PuffinInsurance.com Reviews 

I took out silver travel cover for the entire family. The apartment we booked flooded with sewage water, and we had a 4 month old baby with us. I called up and asked for guidance on what alternative accomodation to book, I was told they understood accomodation would cost a lot more last minute but if it was reasonable it would be fine.
I booked alternative accommodation for this to then be rejected because it cost twice what the original booking did. Of course it did, it was a booking last minute on the same day, hotels always charge a premium for that. I am disgusted with the way they have treated us, and cannot recommend anyone to stay further away from this disgrace of a company.

Came up with a good price for a good level of cover on a search. Setup and purchase online was simple and quick. Hopefully it won't be needed but hope the claims service is as good.

Competitive price and excellent service when contacting the help desk with a query.

No issues. excellent insurance price.

Very happy to help 👍good service ,Great Price for cover required .

Great site,easy to navigate.Found the best insurance for my 20 year old son,literally took minutes to do.
Would 100% recommend this insurer for Travel insurance.

Very easy to use website with clear and understandable structure.

Easy to apply, good price

The website was easy to navigate and policy was very reasonable.

Excellent service and peace of mind

I had a really positive experience with Puffin Insurance. The process of arranging my travel insurance was straightforward, and I found it reassuring to be able to declare our medical conditions and complete the policy purchase with peace of mind. The process was easy to follow, and I’m happy with the service I received. I would recommend Puffin Insurance to anyone looking for travel insurance and a smooth booking experience. Thank you for making everything so easy!

Very easy to buy. Price was very reasonable. The reason I don't give 5 stars is that I did not make a claim - can't really judge without a real test.

Very easy to follow system. Everything was clear and understandable

The whole process of taking out insurance with Puffin was quick and easy.

Competitive and comprehensive quote, well done you.

I liked the cover, the price was competitive and the website was OK. The algorithm was industry standard but the whole experience felt very dehumanised - I suppose it is AI bot driven to keep costs down, but a “speak to a human” option would transform it to a 5 star experience, albeit at a slightly higher cost

The on line procedure started well enough then when trying to put the start date in it just wouldn’t work. So it took a lot longer than expected.

This is twice ive used puffin for Insurance and they always give me a great deal.

Excellent service. I needed to upgrade my travel insurance and it was very easy and I found the staff member very helpful and efficient. I would highly recommend Puffin Travel Insurance.