Pure Reviews 

I was always under the impression that this was a premium brand - as that is how it markets and prices its goods - however, this is far from the truth. I have had a Streamr Speaker for a year and it no longer works (will not charge), and given that the product comes with a 2 year warranty it should be a simple repair or replace process. However, I have been trying for a month to get an answer out of Pure's customer services, and other than quote from the big book of 1000 excuses they have done nothing. The general theme of the excuses is that as Pure's warehouse is in Austria, Brexit has created all manner of barriers to it actually replacing or repairing defective goods. Pure is unable to identify exactly what these obstacles are; or recognise that real, or otherwise, any such issues are entirely its own responsibility and do not impact on its obligations under the Warranty and/or Sale of Goods Act; but nevertheless it continues to hide behind them. I am really surprised at how poor/non-existent Pure's customer services is.

Purchased a DiscovR smart speaker June 2020, delighted with it. Unfortunately it stopped working February 2021. Contacted Support Pure. They were brilliant (speaker had to be returned to Germany) they emailed all the paperwork required, including the UPS postage. On receipt of the goods the refund was credited to my PayPal account. 100% satisfied.

Tried to find an instruction book to find out how to turn down the back light on our Evoke. Instruction manuals have gone from their website. There is no support, just a clunky wannabe Apple forum which tells you nothing. John Lewis needs to stop selling this brand!

Terrible level of service, they offer a refund but you need to cover the postage costs to send back to Austria. Not ideal when the company is happy to sell the product to retailers within the UK but not offer a UK warranty service. AVOID

Terrible customer service. Been waiting over 6 weeks for a radio that they took payment for when I ordered, with no word of when I can expect it. No UK customer service number or any means of contact provided in the email informing me that there would be a delay and the form on the website is difficult to complete.

No support once they've lost interest in a previous model. I can see support articles about issues I have with a Pure speaker when I Google. But all the links just go to page not found on the Pure website. So not only do they not provide support, they remove things which could have been helpful and would cost them nothing to leave somewhere.

Apps are gone or dead leaving us with an expensive brick.

I had a Pure Evoke Flow. Like most people, the display failed just out of warranty. Opened it to check on replacement to discover the cheapest, nastiest hot glued mess imaginable (in complete contrast to the sleek exterior). The device was a mess of cheap components badly assembled. This company should not exist.

Pure are a fairly dominant force in DAB radios and over the years I have bought a number of Pure DAB radios and radio/CD player. None have lasted more than a few years and none of them seem to be constructed of quality materials. In particular the power connector cabling is very flimsy and on a number of radios split apart after a few years use. Perhaps Pure feel that "a few years use" is fair wear and tear but the Pure brand tends to be more expensive than other brands and I expect more. As usual spare parts are impossible to source and repairs are uneconomical !
Pure also make a big thing of their state of the art HQ in the UK but have a message on their web site that they are currently unable to shop to the UK so clearly none of their products are manufactured in the UK.
Time to sample other brands I think.

Poor support. I would NOT buy a Pure device in the future. I have an Evoke-3. I have always had a problem in getting software updates for it and now they no longer support it - this is unacceptable for an expensive device. Be careful

Bought an Evoke F3 with Bluetooth at/about Christmas. Had the Pure Avanti Flow for many years before hand & very happy with it.
Evoke F3 is very poor. Sound is poorish....sounds tinny. The light at it's dimmest is too bright..it can't be turned off without the radio being unplugged--ie too bright for beside a bed. Worse though, when "My Favourites"are clicked on the internet radio section, the device says "not registered" and told to visit flowlive.com.Ditto with "my added stations"--ie could not add any. Pure answered my first email saying that the 14 digit code (6 letters, 2 numbers and 6 letters) under the bar code was not recognised. Subsequent emails from me to Pure were blocked.I still use the F3 as an old fashioned radio, but I was truly shocked at the level of after sales care, which I can only say is akin to gangsterism. You have been warned.
Jim Allen (Dublin)

Bought a new Pure Evoke C-F6 at an auction. Although at first i was happy with the unit, soon the cd-player began making scratching noises.

Because of the high shipping costs (30 euro's), i waited a while to send the unit back. Finally i did on the promise that Pure would either fix the issue or send a new unit back.

Then the problems started. To make a very long story short: Suddenly they couldn't fix it or send me back a new unit.

The customer service offered to send me a cheaper model (which was not what i payd for) or a refund. The refund was useless because i couldn't by the same unit back for that price.

Then i've waited for 5-6 months on the promise that new stock would arrive in december. When the wait was finally over, they did not recieve any stock. And to make matters worse, they also suggested i should take one of there solutions since i was eating away my waranty.

So now i was down 30 euro's for a shipping fee. They've broken several promises and suggested that while i waiting for a solution, my waranty was going down the drain!

Finally i gave up and took my losses.

Never in my live have i been this appalled by a customer service. I'm still flabbergasted by this Pure hatred for customers!

I have bought 2 Pure Move R3, one for myself one for my wife. Both produce good sound and have a good features and user interface. Just what you would expect from a high cost “quality” product. Two things let this product down, fully charged the device only delivers about 4 hours listening, the other that is making it almost impossible to use, the volume down activates automatically. This used to be able to be relieved by pressing the down button fully and quickly releasing! This work around noes not work very well now and the problem is occurring nearly every time it is turned on. Very disappointing for an expensive product

Pure siesta radio

Absolute rubbish. Avoid at all costs. Faulty from the beginning but took due to world events only just got round to taking back to curry’s. Jusr out of their one year guarantee and now Pure say return to Austria at my expense!

Bought Pure Siesta Home clock/CD/radio costing £160 just before Christmas. All working fine except that one of the two integral USB charging ports completely ‘dead’. Supplier promptly replaced with a new unit, which turned out to have the identical problem. Thinking ‘third time lucky’ I agreed to a second replacement only to find that too had the same problem, only this time with the other charging port. Used ‘contact us’ page on Pure site to see if there was a batch issue, but 3 days later have had no response. No issue with supplier - they have been helpful throughout - but 3 units all with near identical problems?? I have completely given up on them now.

I have had 2 DAB radios from Pure. The first one would not charge after about 1 year. On the second, a T4, the 3.5mm jack no longer mutes the internal speaker.

Will go back to Sony or Roberts in future.

I bought the Pure Move R3.

This was perfect.

However in less than a year, the volume down button got stuck, and just keeps turning down all the time. Nothing I can do about it. So it is useless - and this was a costly product.

Pure claims it offers free returns. You try it! Hopeless.
After many attempts at contacting them and being told they would send a pre-paid return label I’ve given up and paid £4.70 to return a very small parcel. Never again - last time I use Pure. If M&S, Next and most others can do this why not Pure? It’s not rocket science to have printable free returns labels on the website like others. WON’T use Pure again.

I bought a DAB+ car receiver. The Highway 200. Webshop works very well. Information received very quickly. Well packaged.

Fast shipment to Belgium: 21/11 (saturday) ordered and 24/11 (tuesday) delivered

l have recently bought a Pure Evoke H3 having had a Pure Evoke 1S for many years. My 1S does not have a sleep mode and l have got into the habit of falling asleep with the radio on which apparently is not good for your health.
My only criticism of the H3 is the screen light brightness. l can choose from Level 1 - Level 5. Unfortunately Level 1 , the dimmest, is significantly brighter than the 1S night mode which is automatically activated by a light sensor. At the time it was marketed as an energy saving feature as were other features of the 1S.
Pure would appear to be not so bothered about energy saving now. It seems very odd to give the customer a choice of brightness level but not to allow the customer to choose the level of a previous model of radio.

Awful...purchased two (premium priced) digital radios. One for us & one for grandparents. Within two years digits displays disappeared and as nothing is labelled it’s virtually impossible to use! Tried to contact Pure several times as the retailer will not help and literally no response. While the radio displays were working all was ok so just expect the product to last for 48 months before developing a fault. We’re replacing with a different manufacturer product