Already written a review for this. Company replied saying they would phone but guess what didn’t bother. Then trust pilot has asked for another review maybe to remove the original. Poor show by trust... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Booked in for a MOT at a date and time that was convenient with a discount off the fee.The staff greeted me and confirmed what we would be done and called me with the good news that the vehicle had pa... Toon meer
Fantastic service from the team in Stourbridge, quickly providing the battery I needed at a good price, along with additional checks to make sure my vehicle was fully functional. Will definitely be us... Toon meer
Bedrijf heeft geantwoord
I was greeted by the friendly receptionist and had a delicious hot chocolate dwhile I waited a very short while for new wipers to be fitted to my car and the screen wash refilled. Very good efficient... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Stourbridge
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Camp Hill, Wordsley, DY8 4AF, Stourbridge, West Midlands, Verenigd Koninkrijk
- 01384 261215
4,8
Uitstekend
1K reviews
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Antwoord van Protyre Autocare - Stourbridge
Hello Tracey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from Donna and Jake.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Impressed
A different visit for my son's car, tyres this time
I waited with my car. There were hot drinks available and the job was done in no time.
1 november 2025
Antwoord van Protyre Autocare - Stourbridge
Hello Mr Grove,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Speedy and efficient service
29 oktober 2025
Professional, highly recommended
Land River part was sourced quickly and at a reasonable price after waiting 7 weeks for another garage to sort out.
23 oktober 2025
Antwoord van Protyre Autocare - Stourbridge
Hello Juliana,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Service
It felt good to return to this organisation following their closure after a fire. They have always given me excellent service and I'm glad to return their loyalty.
24 oktober 2025
Antwoord van Protyre Autocare - Stourbridge
Hello Mrs Thompson,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service ,explained…
Excellent customer service ,explained the problems with my car and gave me a detailed quotation.
22 oktober 2025
Antwoord van Protyre Autocare - Stourbridge
Hello Andy,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Stourbridge
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant quick service and pleasant…
Brilliant quick service and pleasant people to deal with. Very helpful.
22 oktober 2025
Great online website
Great online website, so easy to find the tyre you need and book the exact time you want it fitted, service on the day of fitting was excellent, would highly recommend them.
22 oktober 2025
Great service
Glad to see Protyre Stourbridge open after so long.
Donna and the team providing an honest and valuable service to the DY8 area once again.
I have always put my full faith in their knowledge and guidance for my family's vehicles as well as my own.
Great service as always
16 oktober 2025
Antwoord van Protyre Autocare - Stourbridge
Hello Warren,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked an appointment for wheel…
Booked an appointment at Audnam for wheel alignment using their app which was very good. Result was a very happy customer and a detailed report which was extremely informative.
Always helpful staff and willing to help.
Good to see you back!
15 oktober 2025
Great customer service
Spoke with Jake about a new battery, Jake had to order a battery in, this was all done and fitted within the same morning, great customer service thanks chemix.
13 oktober 2025
Antwoord van Protyre Autocare - Stourbridge
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Stourbridge
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Welcomed in by friendly staff who…
Welcomed in by friendly staff who explained what would be happened and approximate timing and refreshments offered.
11 oktober 2025
Went in with an issue underneath my…
Went in with an issue underneath my car. Was looked at immediately and fixed within 10 minutes. Great service
8 oktober 2025
Antwoord van Protyre Autocare - Stourbridge
Hello Mr Parsons,
We're happy to hear that the team in centre were able to promptly diagnose and resolve the issue with your car. Thank you for your positive feedback and for recognizing our team's efficient service!
Best regards,
Eddie
Customer Care - Protyre
Service impeccable
Service impeccable.
Staff very friendly and knowledgeable.
Coffee and cakes excellent.
13 oktober 2025
Service - what service!
My daughter had a service with you, her brakes were fine apparently and didnt need any attention for another 14,000 miles. Ten weeks later she had an MOT, which failed, as there were NO brake pads or discs, just metal! She had done about 1,000 miles during this time, so they should have been in this state. The engineer that did the MOT actually kept them to show her and he said he didnt know how she had been braking! I have email Protyre TWICE to try and discuss this, but they havent replied! I have now spoken to Trading standards, as this is VERY dangerous.
11 januari 2024
Review zonder uitnodiging
Antwoord van Protyre Autocare - Stourbridge
Dear Helen Blandford,
We would really appreciate the opportunity to investigate; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your daughter's vehicle registration and a contact number, Higher Management will then be in touch.
Kind regards,
Phoebie
Customer Care - Protyre
Cancelled my MOT booking via email
Cancelled my MOT booking via email, no explanation leaving me up the messy creek.
Not to be trusted.
3 april 2024
Review zonder uitnodiging
Antwoord van Protyre Autocare - Stourbridge
Dear Chris Lansbury,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Great service and Good prices
27 maart 2024
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