Items and delivery as advertised. Items arrived in excellent condition.Lovely quality leather bags, with much appreciated use of zips despite the trend to exclude zips - a move that is putting cost sa... Toon meer
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Lees wat reviewers zeggen
I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Toon meer
Bedrijf heeft geantwoord
I ordered a bag more than a month ago, Order 14010294791, and still has not received it. The package has gone from UK to Netherlands and back to UK twice! I have written several emails to customer ser... Toon meer
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Radley London
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 191 743 3905
- customercare@radley.co.uk
- www.radley.co.uk
4,5
Uitstekend
10K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Radley London
We are so happy to hear that you had such a positive experience with our service and products. Thank you for a lovely review 😊
Quality, price and delivery excellent
I ordered from Radley several times and always found the process easy and delivery was as always quickly.
The bag and suitcase are fantastic quality, love both. Previously, I also had Radley sandals and shoes. The sizing was perfect and all very comfortable to walk in.
Overall a very happy customer.
17 juni 2026
Antwoord van Radley London
Thank you for a lovely review 😍
I have not received the bag that I paid…
I have not received the bag that I paid a lot for.
16 juni 2026
Antwoord van Radley London
Many thanks for your feedback and so sorry to hear this.
If you can please email our Customer Care Team on- customercare@radleyco.uk confirming this has not been received we can look into this further for you.
Apologies for any disappointment caused.
Antwoord van Radley London
We're so happy to hear that your beautiful bag arrived safely and that you were pleased with our speedy delivery 😊
Antwoord van Radley London
Thank you for your wonderful 5-star review! We are so pleased to hear that you love your new bag and found our ordering process easy and delivery quick 😊
Missing refund
I returned my order three weeks ago, but I still haven't received my refund. I contacted customer service eight days ago, but I haven't received a response yet. This has been a very disappointing customer service experience.
16 juni 2026
Antwoord van Radley London
Many thanks for your feedback and so sorry to hear this.
If you can please email our Customer Care Team on- customercare@radleyco.uk with your post office receipt we can look into this further for you.
Apologies for any disappointment caused.
I’ve always loved Radley goods and have…
I’ve always loved Radley goods and have had dozens of handbags, luggage, accessories from you. Fantastic quality.
16 juni 2026
Antwoord van Radley London
Thank you for your wonderful feedback 😊
Please stay alive. Stay British made
Great British quality and good designs. All my bags are Radley.
12 juli 2026
Antwoord van Radley London
We are so happy to hear that you appreciate the quality and designs of our products! Thank you for your wonderful feedback. 💖
Have always loved Radley merchandise
Have always loved Radley merchandise. Usually shopped at Gunwharf quay. Also shop on line.
16 juni 2026
Antwoord van Radley London
We're so happy to hear of your continued loyalty to our brand, both in-store and online 😊
Great product as always 😊
16 juni 2026
Antwoord van Radley London
We are so glad to hear you're consistently happy with our products! Thank you for taking the time to share your positive feedback.
Quick response
Quick response. My order is in operation and my daughter is enjoying her present
15 juni 2026
Antwoord van Radley London
Thank you for your wonderful feedback. 💕
Good quality bag thanks
15 juni 2026
Antwoord van Radley London
We are so happy to hear that you are pleased with the quality of your new bag! We truly appreciate your kind words.
Quick delivery and excellent price and…
Quick delivery and excellent price and fabulous quality product
15 juni 2026
Antwoord van Radley London
We're so pleased to hear you're happy with your order! Thank you for your wonderful feedback regarding our quick delivery,💖
Always like Radley bags just wish you…
Always like Radley bags just wish you would make more.with the dogs on in pretty colours like used to
15 juni 2026
Antwoord van Radley London
Thank you for your feedback we will have this taken on board.
Excellent value in the sale
Excellent value in the sale. Quality leather. Quick delivery.
15 juni 2026
Antwoord van Radley London
We're so happy to hear you're pleased with the leather quality and quick delivery! We appreciate your positive feedback.
Antwoord van Radley London
We're so happy to hear that you had such a positive experience with your order! Thank you for taking the time to share your feedback.
Not the best tbh
Not the best tbh. Love radley, but this watch doesn't show sleep patterns accurately, doesn't calculate steps accurately, so if your looking for a health watch, look elsewhere. VERY DISAPPOINTED
9 juli 2026
Review zonder uitnodiging
Antwoord van Radley London
Many thanks for your message and sorry to hear this,
The best people to contact in regards to our watches would be our watch specialists, Peers hardy, they are the watch manufactures. They will be able to answer your questions and queries in detail and advise you further.
Their contact details are:
Customerservice@peershardy.co.uk
0121 524 1400
Opening times: 9am - 4pm
Apologies for any disappointment caused.
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