I have been a customer for a number of years and can honestly say that I have always been happy with their service, The parcels are well packed and usually arrive the next day. The equipment is alway... Toon meer
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The website would not allow me to pay or have the item delivered to an address other than the payment address unless I created an account. I did so but it still wouldn't allow the delivery. I needed t... Toon meer
Bedrijf heeft geantwoord
Definitely live up to the Rapid name! Placed an order late afternoon not expecting it to be delivered for a few days. The next morning, even before I received a text confirmation, the item was thr... Toon meer
Bedrijf heeft geantwoord
I am a private buyer. I buy items for my little projects from a variety of sources. Rapidonline is easily a top tier performing supplier.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Backed by over 45 years of experience, Rapid is a leading UK distributor of electronic components, electrical products, and educational resources. We deliver bespoke solutions through strong manufacturer partnerships, offering full technical support and same-day despatch on in-stock items. Plus, enjoy free delivery on orders over £20.
Contactgegevens
Rapid Electronics, CO4 5JS, Colchester, Verenigd Koninkrijk
- customer.experience@rapidonline.com
- www.rapidonline.com
4,6
Uitstekend
6K reviews
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DO NOT BELIEVE THE POSITIVE REVIEWS!
They deleted my honest review for no reason.Thieves!
Do not honour orders. They’re perfectly happy to take your money (over £500 in my case) and then just sit on it until you chase them. If you don’t ask where your item is, they won’t even bother updating you—you simply won’t receive it.
My order was eventually cancelled with the excuse that the item had been “discontinued” by the manufacturer, which is a complete lie. It feels like they are holding onto customers’ money for questionable reasons while advertising products they never intend to supply. They are tricking you to buy items on their website that they have no intention of fulfilling.
This is extremely misleading and unacceptable business practice. I will be contacting Trading Standards and other relevant authorities to investigate this company.
Absolutely disgusting service. Do NOT be fooled by the positive reviews.
27 maart 2026
Review zonder uitnodiging
Antwoord van Rapid Electronics
We regret to hear about the issues you faced with your order and the discontinuation notice. We take your concerns about our service and business practices seriously. We're looking into this matter and appreciate you bringing it to our attention. Your feedback is valuable to us.
Thank you for your updated review - please be advised that we have not and do not delete any Trustpilot reviews
Always very fast and reliable delivery.
27 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that our delivery service met your expectations. Thank you for your positive feedback; it means a lot to us.
One of the lowest price for the article…
One of the lowest price for the article bought
Fast delivery
Packed well
Easy website to use
27 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that you found our prices competitive and the website easy to use. We appreciate your positive feedback regarding our fast delivery and careful packaging.
Antwoord van Rapid Electronics
We're glad you enjoyed your experience with our speedy service and quality components. Thank you for your positive feedback; we appreciate it!
Antwoord van Rapid Electronics
We're happy to hear that you had a great experience with our fast deliveries. Thank you for your positive feedback; we appreciate it.
Quick and easy to use website
Quick and easy to use website, quantities in stock and when stock expected really helpful whilst ordering. Delivery always quick
23 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that our website was easy to use and that you found the stock information helpful. We appreciate your positive feedback regarding our quick delivery service!
Speedy delivery.
Speedy delivery.
I received my order in two separate deliveries due to stock levels. I was updated informing me of this and delivery was well packaged and in good condition when I recieved the items.
18 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that the delivery was speedy and the items arrived in good condition. We appreciate you bringing the separate deliveries to our attention and are glad you were kept informed. Thanks for your feedback.
Great service, speedy delivery, good customer service
I have used rapid online several times and i am consistently impressed with the low cost, high quality and fast shipping that they offer.
21 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that you are consistently impressed with our low costs, high quality, and fast shipping. Thank you for your positive feedback; we appreciate it!
Impressed with Rapid
First time I have used Rapid and was impressed. I want original components and they had them with a data sheet instead of the fakes littering other sites. There’s more than electronics on the site and good prices so will be checking here before the behemoth.
18 maart 2026
Review zonder uitnodiging
Antwoord van Rapid Electronics
We're happy to hear that you were impressed with your first experience! It's great to know we could provide original components with datasheets. We appreciate you noting our good prices and wide selection; thanks for the positive feedback!
I don't order my electronics stuff from…
I don't order my electronics stuff from any other vendor and everything is always absolutely fine.
15 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that you consistently have a great experience with your electronics purchases from us. Thank you for your continued support and feedback!
Waste of time.....
Waste of time. Item not in stock despite email conformation informing of 40 units in stock. Ultimately they would failed to meet delivery promise meaning I fail to meet mine with my customer. No staff available following telephone call to deal with complaint. Arranged refund with their accounts representative on my second call to their offices who I must say was very helpful in contrast to the initial conversation with customer service. AVOID IF YOU HAVE A DEADLINE TO MEET.
20 maart 2026
Review zonder uitnodiging
Antwoord van Rapid Electronics
We appreciate you bringing this to our attention. As discussed on our call earlier we are very sorry that our service did not meet your expectations and we have taken your valued feedback onboard.
VERY slow to despatch goods
I placed an order on 3rd March. They took payment on 5th March. As of 18th March, my order has still not been despatched. This is the second time I have had to wait much longer that the four business days they state on their website. Hardly "rapid" is it? One other thing, the last two times I ordered the same product, it came from the EU, with instructions only in German, so I had to use Google Translate before I could even get started on installing the product and even then, the instructions were incomplete, so I had to do some Google searches to find the additional information I needed.
The order number is 6799808
18 maart 2026
Review zonder uitnodiging
Antwoord van Rapid Electronics
We appreciate you bringing this to our attention. We are sorry to hear about the delay and the instruction issues. Please can you provide us with the sales order numbers/web order numbers and we will investigate the dispatch timing and the product instruction origin to improve our service. Thanks for your feedback and apologies for the issues you have encountered.
Thank you for the update with the web order number
Antwoord van Rapid Electronics
We're happy to hear that you found our price excellent and that you received your delivery so quickly! Thank you for your feedback.
Antwoord van Rapid Electronics
We're happy to hear that you had a great experience with our product list and fast, accurate delivery. Thanks for your feedback!
Great service
25 februari 2026
Antwoord van Rapid Electronics
Thank you for your positive feedback, we appreciate it
Ordered a soldering iron
Ordered a soldering iron. Was kept up to date on the delivery time. Iron arrived on the day it was supposed to. All in all an excellent service.
Many Thanks
15 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that you received your soldering iron on time and were pleased with our service. Thank you for your positive feedback and kind words!
Quick delivery
8 maart 2026
Antwoord van Rapid Electronics
Thank you for your positive feedback, we appreciate it
Can't fault them
Can't fault them. Good price for the item and super quick free delivery as item was over £20. Great service.
8 maart 2026
Review zonder uitnodiging
Antwoord van Rapid Electronics
We're happy to hear that you had a positive experience with our pricing and fast delivery. Thank you for your great feedback; we appreciate it very much!
Rapid always provide a great
Rapid always provide a great, reliable service and when we had a problem with a complicated order, were there to point out the problem and allow us to rectify the issue before sending the goods out.
Their name belies the fast delivery service they provide.
Thank you
6 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that you received a reliable service! It's great that we could help with the order and ensure a fast delivery. Thank you for your positive feedback.
Ordering and paying was great
Ordering and paying was great. Found what i needed very quick.
The delivery of the item was a bit of a let down but nothing to do with Rapid Electronics.
11 maart 2026
Antwoord van Rapid Electronics
We're happy to hear that ordering and finding what you needed was easy. We appreciate your feedback regarding the delivery experience and apologise for this
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