Reading Buses Reviews 

Little orange 19c use to stop at st marry butt's but now starts from royal Berkshire hospital i can't get to bulmershe school from town now

Oh my word, what a fantastic company. Vicky (I think her name was Vicky) was so kind when my daughter lost her phone, she rang me back to arrange for me to pick it up from the driver. What an incredible asset to the company she is. Also the honesty of the drivers is wonderful too. Thank you so, so much. My sister died and there are voicemails on the phone to my daughter irreplaceable (but will be saved to the cloud now) and that was what was upsetting her so much. Thank you Vicky.

Your female driver on the 730 route on 12th August Heathrow Terminal 5 to Camberley 4.19pm was a disgrace.

She arrived at Camberley and didn’t announce the stop and there was a red bus on the stand ,she waited 30 seconds and then drove off and a few of us had to ask her to stop she was just argumentative and her driving became erratic and finally stopped near the station and let a few of us off.

Surely it’s common practice to announce the stops ,she didn’t at Bagshot either.

Many of the passengers on these buses are tourists and would not know it was the stop for Camberley!

The driver definitely needs training and disciplined for her actions on 12th August 2026

I have encountered so many rude and arrogant bus drivers on this route!

Reading Buses say it’s a Newbury Bus but Reading Buses charged my card!

I alwarse ride bus no 3 and bus driver was so friendly always greet us always warm welcome I don't know her name but I meet her often and always smile today morning I meet her again she was driving 425 at 6:05 bus thank you for your service..

Label your buses properly you idiots, money doesn't grow on trees for some of us

Extremely unreliable service. The 702 bus scheduled for 22:11 at Langley, The Toby, frequently fails to turn up without any notice. This has happened repeatedly and has caused me to be late getting home on multiple occasions. If the service is regularly cancelled, the timetable should be updated so passengers can make alternative travel arrangements. Very disappointing.

Clean, comfortable, roomy, modern, punctual and friendly drivers

Phoned your travel shop on 21 st of about my card money not updated as it happened it was my fault I put it on my sisters card I said don’t worry she will give me the money . She said she would put some on my card for me ,then we realised I was using my husbands card he died recently , so she was really great sorted me a new card transferred my existing travels . She put the new card in the post ,it arrived really quick and with a lovely note saying GOOD MORNING JUNE HERE IS YOUR NEWCARD HAVE A GOOD DAY . Brought me to tears I’m in the middle of cancer treatment and a bit sensitive. at. The moment I will keep it and read it when I feel down. I think here name was Mercedes. Thank you for great customer service. June .

A driver snapped at me after I presented my card too early, a mistaken I often make due to being autistic and missing social cues. I politely challenged him for being rude and he called me "young man" in a condescending tone. I'm 31. It was such a stressful experience that it's made me want to avoid travelling by bus in this area.

Im on bus 3 leopard travelling to Wokingham from Reading and the driver is polite cheerful and very helpful, not sure number of he's bus but think its 430 .... I hope your paying well and thats why your bus fares keep going up. Though if all your drivers were like him I wouldn't mind . The time is 11.45 if that helps

Had a very helpful driver on route 1 who advised me on which stop to get off at to get to my friends house in Calcot as I'm not from the area, even showing me a shortcut I can use from the bus stop. Very comfortable bus fleet as well.

Absolute joke!! I don’t like to complain but I got to my bus stop on time this morning. (Route 6, buckland Road junction) yet the bus was 20 mins late!! And no other other transport was available at 6am!! I have now missed my train and going to be late for work. And have to pay for another train ticket. People like me rely on these routes!! Fuxking joke

I got my pass recharge two days back and when I popped in the bus the pass was not working I told the bus driver I recharge the pass two days back and I have the proof but the bus driver dint listed to me he said you have to purchase a ticket. So I purchased a single ticket when still yhe pass shows its ready to use .very disappointing customer service. 😑 its.been 8 years I have been using the bus pass.

Drove me the wrong way

My family including a baby in a buggy walked 1mile+ to 702 Ditton Park bus stop this morning to catch 702 to meet family in Kensington High street.
We got to the bus stop in good time.
702 was coming but sign said SORRY BUS FULL...
The driver didn't stop & made a hand signal to suggest we wait for the next bus...
What does that even mean? Wait for another bus coming soon?
Or what for the next bus, 1 hour later?
What might have been nice is the driver stop & advice us of what was going on,then we can decide what to do.
Previous people waiting at the bus stop told us that was the 2nd full bus to pass..
We were so cinfused & angry about what we should do...wait for the next bus?
What a lottery.
We did wait another hour for the next bus...SAME THING!! So 3 full buses & all of us idiots waiting for a bus that was MAYBE going to let us board.
In the end, we contacted our family to say we were going back home.
What a lot of disappointment which partly could have been avoided if your website added some useful words like, 702 buses tend to be extremely full at this time of year so do consider avoiding bus in case of disappointment...
There is NOBODY we could contact to ask the simple question of how likely was it that an emptier bus would come along or was it worth is waiting.
All we coukd see was messages that Reading busses are operating a full & reliable service!
There was nothing indicating red flags or to help us make a decision to avoid this time of year.
Literally everyone at the bus stop was repeating the words about Broken Britain..
I would like to speak to someone from Reading Buses about this matter.
I have been a very loyal user but feel nervous now & quite put off using the bus as i never want to waste time like that ever again.
You have an app & website.
Let us COMMUNICATE with real people on it & make sure your updates appear on your app.
It's not a reliable service is it, if countless buses are full & we are guessing about when we might be able to board..
Very poor

How is that the driver of a 17 bus charged an old age pensioner £1 to take her dog on the bus but let on 2 druggies for free as the said you have to let us on we are not paying

Sent this & waiting for a reply

I was travelling down Kentwood Hill in Tilehurst earlier & the number 18 was coming up on the other side travelling at a high speed, I had right of way as the parked cars were on the buses side. He proceeded to head towards me & I had no option but to mount the kerb/pavement just to avoid him crashing into me which was also near walls of people’s houses, I beeped & the driver wouldn’t even look at me, the time was 13.52.

It was a very scary unnecessary experience which could of resulted in a serious accident & potential injuries, it has made me so upset & I couldn’t carry on with my journey I had to go home, I had a 3 year old child in the back & the thought of what could of happened it very frightening.

I am absolutely disgusted with this, I do hope he will be spoken to, I am trying to retrieve my dash cam footage but as I had to act so quick & mount the kerb im not sure if the event was captured, if it has been then I may also report this to the Police.

Thankfully no one was walking on the pavement.

Had a lovely chat with the 33 bus driver on the morning of friday the 28th of november between 5:50 and 6:12 am if i remember correctly her name was rebeca(im not sure as i am dyslexic and a little bit deaf) she was super sweet and made my day!!

Thanks Mike for stopping and lowering the bus so it is easier to get much appreciated

Became very expensive. No longer worth to use it. Car is cheaper which contributes to pollution, traffic and accidents. Very bad move, not environmental and social friendly.