PUSHAS Reviews 

Absolute Nightmare
Ordered a jacket for a family members birthday, he opened it to find a completely wrong jumper. Have been trying to get this sorted for 2 months now, have sent 18 follow up emails, have contacted ACCC and told them about it, and still I dont have a resolution from Pushas. Do not order anything from these people

I’ve just received my 3rd email from pushas asking me to leave a good review.

I have been waiting for my item to be sent out for over 7 weeks. That’s almost 2 months.

Everytime I contact support, I get the same regenerated response saying “the item is stored at another location”.

I stopped receiving communication from Pushas 2 weeks ago when I requested a refund.

I have forwarded my complaint as well as other Trust Pilot reviews to the ACCC (Australian Competition and Consumer Commission)

I was going to leave this all in good faith but seems like Pushas is getting desperate and phishing for good reviews to counteract the HONEST reviews.

Great experience with Pushas, best sneaker platform in Australia.

If I could leave zero stars I would.
Funny they send me a link to leave a review for products I am still yet to have received coming up to 7 weeks since ordering.
Email system is useless continually getting the same response…….
No wonder the business does so well collecting money for orders they never deliver

Excellent prices, shoes arrived within 2 days. Highly recommend

I had a great experience ordering from Pushas! The clothes and shoes I received were exactly as shown on the website. The shoes and essential hoodies were great quality, perfect fit, and super comfortable. Delivery was quick and easy, with updates every step of the way. Everything arrived in perfect condition. I’ll definitely be ordering again and highly recommend them to anyone looking for reliable online shopping.

I've ordered from Pushas several times and each time it has been shipped and delivered within a few days. I've never had any issues with them, even being in Aotearoa.

I bought a LABUBU The Monsters Have A Seat on 2/6, But I waited for a few days it didn't ship. I sent an email and they replied very quickly and shipped it very quickly. However, the downside is that the packaging box is easily damaged, maybe the transportation was not good, Overall good.

I've used them a few times from Canada.The experience has always been good for me. I constantly praise the site.

Horrible. Do NOT order from Pushas. They sent me the wrong item, I waited forever for it and they way overcharge. I was willing to pay the price to get the item I wanted.. not something I didnt order. Also havent received a response from customer service. Trash garbage.

Appalling customer service still have not got my item was advised was sent else where to be checked if original or not but a week later still no tracking details

SCAM!! Stay away from this business!! I’ve ordered something a month ago (costing close to $200 with shipping) and have not gotten it resolved. Every time I send a query, I get an automatic response.. Horrific customer service. Total scam

Do not use this site! They are horrible with communication, keep taking peoples money and do not do what they say. Automated responses but then a completely different story saying they cannot source my item. A joke in all honesty as they said they were being sent to be authenticated.

Feels like I ordered from an international seller rather than a local one. It’s been over two weeks and my shoes haven’t even been shipped. For a local purchase, this delay is unacceptable. There’s been little to no update or communication about the hold-up, which just adds to the frustration. I expected better service and faster turnaround — especially when shopping within the same country.

My Pokémon card box arrived damaged, with the packaging torn and the protective seal barely intact. I reached out to Customer Service six times, only to receive dismissive responses claiming no responsibility. When I escalated my concerns, their reply was unhelpful and poorly handled, leaving me extremely disappointed as a customer.

*** UPDATE! ***
1 full month after I placed my order and today I RECEIVED IT! Now to my confusion,(and surprise) the quality of the product is by no means consistent with the way they conduct their business.
The Items are brilliant. All sizes spot on and they honoured by original resolution request exactly as I had asked.
BUT I didn't know even know this because I didn't get a single response during the entire process that wasn't an automated bot reply. And it's only because I raised a dispute with afterpay that the package was sent the following day. It's just NOT ok to be left in the dark the whole time when $1000+ has been spent and I have no clue at all of what is going on.

----Original review------

*CORRECTION!* 0 STARS!
I spend $1200 at PUSHAS nearly 3 weeks ago - a few automated responses from a chat bot saying someone will get back to me...Nothing.. I trusted the website at first because generally stores promoted on the afterpay, zippay klarna apps are trustworthy. Absolute joke and their refund policy is unbelievable...how can you call it a refund when they're just giving the money back to themselves as a store credit LESS than the amount you spent. How are they in existence? Why does afterpay tarnish its own reputation by collaborating with scam companies?

Update:
Almost 6 weeks since ordering has been placed and have received no update after multiple requests. Keep receiving extremely poor replies that provide no update on where my item is.
---------------------------------------------------------------
Placed an order nearly a month ago and have received zero updates.

Tried multiple times to get an update via website and email, and have only received generic replies that do not provide any information or timeline.

Like most people in the recent reviews section, I placed my order 2 weeks ago (as a gift which is now too late) and despite my attempts to contact customer service multiple times they have not gotten back to me, yet they have happily taken payment straight away. I feel as though this site is a scam and should not be trusted. $150+ I will probably never get back. Do not recommend and will never be using pushas again for purchases in future.

Received my order today. Got two labubu's. Can confirm they are authentic!

I made an order on pushau on 7 May. I have emailed numerous times. I’ve been on the app and I have asked for support. I have called. No one has gotten back to me, Still haven’t received any shipping details. My order still says unfulfilled. Really disappointing considering a lot of people spend some good money on this website and I can’t even get a reply. Still working on it guys. I’ll keep you updated.