Railcard Reviews 

I do love the Railcard system it is very useful. I buy them annually for my elderly Mum and Aunt but it would be much better if, like a bank card, both a digital AND plastic Railcard were issued. Elderly people prefer plastic yet lose them (quite often) and then can't travel them until a replacement arrives (at a cost) then they find the one they lost 😳

I ordered 2 railcards, a 2 together for myself and husband and a 16-25 for my son online. Ours arrived no problem, unfortunately 16-25 had no picture. I rang they replaced the card and it arrived in time for our weekend away. Staff on phone were extremely helpful and those replying to emails as well. Thank you.

False advertising.
Website says 1/3 off rail travel
Then in small print says £12 minimum fare before 10am
But no worry! This doesn't apply to advance fares!
Oh by the way you can't buy advance fares
£30 down the drain

I bought my disabled railcard yesterday morning and for some reason railcard uk took the payment of £20 from my bank account twice. I phoned railcard uk as soon as I noticed, as this was the last £20 I have. Railcard agreed the payment had been requested twice but said I would have to wait 5-7 working days for the money to be returned to my bank account. I phoned my bank and they said the transaction is still pending but they can't stop it, it has to be railcard uk. So why can't railcard just cancel the transaction and return my money! I'm disabled and need this money now.....

I encountered significant issues with the password reset link for my railcard.co.uk account. Despite multiple attempts, I never received the reset email. Imagine being unable to show your digital railcard to a ticket controller because you're locked out of your account! Over the past 48 hours, I've spoken with three different customer support representatives. While I can now access my digital railcard on my phone, I still can't log into my railcard.co.uk account.

Each customer service rep gave me conflicting and questionable advice, such as "wait for 30 minutes, and it will work." This appeared more like some strategy to end the call than genuine advice. Eventually, I received an account recovery email, but when I completed the form, it generated an error, claiming the link had expired—despite it being just five minutes old. Clearing the cache and cookies did not help.

The third representative suggested using the chat function on Facebook, Twitter, or Instagram for technical support, but I don't use any of those social media platforms. This has been a highly frustrating and time-wasting experience. If you're facing a similar issue, I recommend trying to sort out the digital card via the app and customer support over the phone, and then sending a complaint email through their contact page to resolve account access issues. I still am unable to access the account but I am hoping the latter will solve it - who knows! I feel sorry for the customer support team.

Teenage son is trying to move his railcard to new iPhone. Even though he's followed the process and spoken with support several times, it still won't work. After independent research, he found the card can only be on two phones (shame ticket sellers don't know this and threatened him with a penalty for not having his card on his phone even though he had the email confirming purchase). Even worse if he tries to reset his password, he doesn't receive the reset email and he has checked his spam folder. What is he to do?

UPDATE: Well, I have been proved wrong. I thought they weren't interested but Railcard have come back from the original unhelpful reply and corrected my issue with dates. Kudos to them.

Four stars because of the original (unhelpful) reply.

I used railcard before turning 31. I am truly disappointed that they don't have railcard after 31. For working woman who has to look after family, grocery, future savings, and at end spend money while travelling for work purposes. Kindly get some railcard after 31 too. Money is not being doubled at home or growing on tree.

Baited me into believing I could actually get cashback on my purchase when in reality it was making me sign up for an extremely predatory company's data collection & extortion scheme. As a disabled person i find it absolutely abhorrent that this company endorses and supports the business practises and ethics of completesavings and would recommend anyone considering buying a railcard from these hoodlums to consider doing so elsewhere. Feeling absolutely disgusted.

I attempted to buy a railcard with Tesco vouchers, but couldn't. Enquired why using their contact us form, but Railcard replied that they don't accept Yesco vouchers. I give up with them and another facet of broken Britain. Tesco's don't want to know either.

I would give 0 .they charge me for special delivery, but they didn't send any information or email about payment, delivery, day or time. Customer service is worst i ever see,very very rude agent including managers! I can say it's like a scam ,they offer service but never provide !
And they refuse to do refund for special delivery. Shame!

Absolute rubbish. Ordered and paid for railcard online. All useful details proving I have a railcard have disappeared from the national rail ordering site. The app on my iphone just shows an error message so there are no details on the phone. I never received the text to put the railcard onto the phone so had to try another way. At the end of the purchase I have no proof anywhere that I have a railcard which I could use to travel. Spent too long trying to make a useless piece of software work. Could it be designed to be any worse if you really put your mind to it? I would be ashamed to be associated with designing and running software this terrible.

NO YOU DO NOT SAVE 1/3 OFF
I had a railcard that was due to expire on the 21 May. I logged on when it warned me about imminent expiry and renewed it on the 6th. How naive am I! Anyway despite following instructions I could not get it to accept my log in code and eventually decided to go to the station and get them to do it. Eventually they managed it. I now have a new railcard as from the 21 June that expires on the 6th May. I would expect the renewal to at least start from the end of lapsed card and now feel well and truly fleeced. Nearly 2 months lost, three weeks of which I consider theft. So much for 1/3
Off

My railcard has completely frozen on the first page so I can’t swipe to show my picture. I have phoned twice and it’s not a free phone number. The advised me to delete the app and reinstall it. I have tried deleting app and reinstalling and inputting so many codes but to no avail. I received an email from railcard to say it should be sorted in 10 days, needless to say I have heard nothing since and 10 days has passed. Shocking customer service. What is going on with the software?

Bad service similar to last post 7 days on no rail card run call centre twice say will need to wait another day claimed there was a bank holiday there wasn't wont send another out have to call again never buying one on line again already lost 2 weeks on it.

Purchased 3 year senior Railcard online on 29th May. Email on 30th May said it had been dispatched. After 5 working days I emailed their helpline. The email doesn't work. Today I phoned and they agreed that the card must be lost in the post so they said they would issue a new card and it would take 5-7 working days. Given that I'd paid £70 12 days ago I asked if they could send it by priority mail. They said no I'd have to pay for that. They said once it's in the post it's nothing to do with them. I reminded them of consumer law and they got very shirty. So let's see if this new card turns up. Meanwhile I'm without a Railcard. In future I will just buy annual card at a station. I see that my experience mirrors what many have said here.

Appalling problems with their software which they simply dumped on existing customers. Customer support merely got off the line using an excuse so we had to go through the process 5 times to get half a solution. Anything connected to rail travel seems to go wrong.

Terrible. We have paid for our family railcard. But yet every single time I have to download and new code. And they won’t accept a screen shot
I have never used worse technology in 2024

Great app and offers a good discount on long weekend journey!!

Absolute rubbish. Trying to renew my railcard via both app and website but just keeping getting a nonsense error message. It runs out on Saturday and I need to book tickets for an upcoming journey. I have tried to contact them but message says they will revert within TEN days. Railcard is a good deal until you have a query or an issue.

UPDATE 8/5/24. Tried logging into the website from a different device but it won’t accept my details. Tried the ‘forgot password’ route but they don’t send an email. It seems the only possibility is to call an 0345 number which is expensive. Looks like I will have to start again by buying a one year plastic card at a station. Absolutely disgusted with this website and app. I am not hopeful of getting any response to my email query.

UPDATE 9/5/24 - To my astonishment I got a response to my email query - of course blaming everything on my browser not their website or app! Advising me to do all the things I had automatically done before even contacting them. In the meantime, I found a way around this by buying a new railcard on Trip, where I usually by my train tickets anyway. I won't be using Railcard.co.uk again.