I paid an additional fee to upgrade my existing voucher using Amex. Apparently the payment is pending, as of two hours after payment, and nothing can be done until it reaches my account. My vou... Toon meer
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Once I was through to an agent it went well, they sorted my query easily However I would like to point out that the AI bot does not understand at all, I have been trying a few times rewording what... Toon meer
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An interesting visit, the Manager who led the visit was very informative, the interior of the winery is attractive but the vineyard itself is looking uncared for. A lot of the vines & stakes were b... Toon meer
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Easy to book even only two days before. Great tour guide (ear piece so everything clearly heard), lots of very interesting technical detail which even a layman could understand. An excellent 90minute... Toon meer
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Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Impresario
Geschreven door het bedrijf
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Geschreven door het bedrijf
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Gemiddeld
26K reviews
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Antwoord van Red Letter Days
Thank you for your lovely feedback! We're pleased to hear that your letter arrived in good time and that everything went smoothly. We hope your friend enjoys their gift and has a wonderful experience!
-Emily
Booking straight forward
Booking straight forward. Voucher sent straight away and the hovercraft experience was real fun. Enjoyed every minute. 👍
27 augustus 2026
Antwoord van Red Letter Days
Thank you for your lovely review Don! We're delighted to hear that you found the booking process straightforward and received your voucher promptly. It's wonderful to know you had so much fun on your hovercraft experience and enjoyed every minute! We hope to help you discover more exciting experiences in the future.
-Emily
Red letter days
Red letter days were very good at looking into my difficuies at find an alternative experience on line. Once I chatted with sidieka who very kindly helped me find an alternative experience which I'm looking forward to. Thank you Sidieka for your help.
Regards
10 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for your lovely review Irene! We're delighted to hear that Sidieka was able to help you find an alternative experience to look forward to.
-Emily
The whole experience was lovely really…
The whole experience was lovely really relaxing and the service was amazing
7 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback, Brenda! We're delighted to hear that you had such a relaxing and enjoyable experience, and that the service exceeded your expectations. It's wonderful to know you had such a positive time, and we really appreciate you sharing your kind words. We hope to help you discover more wonderful experiences in the future!
- Emma
Very enjoyable Spa day .
Spa very clean and good facilities.
Restaurant a nice space at side for spa customers to enjoy .
Gluten free afternoon tea was ok but only plain ham and cream cheese and cucumber sandwiches - two of each . We can eat eggs , tomatoes, salad , branston pickle , onion etc so would have been nice to have more variety . Two cakes but non gluten had more . Again there are more options available and it would be nice to feel you're treated the same
30 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the clean spa facilities and the restaurant's relaxing setting. However, we're sorry to hear that the gluten-free afternoon tea didn't offer the variety you had hoped for. We understand how important it is for dietary alternatives to feel just as thoughtful and enjoyable as the standard options, and we appreciate you highlighting the additional choices that could have been included. Your comments are valuable, and we'll be sure to pass this feedback on to the relevant team for consideration. Thank you again for sharing your experience.
- Emma
Red Letter Day voucher Gift.
We were given a Red Letter Day voucher as a gift. we found the booking system very complicated with minimal instructions, I have finally, fingers crossed, booked a meal. I will be telling family to never buy one of these again ... very frustrating !
10 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for sharing your feedback, Penny. We're sorry to hear that you found the booking process complicated and that the instructions provided weren't as clear as they should have been. We understand how frustrating this must have been, particularly when redeeming a gift should be an enjoyable and straightforward experience. We're pleased to hear that you've managed to make a booking and hope you have a wonderful time enjoying your meal. We appreciate you bringing your concerns to our attention, and we'll take your comments on board as we continue to improve the experience for our customers.
- Emma
A fantastic afternoon tea in Harrods…
A fantastic afternoon tea in Harrods Georgian restaurant. Exemplary service and high quality food.
29 september 2026
Antwoord van Red Letter Days
Thank you for your wonderful review, Alan! We're delighted to hear that you had such a fantastic afternoon tea at Harrods' Georgian Restaurant. It's lovely to know that both the high-quality food and exemplary service made your experience so special. We really appreciate you sharing your feedback and hope to help you discover more memorable experiences in the future!
- Emma
Cancelled afternoon tea without our knowledge.
We had an afternoon tea at the spinnaker tower Portsmouth. We travelled to attend last week only to find after 4 hours of trying to validate the voucher that it was no longer available. We couldn't speak with anyone and we're constantly told to do the same thing over and over by their chat. It ruined our holiday spent a lot of money for nothing and wasted our time. Surely if a voucher is for a specific thing which is then removed they should inform you in advance.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback. We're truly sorry to hear about the disappointing experience you had when trying to redeem your afternoon tea voucher at Spinnaker Tower. We understand how frustrating it must have been to travel for your experience, only to discover that it was no longer available, especially after spending so much time trying to resolve the issue through our online support.
We appreciate how upsetting this must have been, particularly as it affected your holiday plans and resulted in wasted time and expense. We also understand your concerns about not being made aware of the availability issue in advance, and we're sorry for the inconvenience and disappointment caused. We would appreciate the opportunity to look into this further. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, including your voucher details and a brief overview of what happened, so we can investigate and see how best we can assist you. Thank you again for bringing this to our attention.
- Emma
best ever service
i have had the most amazing customer service from Emma Emily & Tom.even though it was SUNDAY they sorted my problem and its Monday and have just had delivered the most beautiful gift boxed voucher .im buzzy.cant wait to gift it.THANKYOU so much red letter days.😁😁😁
6 oktober 2026
Antwoord van Red Letter Days
Thank you for your great feedback Mrs Cook. I am glad to hear we were able to turn your experience around and get the delivery issue resolved for you!
-Emily
Absolutely fantastic we really enjoyed…
Absolutely fantastic we really enjoyed it it was a wonderful experience thank you
29 september 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback! We're thrilled to hear that you had such a fantastic time and thoroughly enjoyed your experience. It's wonderful to know it was so memorable, and we really appreciate you taking the time to share your kind words. We hope to help you create many more wonderful memories in the future!
- Emma
I was disappointed to learn that i…
I was disappointed to learn that i could have found cheaper seats if booked directly through the Stranger things: The first shadow website. Being labeled 'Platinum' i expected better seating options (to my knowledge Red letter days do not offer any higher than their 'platinum'). Sadly will not be recommending this site unless you need to use a payment option such as Klarna.
6 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Ellie. We're so sorry to hear that you were disappointed with the seating options available for Stranger Things: The First Shadow. We understand that choosing a Platinum experience comes with certain expectations, and we're sorry that the options available didn't fully meet yours, particularly in terms of value for money. We appreciate you sharing your thoughts, as feedback like this helps us better understand our customers' expectations and where improvements may be needed. Thank you once again for your review.
- Emma
Easy ordering on line
Easy ordering on line. Good price. Good instructions on using voucher. Have used them before without any problems. Would recommend.
29 september 2026
Antwoord van Red Letter Days
Thank you for your wonderful feedback and continued support! We're delighted to hear that you found the ordering process straightforward, the pricing good, and the voucher instructions clear and easy to follow. It's lovely to know you've used us before and have consistently had a positive experience. We really appreciate your recommendation and look forward to helping you discover more great experiences in the future!
- Emma
Awful process
Awful process! Ordered a voucher for next day delivery and didn’t come! Paid extra money for the item to be delivered and wasn’t delivered on time. This was a gift and red letter days were aware it was a gift. Paid the £8.99 and have requested a refund and the person “Megan” tried to tell me I paid a less than the £8.99 and the next day delivery was £5.99. She was very unhelpful and have had numerous emails and still no refund. Worse service and worse experience. Would not recommend to anyone.
30 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Kerrisa. We're truly sorry to hear about your experience with the delivery of your voucher and the difficulties you've encountered when trying to resolve the issue. We understand how disappointing this must have been, particularly as the voucher was intended as a gift, and you had paid extra for next-day delivery.
We would appreciate the opportunity to look into this further and help get things resolved. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, including your order details and any previous correspondence regarding the delivery charge and refund, so we can review the situation and assist you further. Thank you for bringing this to our attention, and we're sorry again for the inconvenience caused.
- Emma
Web site failed on several attempts…
Web site failed on several attempts over several weeks to allow me to redeem my voucher. Gives the definite impression that it is set up to take money for vouchers, but make it difficult to then redeem those vouchers. Very poor.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Tony. We're very sorry to hear that you experienced repeated difficulties when trying to redeem your voucher over several weeks. We completely understand how frustrating and disappointing this must have been, and we sincerely apologise for the inconvenience caused.
We would really appreciate the opportunity to look into this further and help resolve the issue. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, providing details of the problems you encountered and your voucher information, so we can investigate and offer the appropriate assistance. Thank you once again for bringing this to our attention, and we hope to have the opportunity to turn your experience around.
- Emma
Antwoord van Red Letter Days
Thank you for your lovely feedback, Robert! We're delighted to hear that you loved your experience visiting The Shard. It's wonderful to know you had such an enjoyable time and made some great memories. We really appreciate you taking the time to share your experience with us and hope to help you discover more fantastic experiences in the future!
- Emma
Easy to use
Easy to use. Meant we got to do a trip at a cheaper price. Email ticket came through straight away.
5 oktober 2026
Antwoord van Red Letter Days
Thank you for your lovely feedback, Laura! We're delighted to hear that you found the process easy to use and were able to enjoy your trip at a great price. It's also great to know that your e-ticket arrived straight away, making everything quick and convenient. We really appreciate you taking the time to share your experience and hope to help you discover more fantastic experiences and great deals in the future!
- Emma
didn't deliver when they should have so…
didn't deliver when they should have so ruined a surprise birthday gift took ages I would never use again
28 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to leave your feedback, Kevin. We're very sorry to hear that your delivery didn't arrive when expected and that this affected your birthday surprise. We understand how disappointing this must have been, especially when you had planned something special for someone.
We apologise for the inconvenience caused and appreciate you bringing this to our attention. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk if you require any further assistance. We're sorry that this experience fell short of your expectations and appreciate you sharing your concerns with us.
- Emma
I wish that I had never got this gift
I wish that I had never got this gift. It has been a nightmare trying to book the experience. As ever, if only one could talk to a human being, it might have been better. I can only hope and pray that the experience itself is going to be a vast improvement. Would not be keen to use Red Letter again
12 september 2026
Review zonder uitnodiging
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Chris. We're very sorry to hear that you've had such a frustrating experience trying to book your gift. We understand how disappointing it can be when the booking process becomes more complicated than expected, particularly when you're looking forward to enjoying a special experience.
We apologise for the difficulties you've encountered and appreciate you sharing your concerns regarding access to customer support. If you require any further assistance with your booking, please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, and we'll do our best to help. We sincerely hope that the experience itself exceeds your expectations and provides you with a much more positive experience.
- Emma
The driving experiences and instructors…
The driving experiences and instructors was first class, but the VIP experience was not worth the money that is why it’s only a four star
29 september 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback, Paul. We're delighted to hear that you enjoyed the driving experiences and found the instructors to be first-class. However, we're sorry to hear that the VIP experience didn't quite meet your expectations or feel like good value for money. We appreciate your honest feedback, as it helps us understand where experiences may fall short of expectations. Thank you again for sharing your thoughts, and we hope your next experience will be even more enjoyable!
- Emma
Worst spa experience I’ve had!
The place is like a maze, in dire need of a refurb. Ice room wasn’t cold, and the shower button wasn’t working either. one of the other experience rooms wasn’t even operating. Afternoon tea was served in a small box room, not the restaurant advertised, the sandwiches had a slab of margarine, hardly any other filling, everything was dry as if prepped day before and left uncovered in the fridge. The portions and selection was also terrible, was looking forward to a lovely handmade drink but was instead told to help myself to filter tea and coffee. No juices or other drinks available. The glasses on my table had lip marks on too. Even the clotted cream was dry as it had no cover in the fridge!!! No check ins from staff at any point during the dining experience either. Maybe visit if you have the personality and social skills of a cardboard box, and want a run down experience of a spa.
6 oktober 2026
Antwoord van Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience fell so far short of expectations. We understand how disappointing it must have been, particularly when you were looking forward to enjoying both the spa facilities and afternoon tea. We appreciate you bringing these concerns to our attention, including the issues with the facilities, food quality, and service you received.
This is certainly not the experience we want our customers to have when purchasing an experience through us. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, providing your voucher details and any relevant information, so we can look into this further. We sincerely apologise for the disappointment and inconvenience caused and appreciate you taking the time to make us aware of your experience.
- Emma
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