Pure Reviews 

You have to jump through hoops to get the instructions Online. After half an hour of trying this and that, resetting passwords and proving that I'm not a robot, I gave up!!! Most product instructions for any consumer goods are readily available online, but not Pure ones. I'll stick to Sony or Panasonic in the future !!

Really good customer service. Product is also really high-quality.

Would purchase there again.

Following a recommendation from a friend I purchased an Evoke C-F6 Radio / CD Player in July 2020 direct from Pure.Com. We were entirely happy with the unit but unfortunately it developed a fault in October 2020. I communicated with Pure Support who responded rapidly & most helpfully. Within a few weeks I had returned the unit & received a replacement - all at no cost to me. Outstanding customer service. Thank you.

Ordered directly from their site - no confirmation email - no conformation page - tried to contact them via website - no reponse.

Money taken via paypal.

Seems dodgy.

The screen of my Evoke F4 died after only 2 years or so. asked where I could take it to be repaired and, wow, they do not provide spare parts anymore. But hey, they offered me a 30% discount on a new purchase at Pure!Shameful to say the least. 175 euros worth of radio and they do not make spare parts? what a ruse! I wil stay away from this company and its product and prompt you guys to do the same! not to be trusted!!!

Paid stacks of money for radio great bit of kit everybody enjoyed it then it stoped working you just carnt frow kit like this in da bin it’s just not British like so there it sat for a year my son bought a new power supply no good I’m going to give it to the scrap man what m 200 quid

Pure appear to design products to fail, then fail to repair or replace. I have bought two expensive audio products neither of which lasted long enough to justify their expense and each time I was advised it was not economical for Pure to repair their products meaning more expensive items to go to landfill. This is unethical and unsustainable and I will not be buying Pure again.

Having spent sometime looking for an internet radio I stumbled across the Pure F3. This was discounted by the Pure website and despite the negative comments I made the purchase. I couldn't be happier, I ordered online and within the timescale of three days the item arrived. I was also provided with a tracking facility to confirm the progress of the purchase. Within a few seconds the radio was up and running and the quality of the sound and the features I could only describe as excellent. Pleased I made this purchase and now considering a second! Prior to making the purchase I had to contact Pure via email and received a speedy response. Good level of service.

I recently returned a faulty radio and was sent a replacement (a different model as there was no more stock of the previous one) without fuss or delay.

Delivery was very fast.
For a delivery from Austria to the UK the delivery only took three days.
Customer Service was amazing. Needed to send my parcel back, customer Service was really fast and friendly. Even after UPS couldn't deliver the parcel the customer Service sorted all the things out for me.

Money has been refunded in time.
Couldn't be happier.

I bought a pure radio on 8th May; if we were in lockdown a good digital radio would help to pass the time. The radio had a fault that was evident on day one so we packed it up and informed Pure immediately. Being aware of the effects of
Covid, I didn’t expect a quick response but after about 6 emails and a telephone conversation, I eventually managed to get someone to send me a return label (with no instructions in English). After an hour’s round trip to a UPS partner, I still had to pester them 3 weeks after they received the returned parcel for my refund. Worst customer service I have ever experienced. Avoid dealing directly with this firm; once they have your money, they are not interested.

Bought a pure one classic which i quickly found to be deaf.Did the internet upgrade and found it then received one less station than before.Soft touch coating quickly turned into a sticky horrible mess.If i could give it no stars i would.Dont buy a pure radio avoid at all costs.

I ordered a digital radio but they didn't deliver. Asked money back, but they told me they couldn't find my payment. They do not response anymore. Sadly I didn't use PayPal.
Their Twitter and Facebook account do not exist.
Are there stil employees in this company?
Pure is sold to an Austrian investment company AVenture GmbH a few years ago. It looks like the end of this Britisch company. Sorry for the nice people working there.

Nice neat player. Received the radio mid June and when set up discovered the remote was not working. Messaged Pure the next day and two months later I still have not had a reply. In the mean time I changed the battery in the remote and it worked. What company ships their products with dud batteries?

Covid might be a reason for poorer customer service, but it shouldn't be a reason for no customer service at all. I'm still waiting to hear from Pure having sent numerous emails about a radio that was working fine one day then dead as a door nail the next. Other companies seem to be getting back to normal response rates by now, why not Pure???

We have five Pure internet radios around our home. Over the last two years or so they all have been intermittantly showing the wrong time, being on average three to four minutes slow. This is a shame because in all other repects the radios perform well. Factory resets and all other fixes I have tried have not worked. I have raised at least three tickets on Pure's help desk requesting that the fault is rectified. Each time the reply has been along the lines 'the clock on the internet radios is based on a server managed by a third party. We have had some issues resolving this with them' and now, apparently, Covid19 is responsible for the latest delay. Two of the devices we have are elderly Evokes and the displays are beginning to fade (spares to repair are not available but that's another story). When the time comes to replace, they will not be replaced by devices which display the incorrect time.

Be very wary! I’ve had 2 pure Evoke radios - both never lasted more than a few years. The first the display stopped working so you just had to take pot luck if you wanted to find a station. The second radio the volume just stopped working altogether (although the volume will kick in when the alarm goes off but this only lasts an hour). I tried a factory reset but nothing changed and I even contacted Pure but all they could offer was a 20% discount off a full price model. I’m not wasting my money with Pure and will look for a decent Radio manufacturer.

Wow, I wish I'd read the reviews on here prior to buying an Evoke C-D4. The product is unreliable, all audio has ceased on any source and factory reset has done nothing. Customer Help Centre was not immediately helpful, although I understand the challenges of the current circumstances. I was referred to the original seller, who has ceased their trading relationship with Pure and is unable to handle warranty repairs. Help Centre has now resolved the issue to my satisfaction after 6 chasing emails.

I placed an order for a Pure S6 clock radio. I was told 1-3 days delivery time. On the 5th day I emailed to ask when I would be getting the product, only to be told we have moved warehouse and we haven't had it delivered. I told them I wasn't so much interested in when they would get it, but more interested in when I would. They replied again to say they had no idea. No apology, nothing. I then asked how I go about cancelling the order, they replied to say they had cancelled it and I should have seen on their website that it wasn't available yet. The website had no such message and they emailed me confirmation to say it would be delivered in 1-3 days. S**t customer service. I'd advise anybody else to shop elsewhere.