Railcard Reviews 

For years it has been near impossible to register with a German passport or national ID card, because Germany’s ICAO county code is D<<, as opposed to most countries which have 3 letters (e.g. GRB). The identification form will just flat out refuse if the input has 28 characters (instead of 30) or contains < symbols.

3 years ago I had to apply in-person, and now that I have to renew, I’ll likely have to do the same. I really hope that it will be fixed soon.

Crooked advertising and marketing that hides important use restrictions in very small print in terms and conditions. Second paragraph of welcome letter once card is purchased (too late!) tells you the restrictions: these (and all) restrictions are airbrushed out of the sales information on webpage. CROOKS

As others mentioned my wife and I purchased over 60s railcard online and downloaded app only to find my wife had been signed up to a cashback voucher scheme who debited 18 pounds monthly,she had to stop her card but it happened again .She rang railcard who stated it was nothing to do with them despite them handing over my wifes card details.We wont be renewing our railcard.It took great difficulty stopping authorisation.The company stating my wife must have clicked agree button which she certainly did not.

Oh how I wish I had read the reviews before I embarked on trying to purchase a senior railcard. They manage to take money from me without any problem, so why have I got round and round in circles for a week, umpteen emails and even sending photos of the error page. It seems the same comments were being made since 2022 so why haven’t they sorted out their issues. Just contact train line and ask them for advice on how to provide a seamless service. See how long it takes them to issue me a refund .

There are systemic problems with this company including long delays in responding to customers' concerns.
They must detach themselves from Completesave which fraudulently signs customers up for £18 monthly membership with bank data supplied by Rail card. SIMPLY NOT GOOD ENOUGH. I have been debited two lots of £18 without my permission. The REGULATOR needs to be involved urgently. Where are they?

Whilst ordering my Senior Railcard in July I inadvertently signed up to my-time rewards which automatically take £18 a month from my bank. I've looked at my-time rewards reviews and it's a common issue. Railcard, I am very disappointed that you allow this, it's extremely easy to fall for this 'legal' scam through your website

My phone was unfortunately stolen while I was travelling and my railcard was in the back of my phone case. I called today to see if I could seek a replacement and Jaitra was so helpful and kind. He sorted me a new railcard free of charge (as I had verified my account and also the criminal reference number) with no hesitation. I would like to say again he was so kind, and had amazing customer service. Thank you Jaitra!! I would love if this could be passed onto him.

I was very discouraged by all the negative reviews here, but I tried using the railcard.co.uk website in Chrome on a Windows PC and it was easy enough to buy a 3 year senior railcard for myself and download it onto my phone almost immediately. I already had a suitable picture, and used my (30 digit!) passport number to verify myself.

I renewed my Railcard in August, following a Link and Reminder sent to me via Email ...

I have been using Railcard for the last 9 Years, starting with a Network Railcard, and then moving to Senior Network Three Year's ago when I turned 60 ...
This has been a great help with costs due to the amount of Travelling I do as a Live In Carer, all over The UK ...

A few Weeks ago, travelling back from Worcester, a Revenue Inspector boarded the Train and checked my Ticket, and then asked me to show my Railcard, which I duly did ...
He pointed out to me that I had purchased my Ticket using Senior Discount, when my Railcard showed Network Discount ...

I was horrified . I had absolutely no idea.!
He said it didn't matter as Both Discounts applied to the South East of The UK, but would not be valid in the Rest of The UK, bearing in mind a Senior Railcard would ...

I called Railcard and explained that I followed the Prompt on my Email step by step, and only became aware of this when the Inspector pointed it out ...!

She said this had happened in August, and this was now November, and I pointed out I was aware of this, but this was definitely not my fault, as I did what the Prompt asked, and was completely oblivious to this ...
She was very dismissive, and put me on hold ...!
When she finally returned, she informed me that the Powers That Be, said it was too late, and I would have to either continue using this one, or pay for a New One ...!?

Appalling, Shocking and Disgraceful ...!

Made a muddle trying to get Senior Railcard for me and my husband. INTAQUAB was soo helpful, patient and courteous that both railcards were done instantly. I used a voucher which meant toing and froing on emails, taking photos and emailing them whilst still engaged on the phone, ensuring that I had the App the confirmation it had all gone through.

Brilliant service, intaquab. Thank you

Amazing help over the phone today in getting disabled railcard for hubby. Have also recently had great help via email. Thank you.

New phone. Trying to get my railcard back is like pulling teeth. Requested codes 7 or 8 times, nothing. Emailed support to be told they'll respond in 10 days. 10 DAYS. ARE YOU KIDDING ME!!!!

This is a summary of an email I sent to my local MP, the Minister for Transport, a conservative Junior Transport Minister, Railcard Helpdesk, as well as the CEO (Jacqueline Starr) and Chief Delivery Officer (Nicole Jennings) of RDG (Rail Delivery Group) who own Railcard.
Most of these email addresses are simply first name dot surname @raildelivery.... etc

The I am writing to formally express my dissatisfaction with the application process for the Disabled Persons Railcard. I have a disability and have recently had to seek assistance due to a change in my medical circumstances. My experience with Railcard/RDG has left me feeling frustrated, angry, and unheard.
Frankly, no one seems willing to help, and the treatment of people with disabilities is unacceptable. I hope that someone reading this will agree that my experience should not be tolerated.

Qualifying for a Railcard was great, allowing me to remain independent. I was pleased to apply without using an expensive phone number, which many disabled people cannot afford. However, I was asked to submit four documents: my medical exemption certificate, proof of my repeat prescription, a copy of my exemption certificate AGAIN, and the DVLA letter confirming my inability to drive. Yet, the website only allowed me to upload two documents. It seemed there was an assumption I could combine four documents into two. This unnecessary complexity made me feel like Railcard didn't want me to succeed. Living with a disability is challenging enough without these barriers.

After finally uploading the documents, I reached the payment stage. When I entered my card information, I received a “technical fault” message and was instructed to call a 0345 number, which I wanted to avoid due to its cost. This panicked me, making me fear I would lose all my data. I called the number and was connected to a call centre in India. I was told my application wouldn’t be approved until my documents were verified, which I was charged for while on hold. If this is standard, why not state it clearly instead of showing a "technical fault"?

I gave my card details over the phone, but I was concerned about being charged twice, as I had already entered my information online. The customer advisor couldn't provide clarity. After my Railcard was approved, I asked a supervisor named Lendl about the complicated process, but he only offered to speak to the “higher ups” or have me email customer support, without any assurance of a timely response. I said that nothing about the process so far gave me any confidence that my co0mplait (which is now as) would be managed and responded to.
After he cut me off, I called back asking for Lendl but was told he was unavailable, which I knew was untrue. I spent £21 in call costs over a 58-minute call for no answers.
It's disheartening that those with disabilities are not adequately supported. The process is not fit for purpose, and the customer care falls short. I encourage a review of my call on 14 October 2024 at 16:49 and a follow-up at 17:55.

In accordance with UK GDPR/Data Protection Act, I wish to submit a Subject Access request for these calls and any related information. I aim to share this with my network to highlight the treatment of disabled individuals.

Discrimination against people with disabilities must end. The Trustpilot rating, with 73% of reviews being 1 star, reflects widespread dissatisfaction. I encourage you to view the reviews and recent BBC coverage of similar issues regarding Young Persons Railcards.

I look forward to hearing from you.

My wife applied for a Two Together Railcard and had a problem with loading an appropriate photo. We made 2 phone calls to the helpline on a Sunday morning. Each time a very helpful, polite and patient representative replied within a minute or two and assisted us. Really good customer service, thank you.

I've just spent over 3 hours trying to renew my annual £30 Senior Railcard through Tesco Clubcard. After finally completing the process of downloading etc I was asked to put in my card details. Assuming this was part of procedure to confirm the amount of £30 saved, I did so. Only then did I realise that it hadn't gone through and I had now paid the full amount and lost the £30 Clubcard voucher which still waits to be redeemed and cannot be cancelled and even though I hadn't finalised the Railcard transaction, there was no way of cancelling that either. Furthermore downloading the Railcard was a nightmare.
So what should have been a simple process has now cost me £45 instead of £0.
It's been over 4hrs now and instead of getting ready for an enjoyable break away I'm left stressed and exhausted.

I applied for a railcard recently, paid for it and received an email informing me that an activation code would be sent through. After two weeks I had not received it so emailed them and an activation code was promptly sent through. I had opted for the digital card, and once activated I noticed that it had actually started the day the I ordered it. I contacted the customer service desk, and was informed that the activation code had been sent out on the date of application, however despite me informing them that I had not received it, they were unwilling to change the dates, even though they could see that it hadn't been activated or used!

I was put over to a manager, who was absolutely useless, and didn't appear to actually know how the system worked - customer service for this area of rail travel is extremely poor and although it does provide some good discounts, it is getting less, with more travel restrictions being imposed on when the card can be used. If your card works then fine, however do not expect much help if you have any issues with it.

Made a mistake when uploading my photo for digital senior railcard. I phoned and asked for advice. I got through straightaway on a Sunday. Harry couldn’t have been more helpful in rectifying the problem. Thank you!

i bought the Railcard Network, travelled on my own, no discount at all - so what is the benefit - NONE

I have just tried to purchase a 'Disabled' Rail Card online. On two attempts plus, I made payments twice as informed of error code when payments complete but not aware bank account had been debited and are pending about to go through and cannot be cancelled. Rang Rail card was asked to try a make a third attempt and payment which was declined was told nothing could be done and to ring back tomorrow. Now I have no card but two payments about to go through which the bank cannot to stop. I do not like to give card details over the phone but stupidly did and now feel uneasy. If there are known issues with the software why does the Gov.uk website, where I started from. provide and support a link to this site to make applications. If I do not receive a refund for over payment or no Rail card for the first payment I will contact 'Watchdog' investigate as there are so many other complaints, The application takes up you time and your money. My God watch over my bank account. What about people that are not IT savvy ,they stand no chance either.