Raymour & Flanigan - Carle Place Reviews 

My husband and I made a large purchase at the Carle Place location a little over a year ago. I since had an issue with one item. Our sales person MD Mannan was able to replace the item and resolve our issue. If you are ever in the market for home furnishing and happen to be at Carle Place location ask for MD. Great customer service!

I was very disappointed in your adding a shipping charge of $84.99 to the order as I thought your TV ads say "free shipping"

Big shout out to Hussein at Raymour and Flanigan in Carle Place, NY!! From the moment we walked into this showroom Hussein took the time to address all of our preferences and ideas about what kind of sofa bed we were looking for and boy did he deliver! He showed us the perfect piece that we’ve been searching for! Not only did he take time with us to understand exactly what we wanted, he also helped us work out all the details to get it delivered to our home seamlessly, which we really appreciate! As customers, making the right investment in this piece of furniture means a lot to all of our family, from our kids to their grandparents, because we want everyone to be comfortable in our living room space. Thank you so so much Hussein for providing us such a great experience at Raymour and Flanigan!! :)

Jessie was great. She had a happy personality with a great smile. She knew her stuff!! She didn’t waste my time. I told her what I was looking for and she showed me just that!! I made multiple purchases the same day which I did not expect. She was not pushy or rushed me into anything. Kudos to Jessie. Thank you and I will see you again. Dee

Jessie & Scott in the Carle Place showroom were so very helpful and even excited about our purchase! Looking forward to receiving our new furniture!!

MD and Jorge are excellent professionals. They go beyond for the satisfaction of their customers.

I recently had a wonderful experience buying attractive furniture of good quality. In particular, my sales associate Jo-Ellen was wonderful and had impeccable taste. She helped me pick attractive and well-coordinated pieces suited for my apartment size and lighting. She even helped me with paint color!
Given my experience with Jo-Ellen I am recommending the store to family and friends

Ordered a bench online. After a couple of months I called the company and they said they were trying to call us to deliver.
They had an old number on file which we haven't used for 10 years.
But I got emails in the meantime about the status of the order.
The woman said it went back to the warehouse and see would retrieve it and call us with the new number.
Just called and they told me our order was voided and the money is being credited back.
I asked what happened to the conversation about retrieving it from the warehouse and the woman asked me who I talk to....
Very unorganized and unprofessional process.

Customer service was very attentive and helpful towards my needs. And was a very pleasant overall experience

On March 7, 2023 or about I receive delivery from the Raymour & Flanagan delivery department upon delivery. Not only did they damage the delivery on that day and had to re-order the purchase, they also broke one of the panels in my staircase of my home. The delivery person took a picture of the panel that was broken and so did I . On that same day I called the Raymour & Flanagan and spoke to the sales woman that helped me with my purchase. Pamela Walker, who put me in contact with the delivery team manager that manager. Jonathan who called me, and me a gift card I explain to him I just wanted the panel fix. I was informed that someone will come out to evaluate the situation with my broken panel in my wall. A few days later I received a call from a woman named Valerie who stated that they would not be coming out to my home ( after the appointment was made and arrangements were made for someone to be home) because they got the information that it was a broken bed, I was informed by Valorie that somebody will get back to me. I waited a few days no one ever got back to me. I again call Pamela Walker, who informed me that someone will call me again. Jonathan called me however, this time he stated to me, “how do we know we broke the panel”? I explain to him that I spoke to him to in the past that his delivery guy took pictures and that’s how, we know that it was broken by the Raymour team when the delivery was attempted . This time me to send him pictures.. I did not send pictures this time because I had sent pictures to all mention in this email at different times, including Jonathan this time he’s in wanted me to send pictures to his cell phone I did not. I feel that they are playing games with me now I asked for someone to call me back this time I spoke to a manager who says his name is Akeem now it’s been a week later and no one has called me to rectify the problem. The manager Jonathan who has become very condescending and not helpful. I am not going to send him another picture because he has the pictures that I sent before to Pamela Walker and Valerie he asked me and I will last conversation. How do I know that the company broke the panel in my hallway, I explain to him we’ve had this conversation before and I feel that he’s playing games and not take responsibility for something that was clearly the fault of the delivery team. I also sent an estimate of what it would cost to fix the panel.

I ordered a bedroom set and I was not told that it was going to take 4 months to get. Now I am stuck waiting, or I will cancel the entire set. Also, one of the representatives was rude at the store.

Very helpful and knowledgeable sales rep and staff.

I am very very upset about the policy of this protection plan. I bought a dinning set and added a 5 year protection plan to it too. Within six months I noticed that paint is chipping off of the server and table. I called Raymond and Flanagan and they sent the service twice to SPRAY PAINT the server and table. We were confined to one room for several hours due to the toxic paint smell on the 1st visit of the technician. Our house became cold because we were told to open all windows to let the smell go away. The 1st visit did not bring the good results, so a 2nd technician came to SPRAY PAINT it again. This time my husband stayed outside for several hours due to his fear to get exposed to toxic smell too often. Even this technician could not bring the pieces to look normal. Then I decided to change the pieces .They gave me full credit on two pieces but they kept 20% for other pieces as usage fee.Even though I was not happy with that but in order to keep the things simple I agreed to it. Fast forward when I went to the store to re-select the dining furniture again that is when I came to know that not only I have to pay for delivery,I also have to purchase protection plan again. I understand that they put this policy in place so that people do not abuse it but they really should look into those cases where the re-selection is not due to just change mind, accidents or regular wear tear. I loved the selected pieces and very sad to let them go. It is not my fault that paint did not stick to the surface. I am so upset on this that I really do not want to purchase bedroom sets for my 3 bedrooms from this business anymore.

Anyone reading this review, please take your time to read and listen between the lines before you buy anything and add this protection plan. Otherwise you will regret like I am doing right now.

Colleen our salesperson was very knowledgeable and polite. She really was helpful and gave us great design ideas.

Delivery prices are exorbitant. I ordered online and received a text from a salesperson pushing a warranty. If the delivery charges weren't so crazy I may have considered it. If my wife wasn't so set on this couch I would cancel the order. I still might to be honest.

Salesperson Linda was terrific, knowledgeable, nice to work with.

Salesperson was very helpful and knowledgeable.

I've had nothing but bad experiences with Raymour and Flanigan. 1 year ago I bought coffee table that was supposed to be delivered within a couple of weeks. After waiting over a couple of months I had to cancel that order. But, recently, I decided to give Raymour and Flanigan a second chance. I bought a set of 4 chairs from you on 1/18/2023 and when I picked up the chairs a couple of days later 1 of the 4 chairs was missing. So when you offered to deliver that last chair, I specifically asked that you deliver an unassembled one. But to my disappointment you delivered on that was already assembled. When I examined it later that day, I noticed that the chair was wobbly and when I checked the screws/bolts, I noticed that all of them were stripped since it was probably assembled using a impact driver. When I tried to get a replacement chair, I was told on 3 seperate occasions that the chair would be available on different dates. Every time, I called the chair was not placed on the delivery truck for some odd reason.
I finally got the chair on 2/2/2023 after several calls and complaints.