PYT Westfield London Reviews 

Came across these products in westfield, Denisa was truly amazing , did my daughters hair and she was so friendly, professional. Very delighted with the product

The most amazing hair product company ever! I highly recommend for any straighteners curlers for everything! The workers here are so lovely friendly and helpful. The most amazing brand ever❤️

Please be careful about this scam company! They will trick you into buying an amazing product that you cannot return. I was one of their victims. I received the product and agreed to buy it under the condition that I could try it at home and return it for a full refund if I didn't like it. The manager was accommodating and agreed to this. However, when I got back home and looked at the reviews, I realised that the brush they used on me was not performing the same as the one they were demonstrating.

Upon checking my receipt, I discovered that I could only receive a credit note and not a refund. Additionally, I had to email them before returning the product. After waiting for 4 days, they finally responded and informed me that they would not accept my return and could only exchange it for another item.

Fortunately, I was able to return the item to Stratford stand and receive a full refund before receiving their response.

So please be careful of these scammers!

Second time I bought the Ion Fusion 2.0 Pro digital Titanium Styler (black and Purple) because my girlfriend loved mine and I decided to buy for her birthday.
I got served by Denisa for the second time and this was random as I went to Westfield White City the first time and second time it was at Westfield Stratford. She is so lovely and she knows her products very well. She styled your hair like in a hairstyle salon. Great experience with Denisa and Monica! Thank you!

Monica was so warm and welcoming. Customer service was 100% likewise the titanium hair straightner. I highly recommend the product.

The staff here is patient and the product is good too.

Me gusta el producto me gusta como me atiende Sammy me dejo super linda adicional Los crespos quedaron hermoso no se quitan ni con agua excelente producto, muy recomendádo así que visiten en londres esta tienda

Monica was so helpful. She made sure I was very comfortable and she styled my hair so lovely. The PYT tongues are a great product and it's like having my own hair stylist at home. It has saved me a lot in hair dressing bills. I would highly recommend them.

Flora and Monica 10/10 for customer service!
Both were really informative and helpful.
Can't wait to use my new straighteners.

I’m so happy I bought my straightener from here, and Monica was so friendly and kind to curl my hair in a busy day! Best customer service!! Love them ❤️

Hi was walking through Westfield Stratford on Saturday and decided to take advantage of a hair curling offer , wow was so happy with result , I bought the curling wand and it’s the best Iv ever tried , the girls were so helpful and lovely and gave me styling tips woukd def recommend

Luna is a very talented hair stylist. She helped me curl my hair and made me look so fashionable! Highly recommend her skills, PYT Stratford and their products. She has amazing people skills, highly recommend!

I bought the infra red ray hair straighteners in 2018 and I loved them until recently they stopped working. I got in touch with pyt via email and through the website and they responded straight away within 24 hours. I even got a call from Monika (Monique S) from Westfield Stratford telling me I could come and they would replace them for me as I had lifetime guarantee promised to me (as long as I had the receipt which is quite understandable as every place will ask for recipet as proof of purchase). I went to Stratford Westfield on 16th December and met Monika. She was so great at her customer service skills and so warm and friendly. She really cares about her customers and makes sure they leave happy. She asked for my receipt and then gave me a pair of replacement straighteners after she checked my old ones. I must say I am very happy with the service I have experienced and I will always be a loyal customer of PYT if I ever need to purchase anything else in the future. Thank you to Monika and PYT for all the prompt replies and sorting out my problem! Sheena

Today I went to PYT in Westfield where I met the lovely Monica who helped advise me on the best straightener for my hair type her customer service is 10/10 they need to have more staff members like her around.

Went to Westfield mid November 2023 for my daughter's birthday. Maryam stopped us and asked if she could try the Pyt hair straightener on my daughter's hair, we said OK. She did an amazing job, she curled my daughter's hair, put water on the curls to show how strong they hold and gave me an amazing discount. We bought it, but we noticed that curls were gone like 2 or 3 hours later. We decided to return the product as soon as possible and when we read the writing on the receipt we noticed we only have 1 day to return the product. My husband rushed to Westfield after work to return the hair straightener. The girls there, including Maryam, whom I must say was lovely on the day of sale, gave him a very hard time. They found all the excuses in the book, including calling me to verify if I am returning the product. At that point, Maryam was very cold over the phone, anyway, in the end my husband had to come back home to get what they've requested and drive back to Westfield. These people are heartless, because during our conversation on the day Maryam was doing my daughter's hair, I mentioned that we have autistic children and, one can only imagine having all our kids at home with 1 parent to look after them on a school night, the evening we've had that day. I am an honest reviewer, and I was mis-sold a product, simple! We all work hard for a living, stay honest!

I was passing through their stand last week with my boyfriend, and Angel, the seller we spoke to, stopped us asking if I wanted to curl my hair. I was about to say no and my boyfriend pushed me to do it while he went to the bathroom, so I ended up doing it!
She actually made me feel so pretty after just about 5 minutes and she explained every single detail about the product very well even before I had any questions about it. I had no intention of buying anything that day but she changed my mind after showing me the quality of the product and because of how nice she was to me, it made me realise I actually did feel pretty with curly hair ;)

She was an absolute star and an Angel (pun intended)! Thanks Angel, I’m loving my hair curling wand!! 🫶🏻

After being served by Tina, I purchased a straightener and adore it! I am so pleased as i style my hair often and there was wonderful service and experience.

The straighteners don’t have an emergency shut off. My daughter left hers on and went away for the weekend. I was cleaning her room two days later and they had burnt through the mat and desk and were still turned on! How is this safe?! Two whole days!!!!!The lady who sold them said they turn off when they’ve been on for too long - max 40 minutes. This is not the case! My house could’ve burnt down! What an awful experience! I am heavily pregnant this could’ve been an awful tragedy.

I purchased the laser curler and my curls have held for two days! They look extremely healthy and i am so pleased. Thank you so much to Tina for serving me, i will definitely be a returning customer.