Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... Toon meer
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Lees wat reviewers zeggen
If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... Toon meer
Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
Bedrijf heeft geantwoord
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Matlock
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
4 New Street, DE4 3DN, Matlock, Verenigd Koninkrijk
- 01629629290
4,7
Uitstekend
575 reviews
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Great service
11 december 2024
They were fitted bang on time!
27 november 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Disappointed
Great service on my first visit, very disappointed with my second visit. A week after ordering tyres l was informed they were in stock by the staff covering for holidays. When l arrived for fitting l was told that the tyres were not available, not in stock and had not been ordered.
It was left up to the returning manager to sort things out.
The guys down there (Ben and Andy) got things sorted despite being exceptionally overworked.
My advise would be to employ someone to answer the phones and take care of the front desk, the amount of missed business must be phenomenal.
20 november 2024
Antwoord van Protyre Autocare - Matlock
Dear Steven,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great guys at the depot
Great guys at the depot , late delivery of tyres had to come back , no invoice sent , poor management
20 november 2024
Antwoord van Protyre Autocare - Matlock
Dear Murray Vaughan,
Thank you for raising your concerns.
We can confirm that a copy of your invoice has just been emailed over to you. Please keep an eye on your spam/junk folder as well just in case.
We have also raised your concerns with the Area Manager who will investigate into this matter and will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent company !
Excellent company… great team at Matlock… tyres fitted well… good competitive pricing too… have used for a few years now.
20 november 2024
Great Service
Professional and friendly service. Quick and efficient change of my front tyres, thank you very much!
7 november 2024
Genuine people who seem always willing…
Genuine people who seem always willing to help. Great to have this store in my home town.
13 november 2024
Caravan Tyres
I had three tyres fitted on my caravan wheels, one at a time and your technician was helpful and obliging. The price was right as well.
6 november 2024
Winter season
They provided a clear , personable service with the outcome I needed; new tyres for the front of my care.
30 oktober 2024
l booked a free tyre check and all…
l booked a free tyre check and all tyres ok apart from a slow puncture on a rear tyre .the car was booked in and wassorted out for me it was leaking on the rim soon fixed thanks
23 oktober 2024
Fast and efficient service.
16 oktober 2024
Could not get the tyres I wanted.
16 oktober 2024
Antwoord van Protyre Autocare - Matlock
Dear Mr Hope,
Thank you for bringing this to our attention. We;re sorry to hear that the team in centre had been unable to source the tyres you wanted.
We can confirm that this has been raised with the Area Manager, he will investigate and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Great service
Good price, had what I wanted in stock for next day fitting. Fitting was fast and efficient. Will definitely use again in future.
2 oktober 2024
Not sure I’ll be back
Spoke to staff prior to booking 2 new tyres and a diagnostic test for an ongoing issue. Was assured would find out what was wrong with my vehicle. Dropped car off and work completed in a timely manner. Tyres done but in terms of the diagnostic testing was told Citroens are notorious for electrical issues, was not given a paper printout of the test as machine not working and all I got was an email with the results/codes which mean absolutely nothing to me. A waste of £50!
19 september 2024
Excellent
Excellent, puncture on front N/S rang them booked an appointment, got there on the day an there was a problem with there compressor an I needed to pick up at airport at 3 , as soon as the compressor had been repaired they phoned me an I was down there an they had changed both of my front tyres as requested within 20 minutes so I wasn't late for airport pick up. Excellent service.
29 augustus 2024
The staff were really good and helpful.
4 september 2024
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