Among other transactions on my Pulse card, I have a small regular monthly payment. For the last two months, Pulse have decided this payment is suspicious and blocked it. It has proved a major pa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to use app so can keep a check on what you are spending on. Also helpful payment options, so can pay off more or less depending on how your month is going with bills, or just pay a set amount fix... Toon meer
Bedrijf heeft geantwoord
All my worries were put to rest after speaking with the rep about my missed payment and I got the help I needed to get me back on track ⭐️⭐️⭐️⭐️⭐️
I use my card regularly and enjoy the freedom it gives me, however I am mindful that it is a credit card and must be paid back, it would be very easy to max it out but I am quite strict with myself an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management
Contactgegevens
Verenigd Koninkrijk
- www.pulsecard.co.uk
4,5
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First class service
Have had a pulse credit card now for a number of years, it was initially linked to Nectar points at Esso and Ebay purchases, then added in Amazon. Makes online shopping and fuel purchases so simple with just one click. Clear billing and ample time from bill to payment being taken. Nothing not to like and Customer Services are great too.
13 augustus 2026
Antwoord van Pulse
Hi Of Caithness,
Thank you for taking the time to leave us a positive review! We're delighted to see you're enjoying your card and appreciate your comments about our customer service too 😊
Thanks,
Andy
Antwoord van Pulse
Hi Willie,
Thank you so much for the positive review and 5-star rating! We're really happy to hear you're loving how easy it is to use your card worldwide and hope you continue to enjoy our services 😊
Thanks,
Andy
A Fantastic card and really helpful if…
A Fantastic card and really helpful if you need them to help
6 augustus 2026
Antwoord van Pulse
Hi David,
Thank you for your positive review. It's wonderful to hear that you find our team so helpful, that's exactly what we aim for! 😊
Kind regards, Julia
The best card from experience
The best card from experience. Offers with companies are good, cashback is incredible, and the knowledge to know when they can let you borrow more is 2nd to none. Also putting money back onto card is very quick and I think other companies should follow suit without waiting 6 hours etc as you tend to use the card more and trust the company more.
6 augustus 2026
Antwoord van Pulse
Thanks for sharing your experience, Peter. We're thrilled to hear that you're so satisfied with your Pulse account and the service you've received, and really appreciate your lovely review.
Kind regards, Julia
Antwoord van Pulse
Hi Darren,
It’s lovely to hear that you’re happy with your account after so many years. Thank you so much for taking the time to leave us a positive review 😊
Kind regards, Julia
Reliable card.
The card is reliable I have had no errors on it. My only problem is I can't find where to put in my proper phone number for OTP's. It would be easier as I seldom use my mobile so it is never switched on.
6 augustus 2026
Antwoord van Pulse
Hi Margaret,
Thank you for your review. We're happy to hear that you find Pulse reliable. While we are unable to discuss account specific information from here, if you give us a call on 0333 455 8930, our Customer Service team will be happy to assist you in adding your number to your account.
Kind regards, Julia
Excellent customer service and regular…
Excellent customer service and regular notification of monthly repayments. You can't missed it.
6 augustus 2026
Antwoord van Pulse
Hi Saikou,
We're delighted to hear that you've had a good experience with us. Thank you so much for leaving a nice review 😊
Kind regards, Julia
Never had any problems using Pulse.
6 augustus 2026
Antwoord van Pulse
We're so pleased to hear that, Christine. Thank you for taking the time to leave us a positive review!
Kind regards, Julia
Pulse customer.
Have used pulse for many years and have never had a problem.
Easy app with all information you need in one place.you dont have to look any where else.
Have paid by direct debit and never problem, date they say.amount is taken. I find easy way to pay is in app by bank.Have used them lot for online shopping and never problem.
They have increased my credit over time which I am greatful for.i can honestly say never had a problem and hope it continues same as I think it will
Thank you from a very happy customer..
6 augustus 2026
Antwoord van Pulse
Hi Paul,
We're thrilled to hear that you've had a positive experience with us for so many years. Thank you for choosing us as your card provider - and for leaving us a lovely review! 😊
Kind regards, Julia
It is a very good service and don't…
It is a very good service and don't have any worries about the card or service
6 augustus 2026
Antwoord van Pulse
Thank you for your positive review, Gerald. We're so pleased to hear that you're happy with the service you've received 😊
Kind regards, Julia
So this use to be my most fav platform…
So this use to be my most fav platform to play until, the took away chat support. nothing more aggravating, time wasting, and disappointed than typing and email and getting an automated response not answering any of your questions. I'm a legend status, there's only one more rank after that. so you could say I have a bunch of money invested in this platform. Highly over it. I recommend to anyone wanting to play Pulze to SAVE YOUR MONEY AND PLAY MODO.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Pulse
I am very sorry to read that you have not had the experience that you expected with us, Jonas. I can assure you that we're a company that prides ourselves on a high level of professional service. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Sheona
Great App experience
Great App experience, control of spending and visibility with the additional option of paying for purchases through installments. Always use my card to get the great benefits of Pulse offers and my favourite - cash back - than you Pulse.
30 juli 2026
Antwoord van Pulse
Hi Sean, we're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
Antwoord van Pulse
Thank you so much for your positive review, Andrew. We're very happy to hear that you are enjoying your card and our service 😊
Kind regards, Julia
Antwoord van Pulse
Hi,
Thank you for choosing us as your card provider - and for leaving us a positive review!
Best,
Stephanie.
Antwoord van Pulse
We're very happy to read that you are finding our app easy to follow, Eileen. Thank you so much for your 5-star review!
Kind regards, Julia
Antwoord van Pulse
That's wonderful to hear, Adeshina! Thanks for taking the time to leave us a positive review 😊
Kind regards, Julia
A convenient credit card
A convenient credit card. The app lets you see how much you have spent and how much to pay each month.
I love that I can freeze my card in the app, and defrost when I want to use it, giving me an extra layer of safety.
23 juli 2026
Antwoord van Pulse
Hi Amber,
We're happy to hear you're enjoying your card and our app! Thank you for taking the time to leave us a positive review 😊
Thanks,
Andy
Appalling customer service - AVOID. UPDATED
Update 24/8/26
Now escalated to the Financial Ombudsman:
Complaint Reference
CR59193326
Absolutely appalling company. So much conflicting info re closing my account. Uncaring Indian call centres operating the chat system - unsympathetic, Uncaring and obstructive staff. Complaints team make it so very difficult to contact them with lines open 10-4 months to fri - no email address and staff refuse to put me through .
Will never use again
Will be referring to the financial ombudsman service once the 8 weeks are their final response is received.
AVOID AT ALL COSTS
Update flowing Claire’s response. 4/8/26
Complaint now with chief executives office and awaiting final response. Will be referred to Financial Ombudsman following final response of not in my favour and the agreed outcome honoured.
28 juli 2026
Review zonder uitnodiging
Antwoord van Pulse
Hello Steve,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
A very nice company to deal with
I like that I can have a paper statement, which is crucial at this time. I also think that being able to spread the cost with lower interest is also very good because you don't get into debt.
I also like the fact that you can contact them by phone. A very nice company to deal with.
23 juli 2026
Antwoord van Pulse
Hi Susan, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Antwoord van Pulse
Hi Mr. Hutchinson, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
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