QDOS Accident Assistance Reviews 

Took my sons money 15 months ago
Not paid out no communication
Keep getting passed from one department to another.
They have our money and have no interest or intention to give it to us.
Completely corrupt company.
Should be shut down and prosecuted.

QDOS took control of all aspects of my insurance claim from the beginning dealing with the third parties company right through to arranging the repairs to my car and providing a hire car until mine was ready.

Terrible company they do not care in the slightest. Been waiting 14 months for my money. Non of the staff have no idea what’s going on it’s like talking to a brick wall

Excellent experience with QDOS, Callum who I spoke to on the phone mad me feel very comfortable and answered all my questions. Highly recommend

QDOS supported the whole process from my car being damaged to arranging for it to be taken to the garage of our choice. They kept me informed regularly so I wasn't in doubt what was going on.

I recently had to make a claim after an accident, and I’m really impressed with the service I received from my QDOS. From start to finish, the process was smooth and stress‑free. The customer service team were always friendly, approachable, and genuinely helpful.
I was kept fully informed throughout the repair process, with regular updates so I always knew what was happening with my vehicle. The staff made everything easy to understand and were quick to answer any questions I had.
The repairs were completed to a high standard, and the whole experience left me feeling well looked‑after. Excellent service all round—highly recommended!

Brilliant service, fast and reliable - would definitely recommend.

Had a non fault accident on 11/8 /25 and qdos got paid by third party in October but I’m still waiting for the payment, every time I sent emails, no response. Every time I rang, same answer- “we will pay you as an urgent matter”. But nothing happened now i have approached fos and next month fca , proper useless

Abhorrent customer service! I absolutely rue the day I opted for QDOS!! It's been nearly 1.5 years since I made my claim, and there has been no communication from them for the past year. Now, when I call them, I get completely non-committal replies like they will be sending me an email, etc., which again, hasn't happened in 3 weeks.

I’m very happy with the way Qdos Law handled my case. Despite the case involving a full liability denial, everything was dealt with professionally, clearly, and efficiently from start to finish.

My case handler, Shabnum Naz, provided excellent service throughout. She communicated clearly, kept me informed at every stage, and took the time to explain the process in a way that was easy to understand. Thanks to her hard work and dedication, the case was settled successfully and I won.

Overall, I’m extremely satisfied with the service I received and would not hesitate to recommend Qdos Law, especially Shabnum Naz, for her outstanding support and results.

Excellent service given

Nice, easy handover of a hire car

QDOS took on our case at the end of June 2025, the third party admitted fault straight away they received the payment in early July. After this all communication stopped. Every time you call nobody can help. You just keep being told "there is a delay with the accounts team ", or "we've marked it as urgent and someone will give you an update" and follow up emails will be sent with no response. According to their complaint procedure you should get a response within 5 working days, its been over 5 months and we still have not heard back from them!

They took on our case in July the third party admitted fault straight away they received the payment in August. After this all communication stopped and they have essentially stolen the money. Every time you call nobody can help. Accounts team and managers are unavailable but follow up emails will be sent with no response. Follow their complaints procedure and received no reply. Now looking to take legal action. You will see many reviews like this if you google them absolutely disgusting company that should not be allowed to operate.

0 stars PLEASE AVOID this company, the worse experience I ever had in UK. 3 months chasing them by phone and emails no response.

Process has been very smooth since I called to report the accident . Everyone I have spoken to has been great.
Courtesy car was dropped off by Paul White and a colleague. Very nice , friendly guy, he explained everything and made sure I was happy .

The claim process was easy and fast, and my vehicle repair was spot on. I also received a very reliable replacement vehicle for the duration of the repair. The staff were extremely supportive throughout the entire process, from start to finish. I will always recommend QDOS.

It has been the worst experience ever, it’s been 3months I’ve been using their courtesy car and I have been calling non stop to find out the progress of my case, but they keep on telling me there hasn’t been any admission of liability. No communication has been done unless I chase them.
My file handler was changed and I was never advised of this change and I had to find out after I called to check if anyone was looking into the case, and apparently this file handler has not been empathising with me, feels really stressful and draining when talking to him.
The drivers who deliver their cars are friendly but the company is generally unhelpful. And the involvement of QDOS in my case has been very depressing, disappointing and mentally draining‼️‼️

My case hasn’t been settled yet, and now no one is responding to my emails.
Dragging this facade to court for sure.

It doesn’t deserve a star at all‼️

Improve.lmao..close the business that's the only way to resolve...waiting and waiting never get a reply from the accounts team. Same old excuses EVERY TIME I call (I'll get the accounts to email you) never in 2 months of chasing have they replayed apart from requesting my account details and they eventually let me know that "THE FUNDS WILL BE PAID BY BACS WITHIN 3 DAYS" 9 days later and still nothing in my bank from them . GO THROUGH YOUR INSURER ,,NEVER MIND THESE 3RD PARTY AGENTS . Absolutely shoddy I'd never use them again. Lesson learned