Bo has been loving Pupganics dog chews these last few weeks — he scarfs them down like treats, not vitamins, which is a win in my book. As a former natural health practitioner., I appreciate that the... Toon meer
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I’m way happy cuz my dog is doing much better To be honest at first I kind of disappointed cuz they just charge my card without my authorization, but I understand now cuz I’m subscribed to the co... Toon meer
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My babies love these allergie support. They are showing signs that they are feeling better, not itching or scratching as much as they were.
Bedrijf heeft geantwoord
Was trying to purchase once. And then they keep charging me for the next 4 months without any notification and what’s worst is they didn’t send the product over. It’s basically a scam. When talking to... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are a team of passionate dog lovers committed to helping pets live longer, healthier lives. Using science-backed research to guide every formula, we create premium supplements designed to support your dog's health from the inside out, so they can feel their best every single day. Our products are made in the USA, GMP certified, and SQF certified.
Contactgegevens
Verenigde Staten
- help@pupganics.com
- www.pupganics.com
3,5
Gemiddeld
162 reviews
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They are very bad with email…
They are very bad with email communication.
Totally useless. I am seeking for the delivery updates and they just sent me the link.
I was unaware this is a reoccurring order every 4 weeks and my credit card was charged with any prompt.
I wrote in to clarify and their reply are all standard forwarded link.
Disappointed.
The items came it was crushed and powdery. I wrote in to complaint and no reply.
Every order takes about 2 months to arrive to Asia.
I had to cancel my subscription.
I think there are better supplement for my furbabies rather than endure these attitude from a company who doesn't have business sense.
30 april 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi! Thank you for sharing your feedback. We’re very sorry to hear about your experience and we understand your concerns.
We would appreciate the opportunity to look into this further and make things right. Please send us an email at help@pupganics.com with "Trustpilot - CT T" in the subject line. This will help us quickly locate your message and review your case.
Our team would be glad to investigate your concerns, assist with any unresolved issues, and work toward a resolution.
We look forward to hearing from you and helping resolve this matter.
My dog loves to take this every day
My dog loves to take this every day! I’ve noticed a difference in his mood, he’s not constantly itching and scratching anymore, and I love that it’s made with real ingredients!!
2 juni 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Annie! Thank you so much for your wonderful feedback! We're so happy to hear that your dog loves taking the chews every day and that you've noticed such a positive difference in his comfort and mood. Helping pets feel their best is exactly why we do what we do!
Thank you for trusting Pupganics to be part of your dog's wellness journey. Give your furry friend some extra belly rubs from us! 🐾
There are 38 emails between myself and…
There are 38 emails between myself and Pupganics, some answered by a person and others are an automated response.
I placed an order on 10 April and still have not received my package. My account was charged once again on 10 May without my authorisation. The last response I received from Pupganics (from a person) was on 21 May. I have checked the tracking link that was given to me and that shows the package has been out for delivery since 22 May. I have written to them once again requesting an update and a refund and got the usual automated response.
I will update this review in a few days time.
Update: This is particularly for South African customers. I have received my Pupganics package 7 hours after I posted a review on Trust Pilot. It was at my local Post Office! I enquired from the representative at the Post Office regarding their role in the delivery of Pupganics products and I was informed that the Post Office sends an SMS to alert the customer that they have a package for you. Take along your ID/driver's licence and sign for the package. Be aware that there is a charge of R250 that the Post Office charges.
I am not sure why Pupganics could not inform me that I need to check with my local Post Office as this would have save a lot of negative comment and also drawing the wrong conclusions. I have taken this up with them and hopefully they start informing South African customers to check with their local Post Office which will go a long way to speeding up delivery.
Pupganics has also cancelled the subscription that was attached to my banking account and they have also refunded my second order. I have received notification form my bank regarding the refund. So this issue has also been resolved.
I have start Bella on the soft chews and I may do a final update on this review to let you know how she is getting on!
10 april 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Emily! Thank you so much for taking the time to share your experience — we truly value your feedback and want to make sure everything is fully resolved for you.
We're happy to confirm that your first order (#14004) is now awaiting collection, and we have sent you an email with all the collection details.
We sincerely apologize for the delay in our responses. We are committed to doing better for you and all of our customers going forward.
Regarding the charge on 10 May (order #21087) — this was placed as part of a subscription on your account. An email would have been sent prior to this charge with details of the upcoming order. We completely understand that this may not have been your intention. Even though that second order is currently in transit, please do keep it with our compliments. We have already processed a full refund for that order and your subscription has been cancelled.
We hope this goes some way in making things right. Our goal is always for every customer to feel genuinely looked after. We truly hope to have the opportunity to restore your confidence in us. If you have any concerns, please reply to our email.
Me just buy 1 time and automatic order 3 time
Me just buy 1 time . I get the item . Good. But me just look the ads automatic order and cut my balance . Item come but diferent and no have smeel beef like before .
Me thraw at trash . I dont want my baby get sick
3 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Mina! Thank you for bringing this to our attention, and we're so sorry about your experience. We completely understand your concern — your baby's health and safety are the top priority, and we would never want you to feel uncertain about any product you receive from us.
We want to get this sorted out for you right away. Please send us an email at help@pupganics.com with your order number and the name shown on your Trustpilot profile as the subject line so we can locate your order immediately.
We promise we will make this right for you. 🐾
Suscripción y cobro automático. Y no llega producto
Mi experiencia ha sido muy mala.
Compré un producto el 30 de abril y aún no llega (orden 1840) y además, hoy se realizó un cobro automático a mi tarjeta nuevamente. Cobro que no acepte (orden 25805).
Favor necesito que se anule este último cobro y me den una respuesta real sobre si me llegará el pedido o no.
28 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hola, lamentamos mucho escuchar sobre tu experiencia, este no es el estándar que nos exigimos y entendemos completamente tu frustración.
Con respecto a tu primer pedido (#18490), hemos verificado y actualmente se encuentra en camino, con un enlace de seguimiento actualizado. Nos disculpamos sinceramente por la demora y queremos asegurarte que está en camino. Ten en cuenta que desde entonces hemos migrado a envíos desde Estados Unidos, lo que significa entregas más rápidas y confiables para todos nuestros clientes en adelante.
En cuanto al cargo adicional, hemos procedido a cancelar tu suscripción y procesado un reembolso completo por el pedido #25805. Deberías verlo reflejado en unos pocos días hábiles, dependiendo de tu banco.
Nuevamente, lamentamos mucho los inconvenientes ocasionados. Si tienes alguna pregunta adicional o necesitas ayuda, no dudes en contactarnos a help@pupganics.com siempre estamos felices de ayudarte.
Estafadores y Ladrones
Pésima experiencia hice una compra el 24/04/2026, por 2 productos, $53240 y me llegaron correo con el seguimiento con un nro de orden, después indicaba entregado, reclame, me llegó otro correo con otro nro de seguimiento y así cada vez que reclamaba, pero los productos nunca llegaron, hasta que me apareció un pago, en mayo, supuestamente realizado o autorizado por mí a mi cuenta corriente nuevamente por la misma cantidad, el cual se rechazó, el banco tuvo que bloquear mi tarjeta y darme otra, días sin tarjeta, ya que estos estafadores, tenían mis datos y estaban realizándose pagos que yo jamás autorice y más encima nunca me llegó el producto. Son unos estafadores
21 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Veronica, thank you for bringing this to our attention — we're truly sorry to hear about your experience and want to address your concerns directly.
We want to be very clear: Pupganics is not a scam. We are a legitimate company and take these kinds of accusations seriously.
When placing an order, subscription details are clearly outlined, and a confirmation email is also sent noting that an order will be placed every 4 weeks. We want to make sure all of our customers are fully informed before and after purchasing.
Upon reviewing your account, we can confirm that your first order was successfully delivered. We are currently looking into the status of your second order and will be reaching out to you directly via email with an update.
We have also cancelled your subscription, so there will be no further charges going forward.
We're always happy to help and want to make this right for you.
Automatic Subscription and delay in delivery
First purchase was done on 12th March Order: #20639 which I haven't received the same till now. I been following up with their email to their helpdesk. They don't care and take a lot of days and reminders to reply to emails.
Secondly I just wanted a one month supply and the subscription was not ticked but is automatically activated. I was even charged for 9th April and 7th May but till date no package has arrived.
When I tracked the first order it is mentioned as delivered which I did not receive.
27 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Samjith! Thank you for taking the time to share your experience — we're truly sorry for the frustration and inconvenience this has caused.
We've looked into your account and want to update you on the steps we've taken:
✅ Your subscription has been cancelled — there will be no further charges going forward.
✅ The charges from 9th April and 7th May have been fully refunded.
📦 Regarding Order #20639 — although it shows as delivered in our system, we completely understand that you have not received it. We have reached out to our shipping partner to investigate this and will follow up with you directly via email.
We also sincerely apologize for the delays in our helpdesk responses — that is not the standard of service we aim to provide, and your feedback has been noted internally.
Please don't hesitate to reach out if there's anything else we can help with. We're committed to making this right for you.
Let's start with the 'recurring order'…
Let's start with the 'recurring order' that I DID NOT TICK ... it seems to happen automatically in their system. I wanted a ONE OFF ORDER of 3 months supply to try. I can only access their website via my phone. My computer security tells me its a scam site and I cannot override it.
I have asked them to remove all my details and payment details as there does not seem to be a function to do this. Got confirmation of yet another reoccurring order ... emailed told them NO STOP DONT SEND and to REFUND my money and to REMOVE MY DETAILS. It's an endless nightmare. My dogs eat it reluctantly. They are not fussed on them and zero reduction in their itch. I'm regretting purchasing from them. Buyers take note of the reoccurring orders. You can only cancel via email when you should be able to do it yourself. You can't seem to delete anything either. Not impressed. First order 27 March. Received. Reoccurring order 25 April Cancelled and Refunded. Reoccurring order that was supposed to be cancelled 26 May. No response to emails this time. No refund either and product supposedly sent. It just doesn't end.
In reply to your response. I have sent a reply to your email dated 23rd May saying you are packing my order. I sent a further email 25th May asking for all my details to be removed.which was in response to your email datedx24th May.
You emailed again 26 May saying order is on its way. I replied 27th May do not sent. Sent another email 27th May and one again tonight 28th May.
How many emails do I have to send to get a response. Order number 24128
I have just emailed you again and responded not with a refund but with with a 'you can track my order' that I didn't order and DO NOT WANT ... stop mucking me around. Read the emails. REFUND MY MONEY AND EVERYONE ELSES. Your message below means nothing if you don't fix this mess.
To confirm because I just checked the recurring orders is AUTOMATICALLY CHECKED AND IT SAYS CANCEL ANY TIME ZERO COMMITMENT ... BUT BECAUSE it automatically checks the subscription box you are caught if you don't see it. There is NO WAY TO CANCEL ANYTHING. THIS COMPANY JUST WANTS YOUR MONEY. THEY ARE DISHONEST. I have sent dozens of emails asking how to delete my details. Asking them to delete it for me.
I'm disgusted. They need to be shut down. Report them to Facebook to get them removed.
Pupganics REMOVE MY DETAILS FROM YOUR SYSTEM AND STOP STEALING MY MONEY
23 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Suzie! We are truly sorry to hear about your experience — this is clearly not the service we want to provide to our customers, and we completely understand your frustration.
We've searched our system and were able to locate your email address, however we're unable to find any orders associated with it. We want to get this resolved for you as quickly as possible.
Could you please reply to our email with your order details so we can look into everything right away? We want to address the outstanding refund, the unwanted order, and your request to have your details removed — all as a matter of priority.
We appreciate your patience and look forward to hearing from you so we can make this right.
I am very happy with this product and…
I am very happy with this product and my dog seems to enjoy them. The only issue I had was the deliver by ELTA , the Greek courier. They failed to deliver, claiming my name was not on the bell . They were impossible to contact to rearrange delivery. I would recommend you find some other company. ELTA do not have a good reputation in Greece.
21 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Margaret! Thank you so much — we are so happy to hear you and your pup are loving the product!
We are truly sorry about the experience with the courier. The good news is we have moved our fulfillment to the United States and now have a dedicated shipping partner in Greece for faster, more reliable deliveries.
Feel free to contact us at help@pupganics.com if you have any questions — we are always happy to help!
Thank you - Received and resolved efficiently
I had the same experience as many and it seems that the use the SA postal system that does not notify you that there is a parcel for collection and the parcel took longer then 6 weeks to arrive. I also experienced an automatic debit order for re-curing monthly orders. I sent many emails and finally someone reverted. They were amazing in resolving. The automatic order was stopped. I received the first and second order that I was charged for and they refunded the second order. I would love to continue using the product but due to the postal service or way it is sent to South Africa, it will be a challenge. I have started using the product on our lab and hope it will help her. Thanks for resolving.
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi! Thank you so much for your kind words and for your patience throughout this experience — it truly means a lot to us!
We are so glad our team was able to resolve everything for you, and we hope your lab is already loving the product!
We are excited to share that we have since moved our fulfillment to the United States, which means South Africa deliveries will be significantly faster and more reliable going forward. We really hope this gives you the confidence to continue using Pupganics!
Feel free to reach out at help@pupganics.com anytime.
Mis dos perritos pararon de rascarse y…
Mis dos perritos pararon de rascarse y lamerse las patas. Su pelaje se ve saludable. Es facil de masticar para ellos. Les encanto el sabor.
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hola. ¡Esto nos alegró el día! 🐾 Nos hace muy felices saber que tus dos perritos, han dejado de rascarse tanto y que su pelaje luce más saludable. Y saber que además les encanta el sabor es aún mejor.
Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Significa mucho para todo nuestro equipo poder ser parte del bienestar de tus mascotas y acompañarlos en este camino. 🐶❤️
The products are amazing and I noticed…
The products are amazing and I noticed improvement from day dot!! Thank you
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hello Nic! Wow, from day one — that is amazing to hear! This is the kind of feedback that keeps us going — thank you so much. We are so glad you are seeing results already and we truly appreciate your support.
my dog loves them,buy them every…
my dog loves them,buy them every couple of months
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Robert! That is the best thing to hear — a happy pup says it all! We love having you as a loyal customer and cannot wait to keep delivering for your furry friend. Feel free to reach out at help@pupganics.com anytime if you have any questions.
I was skeptical, but can see visible difference in mobility
My dogs love the multivitamins and my older dog who is 13 has noticeably got more energy and climbs the stairs with less stiffness. I will definitely keep buying these for her. My only suggestion is that they should create a small dog, less than 10 KG, one for my chihuahuas as I have to cut them in half for them.
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hello Mel! More energy and less stiffness at 13 — that is incredible to hear! We are so grateful you took the chance on us and we are so glad it is making a real difference for your girl.
And good news for your chihuahuas — dogs 0–25 lbs (up to 11 kg) only need 1 chew per day, so they are perfectly covered with our current formula. No more cutting in half! Feel free to contact us at help@pupganics.com if you have any questions — we are always happy to help.
Two issues and feedback made
Two issues
The auto re order option could have been made clear to consumers
One of the orders I made had the whole content filled with broken bits and pieces . Notified Help (Pupganics) but no response yet
21 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hello! Thank you for your feedback, and we're truly sorry for the confusion about the subscription! While it is displayed at checkout, on the order confirmation email, and in a reminder email ahead of each renewal, we completely understand that it may not have been clear enough for you. We can confirm that your subscription has been cancelled.
We're also sorry to hear about the chews arriving broken — that is absolutely not the standard we hold ourselves to. We have replied to your email regarding this, so please do check your inbox (and spam folder, just in case!) and reply to us there so we can get this resolved for you as quickly as possible.
4 dogs of different breeds all benefited
4 dogs of different breeds, weights and ages all benefitted from 5 months of Pupganics. Sol, my Lab and Sumo, my Frenchie, both saw marked improvements in their itchy skin, including Sol’s ears that are prone to yeast infections. Nana, my Thai mutt, and Star, my Siberian, both had improved energy, particularly evident as the weather has gotten hotter. I’m a huge fan of Pupganics.
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi David! We could not be more grateful for this — thank you for taking the time to share Sol, Sumo, Nana, and Star's journey! Knowing our product is making a real difference in their lives is the greatest reward for our team.
Miracle of Pupganics
Molly eats them without any issue and since using Pupganics no more monthly injections to deal with her allergies. Works really well.
25 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hearing that Molly is allergy-free and injection-free is the greatest motivation for our team — thank you for sharing this! We are so proud of her progress and so grateful for your trust in us, Karen.
It works!
The supplement was great. Settled my pups skin condition that was often so intense it bled. My pup enjoyed it mixed with his food and it took only a few days to notice a difference but closer to 5 weeks for what I consider full recovery. My Vet looked at it for me and was very supportive of using it.
10 februari 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Tracy, thank you for trusting Pupganics with something so serious — a skin condition that intense must have been so hard to watch. We are overjoyed to hear your pup is fully recovered and thriving, and knowing your vet was supportive makes us incredibly proud. Thank you for sharing his journey!
My dogs love this product one Morkies…
My dogs love this product one Morkies one Yorkie. They see the bottle and sit immediately.
Scratching has decreased dramatically. Great product.
1 mei 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hi Morkie! A Morkie and a Yorkie sitting on command when they see the bottle — that is the cutest quality control we have ever heard of! We are so glad Pupganics is working for your them and that the scratching has improved. Thank you so much for your support.
El 28 de Marzo 26 compré Pupganics para…
El 28 de Marzo 26 compré Pupganics para mi perrita la cual tiene una alergia que no cura, ví está opción, pero hasta el día de hoy nunca me llegó, he enviado muchos correos, pero no he logrado nada, la respuesta es que debo esperar, 2 meses??? Ya no se que hacer para que la Empresa me responda
28 maart 2026
Review zonder uitnodiging
Antwoord van Pupganics
Hola Gladys, lo sentimos mucho por la demora con tu pedido, especialmente sabiendo que tu perro lo necesita para su alergia. Entendemos perfectamente lo frustrante y preocupante que debe ser esta situacion.
Te hemos enviado los detalles de tu pedido por correo electronico, por favor revisa tu bandeja de entrada.
Tambien queremos compartirte una buena noticia: hemos cambiado a envios desde Estados Unidos, lo que significa que los tiempos de entrega seran significativamente mas rapidos a partir de ahora. Estamos comprometidos a asegurarnos de que recibas tu pedido y que esta experiencia no se repita.
Gracias por tu paciencia y esperamos resolver esto pronto para ti.
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