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Beoordeeld met 2 van de 5 sterren

I needed a new power cable for my clock radio. I contacted the customer service desk at Pure to help me identify the correct cable, as my clock radio has been discontinued. The help was ve... Toon meer

Beoordeeld met 5 van de 5 sterren

Since purchasing my first Pure Evoke DAB radio several years ago I have gone on to purchase one for every room. Including 2 that incorporate CD player. I have nothing but the utmost praise for your pr... Toon meer

Beoordeeld met 1 van de 5 sterren

I bought a Pure Evoke internet radio about three years ago having had a similar model for DAB. It worked Ok to begin with but then started losing connections for no reason. Sometimes it would conn... Toon meer

Beoordeeld met 1 van de 5 sterren

A big 'plus' about their DAB radios is the supposed ability to do software updates. Fine theory but after typing in lots of digits, the download button did nothing - checked all potential locations, n... Toon meer

Bedrijfsgegevens

  1. Hifi-winkel

Informatie afkomstig van verschillende externe bronnen

As the pioneers of digital radio and the first to fully embrace the technology in 1999, Pure has become the world’s leading digital radio manufacturer, with over 5million sold worldwide. Passionate not just about radio, but quality audio; Pure designs and engineers its radios in its state-of-the art engineering facilities just outside of London. Benefiting from its heritage of developing award-winning digital radio products for the home and the car; all products are digital tick approved, with industry leading three years warranty as standard.


Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

278 reviews

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1,8

Alle reviews

(278)

32 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Dreadful sound quality

Bought a Pure Moment which Pure sell as having excellent sound quality. It's going straight back because it sounds like it's been put a in a bucket full of cushions. Worst sounding radio I've heard since about 1970. Utter rubbish. And I now see there are a ton of reviews about this product that say the same. Avoid Avoid Avoid.

2 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

C'est très simple


C'est très simple, vous payez 1 mois renouvelable si vous le souhaitez.
Au bout de 20 jours je contacte le site pour arrêter l'abonnement automatique. Mais le prélèvement se fait quand même, j'ai du contacter ma banque pour bloquer le prélèvement.

1. Aucun moyen de contacter le site, ils ne répondent pas aux mails.

2. plein de faux comptes avec de fausses photos style mannequin ou bombasse : vous pensez que vous croisez des filles comme ça dans la rue ? ...

3. incitation à acheter des droits à envoyer des messages. J'ai acheté pour plusieurs euros des droits aux messages, mais évidemment personne ne m'a répondu.

PURE propose aussi d'acheter des cadeaux pour apparaitre en première page, mais ça ne sert à rien, les " vraies " filles font défiler sans prendre le temps de regarder, elles attendent qu'on les contacte.

Donc, éviter cette application qui vous fait dépenser de l'argent pour rien et vous donne de faux espoirs sous l'effet du fantasme et de l'excitation.

Allez plutôt dans les bars, faire des sorties dans la vraie vie, vous aurez plus de chance et ce sera plus sain.

4 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rubbish

Rubbish, second one to stop working after less than a year. Expensive rubbish

23 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Product seemed fine but was a bit…

Product seemed fine but was a bit finicky to use, e.g. power cable easily disturbed losing connection. Then, using the headphone output the socket was so tight it broke the plug and now the radio is a paperweight!
Even worse, Pure's customer service is slow and unhelpful. We agreed a resolution in mid-December and it's still not been delivered. Avoid.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a scam!

This company is a scam!
Don’t even think to try on them!
They did not respond to me for very long time.
Then they told me that they will refund me after 10 days and has been almost 2 months and still no money back.

25 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Two Pure DAB radios not usable.

My Pure One Mi doesn't update and the download file from Pure's website doesn't do anything.

To add more grief, my Pure Evoke display has failed.

These products and their support is simply awful.

3 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Support Service

I recently bought a 2007 Siesta clock radio for £3 from a charity shop. I contacted their support team for advice about updating the software and how to upgrade it to DAB+. They were extremely helpful in helping me to work through these issues. Now the radio is even better than it was back in 2007.

27 oktober 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Not so pure this company

Woud be a great product the Pure Moment clock radio. However ...
Bought the Pure Moment clock radio and Pure company knew that there were software bugs in it. Still this company started selling this clock radio.

Problem: set the alarm to turn on the radio to wake you and then the buzzer will go off.

6 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If I could give a zero star I would

If I could give a zero star I would. I have a couple of Pure radios which have given intermittent problems since purchase and just recently they have both thrown a major problem with accessing DAB+.
I managed to update the software on both (what a pain to do) for DAB+ when it first became live and then both radios, at the same time, just recently decided they would no longer get DAB+. It was as like they have both reverted to a previous software level at the same time. I have tried to update them again by the Pure website but this says my software is up to date. I have lost my favourite radio stations as a result. I can not believe this is just fate as they were working OK until the above event, very suspicious. When i try to get my favourite programs it just says update required and there is not one. Very disappointing come on Pure get your act together,

4 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have a Pure Move radio 2520 that has…

I have a Pure Move radio 2520 that has stopped charging I am sure it needs a replacement battery but Pure Radio has ceased trading unfortunately
If you go online there are one or two places that you can get a battery but appear to be getting less as most say they are out of stock Amazon have them at £23 each I have ordered one from Best Batteries at £2 less including delivery

26 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I do not recommend PURE!

Battery pack expanded inside radio unit forcing cover off and damaging case. Phoned tech support who couldn't have cared less. They do not sell spare parts anymore! Told me to go to amazon for 3rd party providers for new battery pack. This is the 2nd radio I have bought from this company. It will be the last. The first radio developed a power supply fault and they wanted to charge me £75 just to look at it. I should have learned from the first experience but foolishly I thought that PURE was a reliable and premium brand. This is not so. It is cheap quality and construction sold at premium prices.

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

H4 radio failed for no apparrent…

H4 radio failed for no apparrent reason.

The Pure stuff looks good but is massively over-priced. This was a very expensive mistake. I am so disappointed. I cannot to throw over £100 so won'be buying anything else by Pure.

Another irritation is that my Pure CD-4 will not eject a CD, only turning off at mains will fix this. Very annoying.

11 augustus 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Disappointed

Out Pure Evoke is no longer usable as it can no longer download "updates" from the Pure website. I assume this makes it "no longer supported". As a result we can't access many of the more recent stations and those that have changed frequency. Have had to buy a replacement. I expect better from a company that positions themselves as "Premium"

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top of the market

I have just replaced a very old Pure Evoke radio (bought at least 10 years ago). The sound was still good, but the text on the little screen was fading. My new Pure radio is a Classic C-D6, a lovely wood/walnut unit with a black front. The sound is perfect, and the settings are easy to set up. I am only using it for DAB radio and CDs, but it has many other facilities available. And their Customer Service members, especially Enes, are very helpful and patient when setting up if needed.

22 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor durability

I have had 4 Pure radios and 3 have suffered from the display failing after a few years and one has also suffered from the black case crumbling.
If you want a reliable radio buy a Roberts or Sony which give many years of service and have been going much longer than Pure.

2 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Pure Siesta Rise Dab radio…

I bought a Pure Siesta Rise Dab radio alarm. I opened the box and carefully pluged it in and tuned it up. The sound quality was worse than terrible. I tried 5 or 6 different stations disgusted by the sound. I unplugged it packaged it up and returned it to Argos which have a great returns policy. I would honestly say this product is unfit for purpose. Even radio with just speaking voices was awful. I still have a Pure Sonus dab from the 1980s but it is Dab not Dab+ so short on stations now but it sounds great with any style of music. Pure radio,s don,t sound like this one anymore.
S6, Siesta Charge or Rise models please stay away from they all sound terrible as i have tried them now. I think Pure have gone to pot.
I am now looking to try a Sangean rcr 20 and a Roberts 94L. Stay away from the 3 i mention they are bad.

24 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

STILL WAITING FOR REFUND 5 MONTHS ON

Item sent with no paperwork.
Contacted Pure 3 times for return docs. finally got them.
Still waiting for refund 5 months on.
Appauling customer service.
DO NO BUY ANYTHING FROM THIS COMPANY

9 april 2024
Review zonder uitnodiging

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