Railbookers Reviews 

Hilary was able to answer my questions and went over everything that concerned me regarding our trip. She was able to send me a new itinerary for our trip.

Hilary Klein was easy to work with on an existing rail journey. Very helpful, informative and knowledgeable on the destination and itinerary. Wonderful customer service!

Sammi of Railbookers assisted me with a complicated trip initially involving a dad and two adult sons that had rail, 3 destinations, etc. Sadly, the two adult sons had work requirements interfere with vacation plans. The dad decided to still go on trip, and wanted to have his wife to join him. Sammi got the two adult sons carved off, cancelled their air, rebooked hotels for dad and wife (moving from triple to double) and had to change a couple of hotels as earlier ones no longer available 17 days prior to trip. She got it all done efficiently and professionally, and got wife rail booked too. And somehow, she managed all these changes for a nominal amount. She is awesome.

Victoria was wonderful. She was able to make my changes very efficiently. She is an asset to your Team.
I enjoy working with her.

Allison Foley is an amazing agent! Allison is very knowledgeable, Allison is service excellent!

Very helpful, positive and kind. I’m enjoyed talking to her.

Hilary Klein was great. She was able to work out what I had been told was a problem when the first 2 people did not.

Hilary was incredible to work with and made sure everything was ready for my clients future vacation!

I had a great experience working with Don Rogers. I booked a Trip to Ireland to see Metallica. We are staying 2 weeks and he put together the perfect trip!! I'm very please and price is great!!

Hillary was incredibly helpful to me. She was pleasant and researched my request completely. She managed to get me an extra night in the same hotel and room I was originally booked, and I received my updated itinerary right away.

Everyone at Railbookers is so great to work with! Hilary, Maxwell, and the whole team are so patient & friendly. They take time to help me create the perfect itinerary for my clients.

Unfortunately I had to cancel a booking very last minute, but Hilary was empathetic and made sure everything was in order for my clients to send an insurance claim through. As a travel agent, I always appreciate finding a kindred spirit in the inudstry and Hilary certainly was that! Would love to work with her again anytime - hopefully in a more positive situation for my clients.

Sammie was absolutely wonderful to work with. There was a problem with our itinerary. I spoke with Sammie. She was able to fix our problem & was able to not charge us for the change. Friendly, professional & efficient. Was definitely pleased with the service.

Sammi Cain went above and beyond with helping me fix something on our booking. I really appreciate her help. We also had Chris Coburn assisting us with this booking and he accommodated all of changes until we were ready to book. Thank you both for all your help!

Allison Foley & Megan Sullivan have made my collaboration with Railbookers so easy. If an issue arises, they have both been there to make sure it is resolved effortlessly. Their attention to customer satisfaction is above par. I highly recommend them to any travel agent looking for the best in the Railbookers team.

When our airline was delayed and we missed our connecting flight Sammi, Victoria and Dorian came to our rescue. They arranged quickly train tickets to get us to our final destination. While the start of our vacation had become very stressful, they brought the calm back. So professional and sympathetic it put our minds at ease. We went to three destinations by train with railbookers. The hotels they chose were amazing.

Hillary was a pleasure to work with & provided much needed help

Hilary and Tristin have been wonderful to work with on the customer service side. They even follow up to make sure all is well. Nate Hancock is also wonderful on the booking side. I've been more than pleasantly surprised with the great trips they put together and help is just a quick phone call away!

I just had a simple request but Hilary took care of it very quickly and was very friendly. I had my question answered and the documents I needed right away. It is reassuring to know when I call I can get someone on the line quickly that knows the business and delivers great service!

After I made an error with my booking everyone who I dealt with was absolutely amazing. A real stand out was Sammi. She was there with me every step of the way making sure everything was fixed and set up with what was needed. I can’t speak highly enough of them.