Pupganics Reviews 

163
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

Bo has been loving Pupganics dog chews these last few weeks — he scarfs them down like treats, not vitamins, which is a win in my book. As a former natural health practitioner., I appreciate that the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m way happy cuz my dog is doing much better To be honest at first I kind of disappointed cuz they just charge my card without my authorization, but I understand now cuz I’m subscribed to the co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Got refund for my 1st order (I did not received) after 4 months and still no update for 2nd order that I was charged unintentionally. Keep saying order in processed while their forwarder confirmed no... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Was trying to purchase once. And then they keep charging me for the next 4 months without any notification and what’s worst is they didn’t send the product over. It’s basically a scam. When talking to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

We are a team of passionate dog lovers committed to helping pets live longer, healthier lives. Using science-backed research to guide every formula, we create premium supplements designed to support your dog's health from the inside out, so they can feel their best every single day. Our products are made in the USA, GMP certified, and SQF certified.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

163 reviews

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3,5

Alle reviews

(163)

163 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

El 28 de Marzo 26 compré Pupganics para…


El 28 de Marzo 26 compré Pupganics para mi perrita la cual tiene una alergia que no cura, ví está opción, pero hasta el día de hoy nunca me llegó, he enviado muchos correos, pero no he logrado nada, la respuesta es que debo esperar, 2 meses??? Ya no se que hacer para que la Empresa me responda

28 maart 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hola Gladys, lo sentimos mucho por la demora con tu pedido, especialmente sabiendo que tu perro lo necesita para su alergia. Entendemos perfectamente lo frustrante y preocupante que debe ser esta situacion.

Te hemos enviado los detalles de tu pedido por correo electronico, por favor revisa tu bandeja de entrada.

Tambien queremos compartirte una buena noticia: hemos cambiado a envios desde Estados Unidos, lo que significa que los tiempos de entrega seran significativamente mas rapidos a partir de ahora. Estamos comprometidos a asegurarnos de que recibas tu pedido y que esta experiencia no se repita.

Gracias por tu paciencia y esperamos resolver esto pronto para ti.

Beoordeeld met 4 van de 5 sterren

Problem resolved and refunded

At first I had a very negative experience because my first order never arrived, and I was also charged again automatically through the subscription system.

However, after posting my review, the company responded quickly, apologized, and processed full refunds for both orders without any complications. I also appreciate that they took the feedback into account and are making changes to improve shipping times.

Although the initial experience was frustrating, I appreciate that they ultimately resolved the issue professionally. Thank you for the attention and support.

18 mei 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Azalea! Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the delays and the unexpected subscription charge.

After reviewing your case, we went ahead and processed refunds for both Order #14495 and Order #21619 — we didn't want to wait on a response from you to do so. It may take a few days to reflect on your end.

I'm also happy to share that your feedback has directly contributed to a meaningful change — we have now moved our fulfillment operations to the United States. Future orders will ship significantly faster.

We hope to have the opportunity to serve you better in the future.

Beoordeeld met 4 van de 5 sterren

I have just received my order .

I have just received my order after several weeks.
I have fed the dog and will update as to effectiveness.

Now most of the way through the 1st bottle. There has been an improvement but not a solution yet.

17 mei 2026
Review zonder uitnodiging
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Antwoord van Pupganics

Hi Guy! We are so glad it has finally reached you, and we truly appreciate you giving Pupganics a try. We cannot wait to hear how your dog gets on — we hope you start seeing great results soon!

Please don't hesitate to reach out to us at help@pupganics.com if you need anything at all.

Beoordeeld met 1 van de 5 sterren

Pupganics are scammers

I ordered Pupganics for my dogs on 9 April 2026. Today it's the 14th of May 2026 and I still haven't received my order. In the meantime these scammers automatically debited a second order from my credit card without my authorization. Please don't waste your money to order this product as you will never receive it and they won't refund you your money. A big SCAM!!!!!

9 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have been waiting since March for my…

I have been waiting since March for my order I have barely received updates I have contacted them saying if my order is not coming than please send me refund and cancel my subscription . No reply they are not reliable nor helpful

26 maart 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Chris! Thank you for your review, and we are so sorry to hear that your March order never arrived — that is absolutely not the experience we want for our customers.

We would love to make this right for you right away, but we are having trouble locating your order with the information available. Could you please send us an email at help@pupganics.com with your order number so we can look into this as quickly as possible? We want to get this sorted out for you!

We truly appreciate your patience and hope to hear from you soon.

Beoordeeld met 1 van de 5 sterren

Reap off and needs to listen

You keep taking my money and when I ask you to stop and cancel the account you don’t want to as you’ll loose money. I’m a pensioner and they take money out of my of account every 7-10 days and my dog wouldn’t eat that amount in a month. Need to listen to your clients and their requests.

9 mei 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Walter, thank you so much for reaching out and we sincerely apologize for the unexpected charges. We want to assure you that we are taking this seriously.

We have gone ahead and cancelled your subscription and processed refunds for your April orders. It may take a few days to reflect on your end, but rest assured, it is all in progress.

If you need any additional assistance, please don't hesitate to reach out to us at help@pupganics.com — we are always happy to help.

We truly appreciate your patience, Walter.

Beoordeeld met 1 van de 5 sterren

SCAMMERS

SCAMMERS. They take your money and never deliver.
Then to top it off they place a debit order on your account and take your money again without ever delivering. Just spent a Friday afternoon on calls to my bank's fraud dept to get this stopped.
Read the fine print! Actually never order from them!!!

8 mei 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Jeanette! Thank you so much for your review, and we sincerely apologize for the long wait and the frustration of being charged before your order even arrived — that is completely understandable, and we sincerely apologize.

Shipping to South Africa has presented some significant challenges for us. We hear you, and we want you to know that this feedback has directly driven a major change on our end.

We are so happy to share that we have officially moved our fulfillment operations to the United States to ensure faster, more reliable shipping for all of our customers. This means the core issue you experienced is one we have already taken concrete steps to fix.

In the meantime, we have gone ahead and cancelled your subscription and processed your refund. You should see it reflected within a few business days depending on your bank.

If you have any further questions or need assistance, please don't hesitate to reach out to us at help@pupganics.com — we are always happy to help.

Beoordeeld met 1 van de 5 sterren

Scammers

I have paid for two orders and have not received any of the items I have ordered, this is just scamming site, as they don't even reply when you queried why you have not received your order.

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Take care

By not deceiving customers I have not received my stock which was way above my budget
No one gets back to me and no one cares since they know I am in a country where I can not find them, I requested a refund but no one is responding

Pupganics can not be trusted they behave fraudulent by just keeping quiet regarding what is already paid and has the audacity to try and charge more money on the clients account

Só the review caused a Stir suddenly emails were answered and information given that I can track it myself in our country, I did and finally my parcel was found, only to discover I had to pay for it to be released

I corresponded via email and informed them that I am not yet willing to change my views, if it was not for my persistence I still would not have my parcel, I am grateful for that, some clients reviews state different since they are stating that they are still waiting

I'm trying the product and did convey if I am satisfied that the product helped my furry babies I will give another review

28 april 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi, thank you so much for taking the time to share your experience with us — and we are so pleased to hear that your parcel has finally reached you!

We sincerely apologise for the delays in communication along the way and for any stress this may have caused. We are continuously working hard to improve and ensure every customer feels heard, valued, and taken care of — your feedback plays a big part in helping us do that.

We also appreciate your patience and persistence throughout this journey, and we are glad our team was ultimately able to assist you in getting your order sorted.

We truly hope your furry babies enjoy the product and that it makes a wonderful difference for them. Please don't hesitate to reach out to us anytime at help@pupganics.com — we are always here and happy to help.

Beoordeeld met 1 van de 5 sterren

scam

I think this is close to a scam. It was listed as being shipped from China and delivered to my home, but it never actually arrived. I reported it to PayPal and received a refund immediately.

1 mei 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Kaz! We are truly sorry your order never arrived — we completely understand your concern.

We want to assure you that we are a legitimate small business that genuinely cares about our customers. We have since moved our fulfillment to the United States to ensure faster and more reliable deliveries.

We are glad PayPal resolved this for you, and we hope to have the chance to show you a much better experience someday. You can always contact us at help@pupganics.com if you have any questions.

Beoordeeld met 5 van de 5 sterren

Pupganics has been AMAZING

Pupganics has been AMAZING! My dog prefers his vitamins over treats now. He loves the chicken flavor, and has been so full of energy ever since he started taking these. The itching has also decreased significantly!

18 april 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Tabitha! Wow, this just made our day! 🐾 Thank you so much for sharing this wonderful update!

We are absolutely happy to hear that your dog is loving his Puypganics multivitamins — preferring them over treats is honestly the highest compliment we could receive! And hearing that his energy levels are up and the itching has decreased significantly is exactly why we do what we do.

Thank you for trusting Pupganics with your pup's health. 🐶

Beoordeeld met 1 van de 5 sterren

i ordered 30 days ago and never…

i ordered 30 days ago and never recieved. i reached out to customer service two weeks ago and this is response “ We sincerely apologize for the delay. Our shipping partner has informed us that there was an unexpected holdup, but the good news is that your order is now on its way and currently in transit.”
i reached out last week same response
i reach out this week same response
i ask for a refund no response. at this point im convinced this is a scam. no refund, no item, no support

25 maart 2026
Review zonder uitnodiging
Logo Pupganics

Antwoord van Pupganics

Hi Rick, we are so sorry — we completely understand your frustration and we want to assure you that we take this very seriously.

After reviewing your order, we can see that tracking marked it as delivered, however we absolutely understand that you did not receive it. To resolve this for you right away, we have gone ahead and applied a full refund to your account.

We also want to share some exciting news — we have now moved to US-based shipping and production, which means significantly faster delivery times going forward. We are confident this will make for a much better experience.

We hope you'll consider giving us another chance down the line — we'd love to make it up to you and show you the experience you should have had from the start.

Beoordeeld met 1 van de 5 sterren

Very bad service

Very bad service. Have not yet received the ordered product and the paid amount was twice debited against my account.

25 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It’s a scam!!

It’s a scam!!! I ordered from them over a month ago and the order never arrived. Now they keep charging me every month!! It’s a scam!!

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

I have had nothing but great things to say about this product. The customer service has been amazing and very responsive. My dog loves his “vitamin”.

26 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order still in transit - I ordered in March and my order has…

I ordered in March and my order has still not arrived - in error I subscribed to a recurring order and have already been billed for the second month . The marketing team keep asking how I am finding the product - not funny!
I am frustrated and hope to receive it soon - in the meantime my dogs are scratching themselves to bits ☹️

24 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pupganics is a miracle vitamins

My Brownie crossed the rainbow April 14. For two years he was suffering from skin rash, ear infection, constant scratching and licking. He developed skin tags, warts and waxy smelly skin. Apoquel was introduced to me. I know this medicine is not healing his problem but it alleviates him from all the pain he was suffering from. During this time I was constantly researching on Face Book for a solution. I tried different kinds believe me, but nothing works until I found Pupganics.
The very first day he chewed it he immediately stopped itching, his rash all over his chest started fading. The second day his ears healed no more black smelly sticky waxy ears! The third day, his waxy skin on his inner thighs became nice and smooth to touch. The third day his skin tags started falling off from around his eyes and some parts of his body. He slept so well.
During the course of his apoquel saga his tummy started to show a lump. This grew and we suspected it to be a tumour. He left us too soon.
Brownie was taking Pupganics for two weeks until he passed. Those two weeks were the best days of his life. Thank you Pupganics. We wish we’ve found you sooner.

1 april 2026
Review zonder uitnodiging

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