Pure Reviews 

Absolutely shocking service from a “premium” radio brand. I received a s6 clock radio as a gift. Once set I couldn’t change the alarms without unplugging the unit and plugging it back in again. Contacted support that took me through the obvious trouble shooting steps which didn’t resolve the issue. Refused to be of any additional help as I didn’t have proof of purchase and said that through the serial number it was out of warranty. It was a brand new unit!

PURE Siesta Charge ceased charging any wireless charging phone placed on the device, despite only light usage over a few years.

I’d put up with the buttons not doing quite as they should - setting an alarm wasn’t straightforward and sometimes the buttons did as intended, others they don’t. But I only got the device for the added wireless charging function and it stopped doing what PURE advertises it does.

Customer service via email. Took me through basic time-wasting steps such as removing any phone case, switching the unit off & on. Absolutely no interest in supporting faulty devices if they're out of warranty, despite what the UK Consumer Rights Act 2014 states.

I quote PURE: "we can no longer offer any repair services or spare parts as this would not be economical."

How they think it's economical or indeed ethical for me to replace junk devices after only light usage AND send more to landfill should be front of mind when considering a purchase - surely plenty better quality, serviced and priced out there.

Fever ki company ki battery ekadam ghatiya kism ki hai battery ghatiya kism ki hai battery ghatiya kism ki hai bahut hi kharab kabhi Lena bhi mat battery ki guarantee likha Lena Mana yah karna Varna dusri battery dekar ke aapki battery rakhe rahenge jab vah 30000 chal jayegi tab aapko wapas karenge isliye battery Lena hi mat ghatiya kism ki battery hai aur battery guarantee jarur likhva Lena is time per yah sale jitne Hain sab faltu ka kriya karm karte rahte hain

Nice audio but their technical support is useless. I've been trying to upgrade my Elite to DAB+ and it doesn't work -I've taken the steps they describe MANY times. Starting with S/N, then following instructions. They don't read the tickets I raise, just repeat the steps to take and then state it's "resolved" so every time I have to start explaining it again. I'm not a technical idiot, I can read instructions. I've now run out of patience. I will replace the radio, but it won't be a Pure one - a shame as the audio is good (I've had three of them). I've just noticed an earlier post about the 'sticky' rubber finish - mine has the same problem. Yerch.
PS: finally sorted thanks to me throwing a verbal wobbly on the 'Pure' FBook page - there were some issues with their instructions/download. I actually had help via DM from someone who knew what they were about (mostly). Shouldn't be so hard should it?

I have owned a Pure One Mini Radio for years, and just assumed that it would become obsolete due to DAB+, Classic FM has already disappeared on the station list.

With absolutely no expectation at all, I searched and found a free of charge firmware update that has no upgraded my mini to DAB+ and the latest firmware version as well.

To be honest, Pure didn't really need to do this as obsolescence could've been blamed on Digital Radio broadcast changes.

Well done Pure. One less item in landfill.

Expensive rubbish. Bought a Pure One Elite with the rubber casing. Now it's a sticky mess and all they offer is a measly discount to purchase another radio. :(

Il 6 novembre 2023 ho acquistato/arrivate direttamente dalla PURE on line, due radiosveglie Siesta 6, una delle due fa un po' di capricci per quanto riguarda la luminosità del display, cerco di contattare da un po' di giorni l'azienda attraverso la sezione Supporto e Servizio del loro sito ma mi da sempre "Impossibile raggiungere il sito", ho provato su PC diversi in luoghi diversi e reti diverse ma la sezione Supporto non funziona per niente. Dopo tanti tentativi in varie ore del giorno e tutti giorni ancora nulla da fare; che cosa dovrebbe pensare un cliente? La serietà e la professionalità della PURE dove è?.....Attenzione!!!

A big 'plus' about their DAB radios is the supposed ability to do software updates. Fine theory but after typing in lots of digits, the download button did nothing - checked all potential locations, nothing. Emailed, messaged via FB - no response. Many of their site links don't work. What's happening there, apart from nothing.

Never mind that their radios are expensive and have proved unreliable there's no way of contacting them when things go wrong with a sale (eg the item was never sent). There's no 'phone number and they don't respond to emails or web contact forms. I got a full refund via PayPay which was a brilliant service (took under 5 minutes to refund and close the case).

When we first bought the radio the casing was very slightly tacky. Within a couple of years it has repeated the performance reported by other reviewers and become a disgusting mess with the consistency of set honey. I picked the radio up this morning and had to scrub the muck off my hands afterwards. When I looked on Google I found plenty of advice about using sophisticated cleaning materials but the consensus was that this happens with certain rubbers. I have NEVER bought another item which breaks down in this way

We have had x2 units for 8+ years
One in the kitchen plays some of our cds 20% & slow to start.
The other one radio dab display packed up 4 years ago .
Wouldn’t recommend this as reliable unit !
There replacement service was good in year one when we returned a non functional unit
Sorry

The internet radio I purchased at great expense now does not work . Pure themselves have disabled it and want me to buy another one . This is disgusting behaviour I think .

Absolute RUBBISH purchased 3 Sensa 200d £249.00 each one Pure flow £149.99 Pure has stopped its Flow WI-FI now all reduced to just door stops Do not buy!!!! pure offered £30 each but you cannot purchase a new one with amount given because they wont allow you to add all 4 up together CON MERCHANTS.

Been trying for 3 weeks to get a flow shutdown redemption voucher due to BBC stream no longer supporting EVOKE radio. THIS IS NOT PURE'S FAULT...But...
No response whatsoever from Pure to two requests.
Unable to speak to a person.
Hopeless!
Shame on you Pure.
You seem to be advertising something but not delivering it..
UPDATE. Pure evoke models can now run a software update that will allow users to access bbc online programmes.
NOT told this by pure in response to my emails but info is now on their website.
Presumably the voucher scheme now cancelled, but why not explain this Pure??

PURE RUBBISH, do not buy a Chinese pure radio, they have no back up service, they wont answer your e mails, when you have parted with your money thats the last you will ever see of them , but dont just take my word for it , look what everyone else is saying , its just pure junk from china.

Je possède 2 appareils pure Sensia 200. La société pure-audio.com a pris la décision d’arrêter ses serveurs qui permettaient de recevoir via internet les radios du monde entier le 9 mai 2023. 11 produits de leur gamme sont concernés. Aucune mise à jour permettant une connexion via un autre serveur ou une autre application n'est proposée. Les produits que j'utilisai exclusivement pour la radio via internet sont désormais hors d'usage les fonctions FM et DAB étant inaccessibles où je réside. Les produits en questions étaient vendus autour de 300 € pièce, a ce prix j'aurais apprécié d'être mieux considéré par le constructeur.
Il est clair que mes prochains appareils ne seront par fabriqué par cette société.

Disgraceful to turn off our radio. A perfectly working item to now be thrown into landfill. Can't afford a new one with your insulting offer. Will now listen to the radio through my tv.

Pure are a disgrace! Do not buy their products. They are currently advertising music player "For life" but it is no such thing. We have had a Sensia Internet radio for many years but they have pulled the plug on the operating system. It is now useless and worthless!

This disgrace of a company have recently turned off the service that allows thousands of their owners the ability to use the devices they paid for, so all we are left with is an electronic brick! Scambags.

I can understand a company ceasing support for a product after a period of time, but, to turn off the system that makes the product work, is absolutely shameful and a disgrace.

And they added insult to injury by offering a measly 30% discount on a new radio to receive their new service. DO NOT BUY FROM A COMPANY THAT DO NOT SUPPORT ALL OF THEIR SERVICES.