wasn't given a paper report at the time was due to printer issues which, again, Alan showed me and explained.
I will say, the manager, Alan, genuinely cares about his customers and the reputation of Protyres and despite the original 1 star review, the resolution was more than above what was expected and I thank Alan and his team for taking the time to rectify the issues raised and solving them to my satisfaction.
ORIGINAL REVIEW: 22/7/26
Took my vehicle for a wheel alignment and I suspect they didn't do the job as I ended up taking my car to Kwik-Fit the following day as the car was still pulling to the left, The mechanic at Kwik-Fit informed me that the 2 front inner tie rods, track rods ends and lock nuts were all corroded, he even showed me the extent of the deterioration of the rods and I'm now making arrangements to get them replaced.
Not only that, when i requested the paperwork showing the completed alignments, I was told they don't issue the paperwork but it would be sent by email, I haven't received an email as of yet
I'm very disappointed in the Kilmarnock branch as I normally use the Busby branch who are actually very good
22 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Dear Craig,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Aircon Service
Staff member was very knowledgeable and explained the best way to keep my aircon running good.
20 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional service from Protyre
Exceptional service from Protyre. Staff were all fantastic and friendly. Tyres were fitted very quickly - much quicker than anticipated.
13 mei 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Gary,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great experience as advice given on…
Great experience as advice given on what was required. Product fitted and staff were friendly and professional in guidance.
10 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Graeme,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Kilmarnock
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Kilmarnock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Guys done a great job on changing tyres…
Guys done a great job on changing tyres and wheel alignment, would recommend to friends .
2 juli 2026
Antwoord van Protyre Autocare - Kilmarnock
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Kilmarnock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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