Pure Beauty Reviews 

516
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good delivery, fantastic price and such a great product! Have been using medik8 night restore for over 3 years and it never disappoints; and neither did Pure-Beauty. I do recommend them!

Beoordeeld met 5 van de 5 sterren

Sending this from New Zealand my sister in Bristol I wanted a supplier I could trust and this one met my expectations. Prompt delivery and clear fast communication. She was delighted. Will use again.... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent company! Super prices on the Medik8 products that I needed. Timely delivery and items well packaged. Also really nice to support a small local business. I will definitely be reordering from... Toon meer

Beoordeeld met 2 van de 5 sterren

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoonheidssalon
  2. Cosmetische producten leverancier
  3. Gezondheids- en schoonheidsartikelen winkel
  4. Haarproductenwinkel
  5. Huidverzorgingskliniek

Geschreven door het bedrijf

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

516 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(516)

219 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

Great service, good availability of products, competitively priced and speedy delivery. Loyalty rewarded.

18 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very pleased overall

First time using this company to order Elemis shampoo which was on offer at a good price. Ordered at wkend and arrived Thursday, well packaged and in perfect condition. As well as being the best price at the time, I used this company as I like to support local independent businesses. If we don’t use them, we could lose them. Even thinking of booking in for an Elemis facial now. Thank you Pure Beauty for a positive experience.

27 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great communication

Great communication!

I noticed an offer hadn’t been applied to my order. I sent and email enquiry which was responded to next day and my order updated to include the offer.

All items ordered have been delivered within a good timescale.

Thank you!

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy customer

Product exactly as described, competitively priced, well packaged and delivered promptly.

19 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products, great prices!

I have been using Pure Beauty for a good number of years, I started buying Dermalogica products as a client at the salon and then continued with online purchases. The prices are most competitive, and the service is quick and efficient. I also like to receive the free samples as a way to try different products. Thank you Pure Beauty.

26 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pure Beauty - pure brilliance ))))

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products

I’ve had cause to ring them about an order and they are an absolute delight to deal with - friendly, helpful and really personable

I would highly recommend Pure Beauty to everyone - great service, super fast postage, brilliant prices and freebies too!!

What more can a girl ask for? Cx

9 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been ordering from Pure Beauty…

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on amount. Delivery is within 3-5 days from order.

28 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

I recently came across Pure Beauty and will definitely buy from them again. I bought some Elemis products and they were the most competitively priced I found. Delivery was quick and well packaged.

8 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Reductions

Easy to use website and competative prices. Delivery satisfactory but nothing is ever quick to IOW. Love the free samples & gifts as spent over £100 stocking up on Dermalogica. Will def order again, thank you Pure Beauty

7 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Placed an order 4 days ago and still…

Placed an order 4 days ago and still showing as pending. Please cancel my order and issue a refund. Cannot get through on the telephone and the email address shop@pure-beauty doesn’t work. My emails keep bouncing back.
Update: after review order was dispatched Royal Mail 24hr tracked-thank you. Now received.

27 november 2025
Review zonder uitnodiging
Logo Pure Beauty

Antwoord van Pure Beauty

***Thanks for the update***
--------------------------------------------------------------------------------
Firstly I would like to apologise that we were unable to send out your parcel as quickly as you would have liked. I know we have had a few issues with deliveries to us.

I will clarify when we received and despatched your order. It has not been 5 days.

Your order was received on 27/11/2025 at 20:53. Your order was despatched on 01/12/2025 (today). This is 3 days - not 5 days. We are a family run business and we do not process over the weekend.

I am really very sorry if you were unable to get through on the phone but if you have left a message I can promise that Casey or Susan will call you back.

We do not take cancellation requests via trustpilot as authenticity cannot be verified. However I can confirm that we have received your email to cancel your order but I am afraid this was after we sent your parcel to you today. I will respond to this email and apologise for not being able to cancel it in time and I will arrange for a return to us for a full refund.

Beoordeeld met 5 van de 5 sterren

Great customer service theee lady i spoke…

Great customer service the lady i spoke too on the phone was very nice and helpful , she assured me that i will receive my order within few days with an apology for the delay , so to my suprise I did ,i Will definitely be shopping from you again especially with lovely discounts you get , thank you.

28 november 2025
Review zonder uitnodiging

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