Quercus Living Reviews 

I over the past 3 or 4 years have purchased items from Quercus Living, this was my third purchase. On each occasion, the items have been as good if not better than I expected. Their prices are very competitive, in fact probably the lowest, as I scanned the internet to see competitors. The delivery was quick and on time and the packaging was spot on. I would recommend them to anyone who asked me.

Charged me £49 even though I didn't received the item. Very very negative and stressful 6 week experience. My complaints and indications I was heading towards leaving a negative review remained ignored and unheard. Don't expect any customer service from this company. I even gave them the chance to put it right and indicated I would be leaving a negative review. They didn't care.

I purchased a sideboard for over £500 on March 23rd. The item dispatched 8 days later on March 31st. Not a problem in itself although quite a long time. I then got a text saying the item would be delivered the following Tuesday April 4th. I'm self-employed so communicated that this wouldn't be enough notice. The courier company said they would get back to me with another day. They never did. I had to call the seller and chase it nearly 2 weeks later. Lo and behold I then get another text on April 13th very soon after my phone call chasing it, offering me April 17th. Again I communicated that I'm self employed and I won't be able to take the day off with that short notice.

At this point I called the courier and said these are my days off can you please deliver on one of these days. I gave them a number of options. They said they do not do anything like that at all, it will be on a random day when the van is in the area. The lady seemed to take great pleasure in telling me this.

I raised my dissatisfaction to Circus living, ahem sorry I mean Quercus living and they said it's because their prices are so low they have to use a budget courier. The strange thing here is the sideboard was over £500! and not very big for that cost, It was actually comparatively very expensive. We chose it because it was a smaller size and fit our small lounge, even though it was more expensive. All very strange.

They're offered me a named day courier for an extra £90!!!(they offered to pay half) but I would be liable for even more costs if they couldn't get it to me on that day, for example if the courier couldn't get the lorry through if cars were double parked. It just felt like they were throwing more and more caveats at me. Imagine DFS doing this

By this point I had lost confidence in the company. I said to my wife imagine how difficult it'll be getting the item back to them if we don't like it. Let's just cancel and go somewhere else with better organisation

So I declined this and said don't worry about it I will just buy one somewhere else who uses a better courier. They said no problem and said they would give me a refund. Case closed or so I thought.

Another 10 days later! I finally received a refund, £49 less than what I had originally paid! I had been charged a cancellation fee even though I had not received the item. The reason I changed my mind was due to the poor service not that I had to actually change my mind about the item after receiving it. It was clearly a case of requiring a little bit of common sense to realise the customer was a bit unhappy and probably the £49 cash grab wasn't worth it.

At this point I raised an official complaint saying I feel like this is unreasonable as I didn't even receive the item. I said what a negative experience it had been and we were now nearly 7 weeks since the original order date. I also communicated that I would not leave a negative review as I prefer to give negative feedback direct to small businesses and give them the opportunity to put it right. They flat refused to refund me the other £49. So hence I am writing this review.

I have been sitting with no sideboard in my lounge that long because of all of this messing around with a budget courier for an item that wasn't priced as budget. I have raised a claim with PayPal.

The lesson here is if you order from this company make sure that you can leave work at a moment's notice or get the day off at very short notice otherwise you will be left dancing around the budget courier company for weeks on end! Also worth noting they have a charge on returns unlike most other large furniture retailers. It really is distance selling in its lowest form. Sad to say on this occasion as much as I like to support small business, stick to the big boys otherwise you will be tying yourself up in knots.

Edit: seller reply not truthful. I gave a range of dates.

PayPal has now issued me with a full refund of the balance after finding in my favour in the claim case.

Lovely item of furniture.
I purchased the five drawer drum chest in the Jali Sheesham range. It is rustic, beautiful and unusual. Love it!

My trunk coffee table arrived on time as specified, lovely piece of furniture, very pleasant and helpful delivery person. Very satisfied customer.

Superb quality TV unit at a highly competitive price, and delivered exactly when promised (the polar opposite of another furniture company I could mention!)

I ordered 2 of the S shaped side tables. 1 arrived in pieces, which meant I could clearly see that it was NOT solid oak. The home page of the quercus living website clearly states SOLID OAK, PINE & INDIAN WOOD FURNITURE - it is not true. The side table was made of cheap hardwood, with a poorly attempted oak veneer to make it look like oak. It was a battle even to get a refund for the damaged table as the initial response was that I needed to return it! I eventually got a refund but I would not recommend this furniture or this company to anyone.

Edit after the reply:
It was a battle to get the refund, as initially you wanted me to return the damaged item, which would have been a major inconvenience, especially as it was packaged so tightly it was practically impossible to get it back in the box. It caused me a lot of stress worrying about how I would even manage to return it. You did provide a refund without me having to return the item in the end, but only after I pushed for it.

My review is not factually incorrect. Your website states that the Cube range is solid oak. For some reason Trustpilot don't allow links in their reviews (!) but if from the home page, go to /wood-types/oak-furniture....

It clearly says "Cube Solid Oak" in the group of pictures in the bottom half of the page.
I only wish I could post a photo of the damaged table so that I could clearly show how it is is structured from cheap hardwood with a poor attempt at an oak veneer around the outside.

Beds were as advertised, a pine finished and a good quality which complimented existing bedroom furniture. Helpful office staff who answered my questions before purchase.
Delivery arrived as scheduled.

Good quality for a reasonable price.
Fast, efficient and courteous delivery.

The website was honest as in they really did have stock of what i was after unlike others, they were efficient and informative - well done, its what i expect of course but thats the point - you get what you are after

Ordered a wide tv cabinet from Quercus on Christmas eve (yes I know ridiculous timing...) received confirmation email a few minutes later explaining they were closed until 1st week in January and the order would be processed on their return. Got email around 6th of January saying order had been greatfully received, was in stock and would be sent to the courier who would be in touch shortly to arrange delivery. Couple of days later received message from courier and arranged a delivery day. The night before received another confirmation message and a time slot. Goods arrived in the time window, 2 guys were both polite and chatty and placed goods in the room I asked with no hesitation. All in all a really good experience and would definitely check them out first on future purchases.

Quality wood and real value for money
Really easy ordering process.
seamless delivery experience and really personable delivery men.
have bought from Quercus since and will buy from then again.

Chest of Drawers Ordered, website says it was in stock, now there stating it was out stock (no true). After I placed the order and paid for, I was informed it would be 6 to 8 weeks because it was out of stock.

3 months later and still haven't received the item and they're still not able to give be a delivery date.

Nice furniture but, poor customer service. One excuse after another, always someone else fault.

Update 25/11/2022

Chest a drawer did arrive eventually. Made the mistake of ordering a blanket box on November 17, which quiet clearly says on the website in stock and 3 days delivery. You guessed right, it's not arrived as yet. Why are they not on honest on the website and their customer service

Great service. Quick delivery. Nice and easy. Thanks quercus

We ordered two items in May and June 2021 and we are still waiting for delivery.

We had been promised delivery in October 2021 then in December we were advised they had been despatched. We then received a call to say this was an error and that the delivery would now be by the end of January. I recently checked on this and have now been told they are due in at the end of February.

This experience has not been a good one and I only can hope the goods arrive and there is no further delay.

Update 21st February

I have received another call today to advise that the goods are now delayed until the end of March, that will be a 43 week delivery from the order date if they are delivered as promised.

I am now awaiting a response from a manager.

Update 22.2.22

Thank you for the response to my review. I will now await to see if you fulfill your commitment that the goods will be delivered by the end of March 22.

What is a concern to me is that currently your website shows delivery of these goods for new purchases in 6-7 weeks and I will have had to wait 43 weeks!!!!! Something does to not add up.

Update 1.4.22

I contacted Quercus living today only to be advised;

“Currently I don’t have this information. I have requested it from the logistics department, once I have a response, I will inform you to let you know.

I would suggest, given the situations and current climates we are constantly in, delivery may be at least another 7-8 weeks.”

I have no confidence that after waiting a further 8 weeks these goods will be delivered so have asked for a full refund.

Would not recommend anyone purchasing anything from this company.

I will update again when my refund is received.

Update 4.4.22

Refund has been made using PayPal which was not my method of payment. This has resulted in me being charged a fee and the money going on hold.

YOU COULD NOT MAKE THIS UP.

Now waiting for a response from Quercus

Further updates to follow……

Thanks for your comments however when you say

"We understand your frustration and also advise that we now expect to deliver around the end of April/mid-May"

Forgive me to beleive that this would have happend as I have been told in the past it would be delivered in October, then in December, then in January and then in March. You would have just come up with an another excuse for a delay in April/May!!!

I have spent 30 minutes on a call to PayPal who confirmed that YOU have made the refund incorrectly and this should have been a personal payment then NO FEE would have been charged.;

Goods have not received and so PayPal are holding the money for 21 days as you have used a transaction as if goods have been shipped.

Paypal are going to contact YOU TO ADVISE WHAT YOU HAVE DONE WRONG!!!!!

I would like a full refund and if not a case will be generated to my bank and ask for a charge back for the full amount.

Is it too much for you to resolve this ????

After contacting PayPal myself again this evening they have done the right thing and given me back my fees but it was NO THANKS to Quercus.

If you are thinking about purchasing ANYTHING from this company I would THINK AGAIN

Thank you for your response but you have come up with every excuse why the goods have not been delivered!!! It was obvious you were never going to fulfil the order at the price I paid, to say it was going to take a year for the goods to be made and shipped is just a total joke!!!! You did not resolve the Paypal issue, I DID!!!!

I HAVE NO FAITH THE GOODS WOULD HAVE ARRIVED IN MAY, YOU WOULD HAVE JUST COME UP WITH ANOTHER EXCUSE AND THIS IS WHY I CANCELLED THE ORDER.

********* I again say to anyone thinking about purchasing ANYTHING from this company I would THINK AGAIN *******

Very quick delivery.Well packed and as per description.Have had items before,which were perfect,so well pleased.

It is online ahop what advertising express delivery in 3 days time. We bought 2 items end of December and still nothing.horribke customer servis full of lies as they should call me back same day when I contacted them but they ignored me.Deluvery company stated this sellers request economy delivery .Still waiting for update on delivery.never again

Transaction went well and the goods were as described.

Had to wait 4 weeks for delivery out of stock, when website said In stock, but worth the wait lovely furniture competitively priced.

My item still has not been delivered despite being ‘express delivery’ 10 days later. The delivery company XDP are not responding.

Late delivery and didn't inform me about the delay. Didn't reply to my emails